Starting with the valet to the front desk employees; all of the people we encountered were polite, helpful and professional. Greeted us with a smile and willing to help us with whatever we needed. I really enjoyed their attitude and professionalism. But the hotel was not worth the cost.
To give you an idea of my pool of knowledge, I’ve traveled extensively nationally and internationally for the past 25 years for work. I’ve stayed in more hotels, motels and military base lodging than I care to count. And my review is based off my experiences.
Before any type of discount, the rooms at Keystone Lodge and Spa were almost $400 a night. At that cost, you should expect something more than a roadside discounted hotel accommodations. So, what do you get for $400 a night? The desk clerk was kind enough to give us a room with their better views. Their version of better views was overlooking a road with views of a hillside (not mountainside) and a stream. If you lean over the balcony, 300 yards to the left you can barely see a small portion of one of Keystone’s run. The bathroom was tiled with nice fixtures but so cramped that the sink was turn sideways to give enough room to walk in. The room had fresh paint but was nothing better than a basic military base lodging room. There was no fridge or upgrades as one would expect for the cost.
In my opinion and for what you get, the rooms at the Keystone Lodge and Spa should be priced $125 to $225 per night. That would be a fair price for where the hotel is located and the accommodations.
I should have taken the clue when checking in. The guy before me was refusing his room and canceling his reservation. I did not hear the reason why because I gave him his privacy, but now I can see why.
I absolutely hate giving a bad review, BUT I use user’s reviews to make my decision for family vacations. I wish someone before me had given an honest review so I would have been better informed.
Despite the negative review, the employees were awesome, and the common areas were nice. I just did not believe it was worth the cost.
- Official Description (provided by the hotel):
- The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more less
- Reservation Options:
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- Also Known As:
- Keystone Hotel Keystone
- Keystone Lodge And Spa