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“Great customer service”

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Holiday Inn Denver Lakewood
Ranked #8 of 27 Hotels in Lakewood
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 3, 2011

Stayed at this Holiday Inn with two other couples for New Year's. Even though we decided to go elsewhere to celebrate, the manager helped me arrange reliable transportation to get back to the hotel - very important at 1:00 am and below zero degrees outside. The front desk staff was helpful, prompt and friendly - the lobby updated and welcoming with a gas fire. Bedrooms tastefully furnished and pillows (both firm and soft provided) and King bed were extremely comfortable. This may sound weird, but my husband accidently left a very nice coat hanger in the closet, and the housekeeping staff found it and contacted me so I could pick it up after work Monday. WOW! Thanks for making it a very pleasant stay.

  • Stayed: December 2010, traveled as a couple
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Thank KruserDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded January 7, 2011

Happy New Year and thank you for choosing the Holiday Inn Denver Lakewood to ring in the new year. We strive daily to exceed our guests expectation -- thank you so much for letting us know that we've done so for you. Safe travels in 2011.

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243 - 249 of 278 reviews

Reviewed December 10, 2010

As a very frequent business traveler I am subjected to many aspects of customer service. On this particular stay at the Holiday Inn Denver Lakewood I recieved the best customer service I have experienced in my last 93 hotel stays. From the curtious greeting and helpfulness of Morgan who checked me in, to the staff and management that checked me out the next morning, the stay was the most pleasant I have had at a hotel. I generally do not take the time to write reviews, however the customer service provided was so exceptional that I felt it appropriate to share my experience.

  • Stayed: November 2010, traveled on business
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Thank FredButteMontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded December 13, 2010

We at the Holiday Inn Denver Lakewood take guest reviews very very seriously .... those that suggest improvement as well as those that are complimentary. We read them regularly-- from the hotel management to ownership. From all of us, 'Thank You' for taking the time to post your review -- it means so much when guests post about their positive experiences, re-inforcing to all of us that we are on the right track. We'll continue to give 150% and look forward to your next visit to the Denver area.

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Reviewed November 21, 2010

Stayed here under difficult circumstances while my wife was in Craig Hospital after breaking her neck. The staff couldn't have been any more helpful to us in getting us through this tough time. Lobby is modern and inviting. Rooms are recently remodeled and done so in good taste.They are also spotless! Beds are extrremely comfortable. And, the staff is awesome. No wonder they are one of the highest ranked hotels in the Holiday Inn chain.
The restaurant/sports bar is a fun placer to hang out as well, with good food.

  • Stayed: November 2010, traveled on business
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Thank SteamboatScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded November 30, 2010

Thank you so much for posting your kind review. We work hard on ensuring we not only provide excellent service but also upscale amenities in a clean, comfortable environment. It is very much appreciated when our efforts are acknowledged from guests such as yourself. Our hearts go out to you and your wife and thank you for allowing us to be your 'home away from home' during this difficult time. All the best and happy holidays.

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Reviewed November 8, 2010

My husband and I got married earlier this month in Colorado. The hotel was wonderful and in close proximity to everywhere we wanted to go. The staff was very friendly, and extremely courteous in providing directions, maps, and local knowledge to all the places we wanted to visit. The food was outstanding and the restaurant was very nice, especially if you enjoy sports! The rooms were very spacious and extremely clean. The fall is definitely a great time to enjoy this area. We are already making plans to come back. Not a single negative thing to say about this hotel.

  • Stayed: October 2010, traveled as a couple
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Thank Annabel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded November 10, 2010

Congratulations on your wedding! We are so pleased that you allowed us to be a part of your celebration. Looking forward to you coming back for your 1 yr anniversary!

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Reviewed October 22, 2010

The people at this Holiday Inn were excellent customer service representatives. They were always friendly, welcoming and eager to serve.

  • Stayed: October 2010, traveled as a couple
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Thank Stumpy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded October 26, 2010

Thank you for posting your review regarding your recent stay at the Holiday Inn Denver Lakewood. We are so pleased that we exceeded your customer service expectations, which is always our goal. Looking forward to your next trip to the Denver area.

