Let me start by saying that I almost canceled our reservation a dozen times prior to our arrival to Keystone based on the negative (recent) reviews on trip advisor. I'm glad we didn't because our experience was wonderful and I am certain it left a very positive memorable impression with our family.
Our reservation was for 6:30p, we arrived to check in at the base at 5:30ish prior to boarding the gondola, we each were given a fleece blanket for the 2 gondola rides (which helped immensely), I would recommend warm clothing, boots, hats, scarfs, gloves, etc. for the ride. Our family of 5 arrived about 20 min prior to reservation time, we were greeted with a coat check. The hostess said they were not ready for us and there was only 1 table in the huge lodge seated (I thought, here we go), the hostess pointed us to wait near the bar or the fireplace, and within 10 min they set up our table and we were seated.
We found the wait staff to be excellent, very attentive and the service we received was comparable to any fine dining experience, nothing like what I read on negative TA reviews. The manager stopped by a number of times checking to make sure our experience was good. This was our first venture into a combo of Fondue and Raclette (grill your own). We knew going into it based on reviews and some simple math that this was going to be expensive (thus the review of 4 not 5). The meal starts with 2 cheeses for fondue, you can upgrade the cheeses to add different flavors, we upgraded 1 at $3 to add bacon, scallion (we liked it). The with the fondue there were 2 plates with apples, pears, carrots, broccoli, cauliflower, pumpernickel and regular bread, and I 'm probably missing a couple more. As the fondue was warming up our waitress made a tableside Caesar salad that was very good. All meals come with a choice of 2 meats, chicken and pork are included in the set price, you can either substitute other proteins, like steak, shrimp, scallop, elk, bison, lobster or add to the 2 meats included. They offer a price to sub or a price to add. From the reviews I was nervous that we would not have enough, we added (not sub'd) 2, bison $10 and shrimp @$7. The shrimp were small, the bison was excellent. For the grilling they give you all kinds of sauces, to cook with like teriyaki, mango salsa, etc, and there is plenty of sourdough bread with herb garlic butter (which we used to grill with too). The dessert was awesome, there were 4 chocolates to choose from, 2 come standard and 2 are up charges, you get to pick 2. Milk and Dark Chocolate were standard, we upgraded 1 to the chocolate turtle ($9), tableside they get it flaming so you can toast marshmallows on the flame and make smores. With desert there were bananas (awesome, rolled in brown sugar), strawberries, rice krispy treats, graham crackers, pound cake, banana nut cake (I'm sure I missed a couple others). By the way, we could not eat every thing served, not even the deserts, we are not bird type eaters and after a full day on the slopes were very hungry, and we brought home quite a few leftovers.
Now to the pricing. Adults set meal prices were $59per person, we had 4 adults (children 12 and over are considered adult), and we had 1 child at $24.50. I think kids 5 and under are free by the way. Drinks, soda, ice tea was $3, I had a couple premium vodka (Kettle One)on the rocks ($8), good pours and they had Gibson onions for garnish (my fav). You get hit with a Keystone Surcharge and USFS fee (no idea), ours was $28 (about 8.5% and tax 6.25%). With our upgrades and drinks before tip we were at $331.50, all in with service charge and tip $440. Not for the faint of wallet, (it almost felt like a value after our lunch at the keystone food court for $130 consisting of chicken fingers, fish tacos, a couple burgers, and cold fries)
The atmosphere was very much as advertised, Bavarian beer house feel, there was live music that was great, a duo, with a guitar and accordion. They were fun, even had my wife and I up dancing for a song, not sure who was more mortified, us, or our kids. Our kids (8, 13, 15) though it was to coolest meal they ever experienced. On the way down the mountain they gave us heated fleece blankets, even the gondola operators asked how our meal was and wanted to make sure we had a great time. Not sure it would be my go to meal every time in Keystone, but I would definitely do it again, especially if in the mood to splurge. Also not sure if the manager reads these posts and was able to get his team on track from other bad review, they all did a great job, lastly, the restaurant was about half full, again its a big place and we saw all of the wait staff hustling to take care of the clientele. Hope this helps
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