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“Horrible customer service!”

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Alpine Slopes Lodge
Ranked #3 of 6 Hotels in Keystone
1 review
“Horrible customer service!”
Reviewed March 5, 2013

We booked through Expedia and they couldn't fond our booking for 20 minutes. After they found it we had accidentally booked for only 2 people, we had 4 people staying in the room. They had us pay an extra $20 per person per night which effectively doubled the price of our room. They would not give us a refund or even try to aide us in any way. When we asked if we could at least have a cot they told us it would be an extra $20 per cot. Great location but absolutely horrid customer service.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danifullr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineSlopesLodge970, Owner at Alpine Slopes Lodge, responded to this review, July 19, 2015
The check in process at Alpine Slopes Lodge is easy, quick, and painless. Your check in package is always pre-made and ready upon your arrival. Last minute reservations booked through Expedia or other booking partners are often sent to us immediately. On rare occasions the information is not received as quickly. We apologize if this may have delayed your check in.
As a reminder, there is always a savings when booking directly with Alpine Slopes Lodge. When you make a reservation and input the number of guests the rate is automatically calculated. All of our rooms are sold single or double occupancy for our base rate. Our guest rooms can comfortably accommodate extra guests at an additional charge per person, per night: $20 for ages 13 and older, or $10 for ages 6-12. We are happy to provide rollaway beds at $20 per night. For future bookings with a large party, you might consider staying in one of our family suites which can accommodate up to 7 people with a rollaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Oklahoma City, Oklahoma, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 27, 2013

Recently stayed here for a weekend ski trip in Keystone. Loved it! The staff was extremely friendly and helpful to two out-of-towners! They have coupons for equipment rental at the front desk, which was great. The price was by far much more reasonable than most places around. Conveniently located just a short walk from the lifts at Keystone!

The pillows were very full and fluffy, and I'm sure most people would like that! However, I prefer some thinner ones because I have mild neck pain. That was the only downside to our stay, but overall we were very pleased. We would stay here again when in town!

Room Tip: We had a second floor room with a view of the slopes. Just beautiful!
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  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
1 Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 24, 2013

We have stayed at the Arapahoe Inn on many occasions when we ski (which is often). I do believe this place is under a new new name but we have always been happy with the rooms (which have been recently upgraded) and the service. They have a hot tub, restaurants within walking distance, bus to River Run just across the street. And the price is right!

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank Denisef708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2013

We checked in to the Arapahoe Inn on Tuesday and checked out of the Alpine Slopes Lodge on Friday! I was very pleased with all aspects of our stay, including cleanliness, friendliness of staff, new flat screen televisions, etc. You can tell that a big effort has been made to make this a comfortable lodge, and we will be back the next time we are skiing at Keystone.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Ace265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Ledge, MI
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 29, 2012

Best value stay in Keystone.
Charlie works the front desk under new management & does a good job.
He was very helpful & informative.
The beds and flat screen tvs are new. The lobby is all new furniture with a cool huge moose head mounted on the wall.
They are going to be changing the name of the place in the next couple of weeks he told us, so stay tuned.
It is a short drive to the gondola parking or you can walk to lifts from the hotel too.
There is no pool, but they do have a hot tub.
Very close walking distance to restaurants, liquor store, bars & ski/board rental places.
The new management is fixing the place up & keep the rates reasonable.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Spartyon96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 4, 2012

Just got back from my first day of skiing in Keystone. What a pleasant surprise. Arapahoe Inn did some major changes. I usually stay in different hotels in Summit County but from now on this is my choice hotel, number one, due to location, new rooms and value of stay. Good job guys. Just continue, see you soon

  • Stayed November 2012, traveled solo
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Helpful?
2 Thank rick1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monmouth Junction
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 21, 2012

Tripadvisor and Expedia should delete all prior reviews and let the new owner start "fresh". The rooms have been renovated with temperpedic mattress's and flat screen TVs. Great location, right across from main entrance to Keystone Ski resort. GREAT VALUE! Will be back

  • Stayed October 2012, traveled solo
    • Value
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    • Service
Helpful?
2 Thank sportrocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpine Slopes Lodge

Property: Alpine Slopes Lodge
Address: Hwy 6 & Rasor Dr, Keystone, CO 80435 (Formerly Arapahoe Inn)
Location: United States > Colorado > Keystone
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Keystone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Alpine Slopes Lodge 2*
Number of rooms: 58
Official Description (provided by the hotel):
Great location! Comfortable and clean! Views of runs from rooms. Walk just 491 yards, from the hotel to the Peru Express Chair Lift, or take the free shuttle service. A-Basin is just 5 miles away.Lodge amenities:Hot tub and sauna w/views, comfortable lounge with fireplace, new workout room, new coin-operated guest laundry. Free continental breakfast, WiFi, local calls and parkingUpgraded guest roomsWe have new upgraded rooms with 40 inch flat-screen TVs, Tempur-pedic tops. Down-alternative comforters/duvets and 4 cozy pillows per bed. Microwaves/ refrigerators in every room. No pets. ... more   less 
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Also Known As:
Arapahoe Hotel Keystone
Arapahoe Motel Keystone

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