My husband and I have eaten at UB 4 times. The food is FANTISTIC and the service is usually good, with ample time between courses to visit. I wanted to introduce another couple to this treasure, I made reservations stating it was an anniversary for 7pm August 23.
When we arrived the resturant was pretty full. NO table was set-up for us, so we waited. Our waiter took our drink order, brought the wine/water, took our food order and WE NEVER SAW HIM AGAIN, until he brought the bill, and asked if we wanted dessert. Other wait staff we flagged down, brought bread and more water.
The food came from the kitchen hot, beautiful and delicious!!!
Later a delightful waitress took our plates, asked about our food and brought coffee. We all were so unhappy with "our" waiter we didn't order dessert.
I visited UB August 27, spoke to Mrs. Owner, I told her the above info.She never said Oops, Sorry or anything,but defended HER assignment of her wait staff???
I won't be taking any other friends. It's embarassing.
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