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“Not a good room”

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Best Western Denver Southwest
Ranked #3 of 27 Hotels in Lakewood
Certificate of Excellence
Reviewed June 18, 2014

The room i stayed in look like a fight had broke out.Stair rail pulled from the wall, hole punched in the bathroom door, cabinets missing. Housekeeping did not show up till 4;30 in the evening then told them no but did not ask if we could use any towels.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Best Western
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rae Lin M, Director of Sales at Best Western Denver Southwest, responded to this reviewResponded June 20, 2014

I think you spoke with Alice and she has taken care of the situation. I do apologize that we did not meet your expectation during your stay with us and I hope that you will give us another chance to do so.

Warm regards,

Rae Lin Murray

Sales Manager
3440 S. Vance St.
Lakewood, CO. 80227
ph. 303-989-5500 ext. 305
email: rmurray@bestwesterndenver.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (542)
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475 - 481 of 542 reviews

Reviewed June 11, 2014

Always have a good experience here. Did not stay long enough to take advantage of the new pool - maybe next time. Everyone is very friendly and helpful. Really like the new décor. Front desk staff is very cordial and helpful and made the process very easy. We like the quiet atmosphere and ease of getting around the city from here. We will most likely stay at this hotel again when we are in Denver.

  • Stayed: June 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Mary Lou M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

The location was near where we needed to go and we put faith in Best Western. The room and staff at the hotel were helpfull. The room was clean and ready for occupancy. The price was right for our budget and eating places were nearby.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Herman W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2014 via mobile

We were in town for a family wedding. We had booked several rooms for 4-5 days. There were issues with air conditioners not working, odors from other rooms, rooms not being resupplied with cups. Corridor bathrooms were out of toilet paper and/or paper towels at 10 a.m. On Monday morning, they had run out of bread and bagels and paper towels for the breakfast service. No one even apologized. We were just told they had run out (despite there being a gas station with a convenience store across the street). Eventually bread did arrive. Overall, the employees were not personable or helpful. Overall, a poor experience.

Stayed: June 2014, traveled with family
Thank KMS1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

From what we saw, renovations are nearly complete. Some painting here and there so I would say a 90% renovation. Checkin was quick and friendly. The dinosaur theme was everywhere and a lot of fun! Kids will enjoy staying here, as well as many adults. Rooms are clean and comfortable. We had a king size bed that was firm and supportive. Room was quiet. Bathroom was small, and it seems like the bathtub was removed for a shower stall which we prefer anyways. We would stay here again, especially for the value.

Room Tip: Our room was on the 2nd floor, facing south. Nice and quiet. The hotel is about a block off the main...
  • Stayed: May 2014, traveled as a couple
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Thank Wyo351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2014

The headboard in our room was hanging off of the wall, we fixed it.
There was questionable stains on the bedding. We complained and the manager changed the bedding personally.
The bathrooms are tiny and the toilet was dirty
The air conditioner worked intermittently and need constant adjusting.
For the first 2 nights there were teens running in the halls and making all kinds of noise, the walls and ceilings are paper thin. The stairs felt like they would give way under our feet and smelled like animal urine.
Ala-cart items are cash only and cannot be charged to the room.
They ran out of eggs and orange juice the first morning we were there
The hair dryer only worked on high, it was replaced with a new one.
The room guide is extremely outdated and needs serious updating.
The best part of our stay was the heated pool and hot tub.

Overall a terrible experience and we will not stay again at this location.

Room Tip: Best tip..do not stay here.
  • Stayed: May 2014, traveled with family
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Thank Akhuilon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

Wasn't impressed when they checked me out of my room-took several hours to get back into a room and locate all of our stuff, which was left in old room. Breakfast was good but attendants were rude and short with us. Couldn't make waffles-it stuck even with spray and very little selection available. The weekday girls were much nicer but didn't even want it by then. Went out for breakfast.

  • Stayed: May 2014, traveled on business
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Thank michelle w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Denver Southwest

Address: 3440 S Vance Street, Lakewood, CO 80227
Phone Number:
Location: United States > Colorado > Lakewood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Lakewood
#5 Business Hotel in Lakewood
#5 Family Hotel in Lakewood
Price Range: $97 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Denver Southwest 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Denver Southwest Hotel Lakewood
Best Western Hotel Lakewood
Best Western Lakewood
Lakewood Best Western

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