A great place with a great staff!
We arrived late and asked for a slight extension on our checkout.
This was granted.
The staff was very kind,caring and professional.
The pool was great to unwind and relax in.
Complimentary breakfast was very nice.
Many choices.
Would definitely stay there again!
Excellent location to Wind Crest facility with easy access to the mountains and shopping, exceptional staff, very comfortable beds and best free breakfast ever! We'll stay at this Hampton Inn & Suites by Hilton for the next Colorado family reunion.
Thank you so much for taking the time out of your busy day to write such a wonderful review about our hotel, it's greatly appreciated! I will make sure to share and celebrate your comments with the entire staff. We hope to see you the next time you are in the area!
Upon arrival, the lobby was unattended and there were mcdonalds cups on the counter, we got someone to help us get got to check in and went to the room. found out there were no safes in the rooms. Went back down to the lobby , Waited till one of the two front desk personel, finished with the party they were checking in. Then the back and fourth began to see if they had any rooms with a safe in them. They had one room with a safe that was available, but it was on a floor that in two days after we checked in was going to be closed for renovations. (the entire floor was being renovated m but not to start untill 2 days after we checked in). They advised us that we could get the room, but would have to move after two days of the three day stay. ( no one could figure out that they should just give us the extra night and renovate that room, after we check out) . took us about 45 minutes to finally get this straight. then we get to the room, the safe does not work. 30 minutes later , the manager and front desk clerk, come to the room ( after I called down to the desk, and then had to go down to the desk, and saw that no one had informed anyone that the safe did not work) . they finally got the safe to work, fo a day and then it stopped working again. I know find that the Hampton suites has 100% guarentee regarding the stay that no one advised us about. I would certainly like to exercise that guarenty and get 100% of our money back. Oh, if you want bottles of water, they will give you free room temp water. If you ask for a cold bottle they will charge you. How crazy is that.
Thank you so much for your review, it's greatly appreciated! I will make sure to share your comments with our management staff so we can improve our guests experiences by using your feedback to better train the staff. We are deeply sorry for any and inconveniences you experienced during your stay with us.
Filthy rooms and not well maintained
Booked a block.of rooms for my daughter's wedding and had problems with 4, dirty sheets, pee on toilet seat, damaged walls as well as other areas. Toothpaste spit all over the mirror
Thank you so much for taking the time out of your busy day to write a review, it's greatly appreciated! I will make sure to share your comments with our entire staff so we can improve our guests experiences. We are terribly sorry for any and all inconveniences and hope we have the opportunity to change your mind about our beautiful hotel.
Clean modern facility, comfortable rooms - although a bit small, wonderful complementary coffee and breakfast with enough variety for any dietary preference, friendly staff, quality fitness center, and free WiFi.
Thank you so much for your kind words. We hope to see soon!
Lack of clean rooms and service sucked. Didn’t get room right. Problems with digital key. Dirty laundry from previous guests. Never again would I stay in this hotel. Worst experience ever for a hotel that is supposed to good.
Dear Jen L,
We appreciate the review of your recent stay at our hotel and are sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. We have addressed these issues with our entire staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.
