NOT easy to find. It's behind and a little right of the Hampton Inn. Kids loved the indoor heated pool. The rooms are smaller than the average Homewood Suites. Dinner was tilapia and good and breakfast was good.More
- Free Wifi
- Free Parking
NOT easy to find. It's behind and a little right of the Hampton Inn. Kids loved the indoor heated pool. The rooms are smaller than the average Homewood Suites. Dinner was tilapia and good and breakfast was good.MoreShow less
Thank you so much for your review of the Homewood Suites in Lakewood. We apologize that is was hard to find but thrilled that once you arrived it was a good choice. We are happy that the kids had a great time swimming and the next time you are in the area we hope you choose to stay with us again.
Let me get the one bad thing out of the way. We stayed here for 3 nights. The housekeeping staff did not service our room on the 3rd day (5/25/14). When we returned later on 5/25/14 and advised the desk personnel of this, we were told that there was nothing they could do, the housekeeping staff went home. The Hotel did not appear to be overly crowded, and I felt that no service to our room was unacceptable.
That being said, we did enjoy the Hotel. We did not need or take advantage of the full kitchen in our suite. But it was nice and stocked with glasses, silverware, etc. There were many good restaurants nearby. AND, the staff took good care of us when we needed to be evacuated into the basement during a tornado warning on 5/24/14. Also, the free breakfast was very good and plenty of it.
I have not stayed in a Hilton Home Suites before. I hope management sees this, and does make sure that the housekeeping staff is taking care of ALL the rooms, not just some of them.
Thank you so much for your review and feedback. We are pleased that you really enjoyed so many thing's about the hotel and you found it to be very comfortable. We would also like to apologize for the housekeeping issue and want you to know that the general manager and executive housekeeper are taking this feedback seriously. They are working on steps to be proactive in avoiding this again in the future. In addition, we are also coaching our front desk team to be able to assist in situations like this.Thank you for choosing us while you stayed in Lakewood and we hope the next time you are in the area you will choose us again.
A very quiet and peaceful family residence. The place is very clean and has a diverse and healthy breakfast. The one bedroom suite, which has two queen beds can comfortably accommodate 4 persons (two adults and two children) in addition to the sofa bed, which can only take one person. I paid a $ 165/day for 14 days and I'm strongly convinced that I got what I paid for.
Thank you for your review. We are so pleased to know that you found our suites spacious and very comfortable. We are proud to have so many complimentary amenities that our guests can enjoy. We want travel to be stress free, and by providing all of the comforts of home it will help our guests to unwind. Thank you for choosing to stay with us and we hope to see you again.
I would highly recommend staying at Homewood. The breakfast and dinners are delicious. My room was always clean and the staff is very friendly! I enjoyed the free cookies at the front desk when I arrived back at the hotel after a long day in class.
Thank you so much for your review. Starting out with a hearty buffet breakfast in the morning and then coming back to unwind at the manager's reception ( M-Th) with a great meal and beverages is just what you need while traveling. The staff was very pleased to know that your room was always clean and had so many comforts of home. The cookies are delicious and we will have more waiting for you when you return to Lakewood.
Did not get the type of room I reserved and the staff didn't care. I reserved two rooms for my family of 7 and they split us on seperate floors. You get no advantage for being a HHonor member at this hotel.
Thank you so much for your feedback. First and foremost we apologize that we made you feel that we didn't care. We always want our guests to feel comfortable and welcomed and always appreciate you choosing to stay with us. Unfortunately,there are times that we can't accommodate all requests due to vacancy demands and we will take this opportunity to the correct steps to ensure that our customer service is top notch.
I have stayed here many times before and will continue to do so. It's always near perfect in every way a hotel can be. It's clean, quiet, located in an area that has grown to include stores and many restaurants. They have good internet service and television. On the few occasions I have had a problem here the staff knows what to do and is quick to solve the problem.
Thank you so much for your review. Our team is passionate about giving each guest exceptional service and staying informed to always help when any problems arise. We thank you for your continued loyalty to The Homewood Suites in Lakewood.