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“Of course professional, but exceptional service and friendlyness”

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Holiday Inn Denver Lakewood
Ranked #7 of 27 Hotels in Lakewood
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 16, 2011

By request, we had a smoking room and you would never know it. Spacious, clean, and very comfortable. The entire staff from check in, housekeeping, room service, restaurant and bar, were such a pleasure and so gracious. There were a few times when more staff could have been utilized in the restaurant, but the hurried staff never let on. Because of family affairs we have had, and will continue the need to travel to the Denver/Lakewood area often. Holiday Inn/Lakewood will now be our first and only choice. So wish we would have discovered them before and highly recommend this lovely place to others.

  • Stayed: February 2011, traveled as a couple
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1  Thank CLN1Denver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded March 22, 2011

Thank you for posting your review of your recent visit to the Holiday Inn Denver Lakewood. We truly appreciate all comments and suggestions -- both postive and constructive. We read and 'listen' to every review so that we can learn and grow and improve. We look forward to being your hotel of choice when visiting family in the Lakewood/Denver area.

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240 - 246 of 277 reviews

Reviewed February 2, 2011

I've stayed in this hotel a lot in the past two years because it is very close to my organization's HQ. It's mostly comfortable and the rate we get is excellent (includes free internet and breakfast), so it's hard to justify staying anywhere else. But I just don't like the area around it. It's a bunch of strip malls. However, any kind of chain restaurant you might want is likely within a mile.

The restaurant is a decent sports bar.

The staff try very hard but there are occasional lapses like the time they gave a key to my room to someone else. Fortunately I'd left the do not disturb sign on the door.

I'd recommend it if you have work or family in the area, but otherwise find something in town or on the slopes.

  • Stayed: February 2011, traveled on business
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Thank buzzinaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded February 24, 2011

Thank you for choosing the Holiday Inn Denver Lakewood during your business trips to the Denver area. You're right that the immediate area around the hotel is more corporate-driven, with lots of restaurant options (though we really feel that our own Sporting News Grill is by far the best and most convenient!). You are also correct that our team does strive to provide exceptional customer service... but, we are human and mistakes do happen, though we hope very rarely - thank you for your patience and continued patronage. And yes, we are just an hour from the ski slopes!

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Reviewed January 3, 2011

Stayed at this Holiday Inn with two other couples for New Year's. Even though we decided to go elsewhere to celebrate, the manager helped me arrange reliable transportation to get back to the hotel - very important at 1:00 am and below zero degrees outside. The front desk staff was helpful, prompt and friendly - the lobby updated and welcoming with a gas fire. Bedrooms tastefully furnished and pillows (both firm and soft provided) and King bed were extremely comfortable. This may sound weird, but my husband accidently left a very nice coat hanger in the closet, and the housekeeping staff found it and contacted me so I could pick it up after work Monday. WOW! Thanks for making it a very pleasant stay.

  • Stayed: December 2010, traveled as a couple
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Thank KruserDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded January 7, 2011

Happy New Year and thank you for choosing the Holiday Inn Denver Lakewood to ring in the new year. We strive daily to exceed our guests expectation -- thank you so much for letting us know that we've done so for you. Safe travels in 2011.

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Reviewed December 10, 2010

As a very frequent business traveler I am subjected to many aspects of customer service. On this particular stay at the Holiday Inn Denver Lakewood I recieved the best customer service I have experienced in my last 93 hotel stays. From the curtious greeting and helpfulness of Morgan who checked me in, to the staff and management that checked me out the next morning, the stay was the most pleasant I have had at a hotel. I generally do not take the time to write reviews, however the customer service provided was so exceptional that I felt it appropriate to share my experience.

  • Stayed: November 2010, traveled on business
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Thank FredButteMontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded December 13, 2010

We at the Holiday Inn Denver Lakewood take guest reviews very very seriously .... those that suggest improvement as well as those that are complimentary. We read them regularly-- from the hotel management to ownership. From all of us, 'Thank You' for taking the time to post your review -- it means so much when guests post about their positive experiences, re-inforcing to all of us that we are on the right track. We'll continue to give 150% and look forward to your next visit to the Denver area.

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Reviewed November 21, 2010

Stayed here under difficult circumstances while my wife was in Craig Hospital after breaking her neck. The staff couldn't have been any more helpful to us in getting us through this tough time. Lobby is modern and inviting. Rooms are recently remodeled and done so in good taste.They are also spotless! Beds are extrremely comfortable. And, the staff is awesome. No wonder they are one of the highest ranked hotels in the Holiday Inn chain.
The restaurant/sports bar is a fun placer to hang out as well, with good food.

  • Stayed: November 2010, traveled on business
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Thank SteamboatScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded November 30, 2010

Thank you so much for posting your kind review. We work hard on ensuring we not only provide excellent service but also upscale amenities in a clean, comfortable environment. It is very much appreciated when our efforts are acknowledged from guests such as yourself. Our hearts go out to you and your wife and thank you for allowing us to be your 'home away from home' during this difficult time. All the best and happy holidays.

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Reviewed November 8, 2010

My husband and I got married earlier this month in Colorado. The hotel was wonderful and in close proximity to everywhere we wanted to go. The staff was very friendly, and extremely courteous in providing directions, maps, and local knowledge to all the places we wanted to visit. The food was outstanding and the restaurant was very nice, especially if you enjoy sports! The rooms were very spacious and extremely clean. The fall is definitely a great time to enjoy this area. We are already making plans to come back. Not a single negative thing to say about this hotel.

  • Stayed: October 2010, traveled as a couple
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Thank Annabel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded November 10, 2010

Congratulations on your wedding! We are so pleased that you allowed us to be a part of your celebration. Looking forward to you coming back for your 1 yr anniversary!

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Reviewed October 22, 2010

The people at this Holiday Inn were excellent customer service representatives. They were always friendly, welcoming and eager to serve.

  • Stayed: October 2010, traveled as a couple
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Thank Stumpy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded October 26, 2010

Thank you for posting your review regarding your recent stay at the Holiday Inn Denver Lakewood. We are so pleased that we exceeded your customer service expectations, which is always our goal. Looking forward to your next trip to the Denver area.

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Additional Information about Holiday Inn Denver Lakewood

Address: 7390 West Hampden at Wadsworth, Lakewood, CO 80227
Phone Number:
Location: United States > Colorado > Lakewood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lakewood
#3 Green Hotel in Lakewood
Price Range: $98 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Denver Lakewood 3*
Number of rooms: 188
Official Description (provided by the hotel):
Denver area hotel newly renovated in 2009 - all guestrooms and public areas are beautiful and inviting. Free wireless and hardwired internet throughout the hotel; computer access and services available in the large business center. Exercise room, whirlpool, sauna, outdoor pool and free local shuttle are enjoyed by business and leisure guests alike. Holiday Inn Lakewood is a short trip to downtown Denver via lightrail or just an hour from the Rocky Mountains. Ski Packages avail. ... more   less 
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Also Known As:
Holiday Inn Denver Lakewood Hotel Lakewood
Holiday Inn Lakewood
Lakewood Holiday Inn

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