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Reviewed October 20, 2010

Hotel is older building that has been upgraded and is decent in decor. Rooms are average in size and do have nice, updated furnishings, but Holiday Inn seems to be a chain stuck in the 90's when it comes to televisions; this is the second Holiday Inn I have stayed at in a month that has an old television set. I know some people find it silly to complain about a tv, but when you travel regularly on business and you are at a hotel for 2 or more days, you sometimes want to come back to a comfortable room and nice tv to watch. The bathroom was ok, but the tub is too small; I rarely soak in the tub, but decided to one night and as a short person the tub seems very small to me.

Staff at front was nice, but they get overwhelmed whenever you need them and I will assume this is purely coincidental because there seems to only be one person on call whenever I pass. The fitness center is actually one of the largest and best that I have seen in a small to mid-size hotel, although the cardio equipment needed to be updated; strange thing is they have a nice LCD tv in the fitness room but not in guest rooms. Fitness area also has a nice hot tub (if you trust hot tubs) and a sauna.

Sports bar downstairs is decent, something on the same scale as a Chili's or Applebee's, although the food is so-so and prices are a little high, but the servers and bartender were really nice and if you love sports, it has LCD tv's all over the place.

  • Stayed: October 2010, traveled on business
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Thank travel94531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded October 28, 2010

Thank you for your detailed review - we are pleased that you approved of most of our recent renovations to the hotel, and yes, we hear you about the TV's... and we do have flat screens on order to be installed early 2011. Yeah! We are also looking at purchasing new treadmills and elliptical machines for the fitness center in the next several months as well. We strive daily to be more than just 'OK' -- and appreciate comments that tell us where and how we need to improve. We've shared your comments with our entire team - thank you for being candid and we hope to see you again on your next trip to the Denver area where we can prove that we are more than just 'OK'.

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Reviewed September 22, 2010

When we checked in to our room there was a coffee maker with algae water still in the unit. We called to get a new one and it took them over 12 hours to get us a new one. Also, the first night we were there, at about 230a, someone attempted to barge right in while we were sleeping. Luckily my husband had put the latch over, so the door was only opened a few inches. When I went down to complain to the front desk in the morning, I found out that the moron who checked us in never "saved" our check in information and that they them rebooked our room to that unfortunate person who attempted to barge in. The only compensation they were going to give me was complementary breakfast which was a drop in the bucket for the horrendous experiance. They finally agreed to return half the 1 night charge to me. Which still seems tiny compared to the fear of falling back asleep after that one experiance. Lastly, we asked the front desk staff for a good local place to eat and he gave us complicated directions to a place that was out of business... classy.

  • Stayed: August 2010, traveled as a couple
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Thank mwestbrook3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Denver Lakewood, responded to this reviewResponded September 27, 2010

We, the entire management staff at the Holiday Inn, were dismayed to read your recent review. Your experience is not our standard and definitely not how we train our staff to serve our guests. Though the 'algae water' in the coffee machine was actually a cleaning solution that we use for our coffee makers - your experiences are unacceptable. We are taking your review to each of our managers to review with each of their team members to learn and grow from. Our Guest Services Manager, Michelle Edwardson, is reaching out to you personally, but we would like to publicly apologize to you and ask if you'd give us one more chance to make it up to you and your spouse. Yours in Service, The Team at the Holiday Inn Denver Lakewood

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Additional Information about Holiday Inn Denver Lakewood

Address: 7390 West Hampden at Wadsworth, Lakewood, CO 80227
Phone Number:
Location: United States > Colorado > Lakewood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lakewood
#3 Green Hotel in Lakewood
Price Range: $89 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Denver Lakewood 3*
Number of rooms: 188
Official Description (provided by the hotel):
Denver area hotel newly renovated in 2009 - all guestrooms and public areas are beautiful and inviting. Free wireless and hardwired internet throughout the hotel; computer access and services available in the large business center. Exercise room, whirlpool, sauna, outdoor pool and free local shuttle are enjoyed by business and leisure guests alike. Holiday Inn Lakewood is a short trip to downtown Denver via lightrail or just an hour from the Rocky Mountains. Ski Packages avail. ... more   less 
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Also Known As:
Holiday Inn Denver Lakewood Hotel Lakewood
Holiday Inn Lakewood
Lakewood Holiday Inn

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