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“Customer Service was lacking”

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Sheraton Denver West Hotel
Ranked #9 of 27 Hotels in Lakewood
GreenLeadersBronze level
omaha, ne
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Customer Service was lacking”
2 of 5 bubbles Reviewed August 23, 2004

We recently stayed at this hotel. We found the hallway carpets stained and dirty, non-working ice machines, empty vending machines, dirty glasses in the room. We were down at the front desk a minimum of five times with problems. Each time, they simply said sorry, but you booked your room through an internet package - whatever that was supposed to mean. We will not be staying here again.

2 Thank SandySeahawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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384 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Chicago, IL
Level Contributor
111 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 bubbles Reviewed June 17, 2004

I was very happy with this hotel. Rooms were very nice, very clean, and pretty big. Beds comfy. Pool and hot tub have nice views. Restaurant was decent for breakfast. Service was good. Only complaint - one of the three windows in our room was either very dirty or very scratched up on the outside, so we only got a good view out of 2/3 of our window.

Not sure what the previous review is referring to in terms of remodelling. Seems quite well appointed to me - but maybe they remodelled since then.

2 Thank Migizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed August 22, 2003

This is a far cry from a luxury hotel! Our room had dirty, dirty carpets (so dirty I had to wear shoes the whole time), our bedspread was riddled with moth holes (one was three inches long), there were greasy face prints on our windows and our bathroom countertop had a four inch long cigarette burn in the 1970's laminate countertop. The bathroom had a dark greenish brown toilet, sink and shower that obviously dated from the 1970's. We asked to see different rooms but they were no better. Had we not already prepaid for the room, we would have been out of there in a heartbeat. This hotel reminded my husband and I of a cheap motel circa 1970 - I would not recommend this hotel to anyone used to travelling in comfort, it was gross.

7 Thank Sophie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Denver West Hotel

Property: Sheraton Denver West Hotel
Address: 360 Union Boulevard, Lakewood, CO 80228
Phone Number:
Location: United States > Colorado > Lakewood
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Lakewood
#6 Business Hotel in Lakewood
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Denver West Hotel 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Denver West Hotel. Enjoy the spectacular beauty of the Rocky Mountain foothills or unobstructed views of the skyline from our comfortable guest rooms. ... more   less 
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Also Known As:
Sheraton Lakewood
Lakewood Sheraton

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