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“Nice hotel” 3 of 5 stars
Review of Keystone Lodge & Spa

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Keystone Lodge & Spa
Ranked #1 of 6 Hotels in Keystone
Certificate of Excellence
Boulder, Colorado
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel”
3 of 5 stars Reviewed August 18, 2013

I liked that there was a Starbucks in the hotel, they were great. The restaurant however, not so good. We had to send our food back because it was old and burnt, like they had re-fried yesterdays fries. Would eat out. The room itself was very nice. The pool was lovely, but they could do a better job cleaning it, always something floating in it, despite no wind. The jacuzzi was just ok, but there are no bubbles coming out of it, just a nice hot bath. The staff was friendly, the housekeeper had some lesions on her, that was scary, so we locked our room the whole stay because we were worried about contracting her rash. We said a prayer for her, very friendly woman, but some strange rash all over her. Would probably stay again because it was convenient to everything, and the outdoor lake and shops made up for the rest. The room itself was nice, they can bring you a fridge if you need one. The bathroom and shower worked well. Needs updating badly.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Suzy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
    197
    167
    49
    33
    13
See reviews for
131
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
1 review
3 of 5 stars Reviewed August 2, 2013 via mobile

No air conditioning and it's 78 degrees in a stuffy room. Patio door is open, traffic sounds delightful, and I'm dreading tonight. It's about air circulating and there will be none tonight. Had no idea this place would be so dated. Unbelievable.

  • Stayed August 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Gina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, General Manager at Keystone Lodge & Spa, responded to this review, August 7, 2013
Keystone is located at an elevation of 9,300 ft above sea level. It is unusual to have a high above 78 degrees and it is in the 40's overnight. Similar to most accommodations in Summit County Keystone Lodge and Spa does not have air conditioning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, Colorado
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 1, 2013

The rooms are nice and large. The décor is mostly updated but the bathroom fixtures are not. There is lots of rotten, crumbling wood on decks and the paint is in similar condition in places. It is a very nice location with high elevation and cool summer temperatures.

Room Tip: We might have just hit an odd weekend, but we could not get away from the smell of pot. People were...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Pheasant R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 12, 2013

We travel a lot, but condos were not what we were expecting. Built in the 1970s, there is no air conditioning and the rooms do NOT look anything like the pictures posted in their brochure. Many of the buildings do not have elevators at at 9,300 ft altitude, that's an issue unless you are 20-something, at the resort in the winter and only care about skiing/snowboarding. The two restaurants on location were average service and below average quality food.

We were there for 9 nights. The towels only replaced and the trash picked up twice - and only after we called. We never had new sheets or even light cleaning of the room. They made a monumental mess of my bill when I had to use two different credit cards - 1/2 the trip was personal and 1/2 was for business so billed accordingly. The staff is accommodating enough, but I think the issues are a management problem. I would not stay at this resort again.

Room Tip: If you are going to be here, be sure to ask for a building with an elevator. Buy your own food and e...
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Sherri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, General Manager at Keystone Lodge & Spa, responded to this review, July 16, 2013
The Keystone Lodge & Spa has two elevators. Guest rooms are serviced every day. In addition there is a 4 diamond spa as part of the hotel, a fitness studio, outdoor heated pool and indoor and outdoor hot tubs. There are three restaurants as part of the hotel, three fine dinning restauranats at the resort along with a fondue chessel at the top of the mountain gondola and a number of casual restaurnats in the Keystone area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia SC
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 8, 2013

All in all, this was a very good experience. The food in the hotel restaurants (we visited two) was fresh and tasty and the staff filled all our requests. I loved the fact that wi-fi in the rooms was included and they didn't "nickel and dime" you for every little thing. The only real drawback was that the Conference Center where the meetings were held was across the highway - they do have a nice tunnel to it. The parking was over there as well. It wasn't very convenient but not a drawback if you are in pretty good shape. They do offer a shuttle to it, but it is something to consider. We also visited their ranch and the country club - outstanding!

Room Tip: We had a room with a little balcony overlooking the pool - very nice!
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CDLSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 8, 2013

Spent 4th of July holiday at the resort. It is very family oriented and had a variety of great activities for all interests. Loved the fireworks - close up. And the Enduro Bike Race taking place was exciting.

Room Tip: Liked Condo Unit Homestead/Lodgepole. Bigger units, lots of first floor, and a spectacular courtyar...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maryann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 7, 2013

I really liked this resort as an option for Keystone. The rooms are very nice and clean,The staff was very attentive, beautiful views of the moutains, Dining options for breakfast and dinner were great. I would absolutley stay here in the future!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Becca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keystone Lodge & Spa

Property: Keystone Lodge & Spa
Address: 22101 US Highway 6, PO Box 38, Keystone, CO 80435-6007
Location: United States > Colorado > Keystone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keystone Lodge & Spa 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more   less 
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Also Known As:
Keystone Hotel Keystone
Keystone Lodge And Spa

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