The past few years we have booked several condos through Vail Resorts Central Reservation office (Lodge at Vail in 2012, Crystal Peak Lodge @ Breckenridge in 2013 and 2014, The Springs @ Keystone in 2014, and Red Hawk @ Keystone 2014); and we have had great luck up till this trip. To us it was worth paying more to book through Vail Resorts (vs. VBRO or other) so that we had access to the onsite management and maintenance, daily housekeeping, and typically better equipped condos. But that wasn’t the case this trip. The average price per night was higher at The Springs than equivalent room at Crystal Peak Lodge (5 star rating), so we had high expectations. Our expectations were not met.
The arrival process was made difficult by the fact that one of the two elevators was nonoperational; this was a continued source of frustration throughout our stay. Luggage carts were also difficult to come by, we ultimately found one by going floor to floor and finding them abandoned in the hallways outside of peoples rooms (this is an issue caused by lazy guest and not necessarily property management). Since the operational elevator only went to the 4th floor, those guest staying on the 5th floor had to ride to 4 and than take the stair up one flight – unacceptable. Complimentary Bell Service should have been provided for the guest on the 5th floor.
As far as room issues… We read all the reviews and were expecting warm temperatures due to the lack of air conditioning, but we were not prepared for how warm it would actually be. The fact that all the windows are on the same side of the building eliminates the ability to generate a cross breeze “if” you open the windows. Two of the bedroom only had sliding doors w/o screens and no windows, so leaving them open was an issue, the bugs flocked in at night to every light source (televisions, iPads, and phones). And the windows that had screens, the screens were falling out, again letting the bugs in the room. Air Conditioning would have been nice. But due to the lack of air conditioning - ceiling fans, and window/door screens would have been nice. Also since our rooms faced US 6 and Montezuma Rd, there was a considerable about of traffic noise when the windows were open. There were not enough pillows, especially if someone were to sleep on the sleeper sofa. The kitchen was very poorly equipped (unit# 8888 was much better than unit# 8860). When showering there was a very fine line between cold and scolding hot. And as the shower temperature got hotter the water pressure dropped drastically. I think our biggest issue was the lack of daily maid service, clean towels, and toiletries (soap/shampoo). In the past 3 years I have booked 6 condos through Vail Resorts Central Reservations. The reason I pay extra to go through Vail Resorts and NOT VRBO, is for the added amenities such as daily maid service. Nowhere in the hotel description or booking documents did it state that housekeeping services would not be provided.
The pool area was beautiful! It is one of the things that sold us on this property. However online photos make is look so much bigger than it actually is. This area was way too small to accommodate the number of guest trying to utilize the space. We first visited the pool early in the morning on 07/03/14 and it was as warm as bath water (nice!), but when we returned that afternoon and throughout the rest of our stay the water in the pool was COLD. Not sure why they turned off the heater?
I’m not sure why this room is more expensive than the rooms we booked at Crystal Peak Lodge or the room we booked at River Run Village? These condos had one less bathroom (3 bedrooms and only 2 baths), had no in room laundry, smaller bedrooms and living space, the kitchen was poorly equipped, little or no storage for clothing (no dresser in the master bedroom), no television in the secondary bedrooms, it is older, and in a less ideal location, and it did not include daily housekeeping service.
Based on the price, location, and amenities I will not stay at this location again. Either I will go back to Breckenridge or rent through owner where I know for sure what amenities I’m getting (preferably a room with a washer and dryer).
Unit 8860 is a 3 bedroom 2 bath located on the 3rd floor. King Bed in master, and queen in each of the other two bedrooms. Furnishings are old and warn and this unit is in need of an update.
Unit 8888 is a 3 bedroom 2 bath located on the 4th floor (directly above 8860). King bed in master, Queen in bedroom 2, and Twins in bedroom 3. This unit has been updated more recently than unit 8860. This would be my choice of the two.
- Official Description (provided by the hotel):
- The Springs Lodge Condominiums are located in the heart of River Run Village at Keystone with direct access to the gondola, shops and restaurants. The complex offers a beautiful outdoor heated pool complete with slide and kiddie pool as well as two outdoor hot tubs. The pool and hot tub facilities are open year round and are the nicest in the River Run area. The Springs Lodge also boasts a beautiful common area lobby with seating, waterfall and pool table. A movie theatre room and kids playroom are also located off of the lobby area. A fitness room, steam room and sauna are also available to guests. Walk to the slopes and entertainment from this facility and enjoy everything Keystone has to offer. ... more less
- Also Known As:
- Resortquest The Springs Hotel Keystone