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“Relaxing getaway”

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Keystone Lodge & Spa
Ranked #1 of 6 Hotels in Keystone
Certificate of Excellence
Niceville
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Relaxing getaway”
Reviewed January 22, 2013

What a fantastic experience I had with my three children skiing over MLK weekend while staying at the Lodge. The valet service was exceptional and fast. Individuals were all friendly and a source of needed information on travel routes, delays, alternate transporation available and best timing for travel. The beds were AMAZING. The spa with sauna, steam room, hot tub x2 and heated pool especially nice after a long day (and night) skiing at Keystone and Vail. Didn't even get a chance to use the free coupon for cross country skiing and skating since we were so tired after skiing, but next time we'll stay MUCH longer at this resort.

Room Tip: We stayed on the first floor near the spa entrance--VERY convenient. Better views on the 6th floor...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GradDadNiceville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
London, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 18, 2013

We stayed here from 11-18 Jan 2013 for a skiing break.

We found the hotel very welcoming and the staff were consistently friendly and helpful. The room was fine, cleaned well every day. Yes the rooms' did not have a fridge, but this was not a problem as it was -26C outside - everything on our balcony was kept frozen!!

The spa, hot tub and pool are all great.

Dinning opportunities in the Keystone area could be considered limited but we frequented the Lounge at Keystone Lodge several times. The food was great and the staff very attentive and friendly.

The Ski resort is great, River Run Village is approx 1.5miles but with regular shuttles this is easily accessible. The resort was quiet due to the very cold weather as was ideal and it warmed up the last two days.

We had a great time and would stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Graham F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 14, 2013

My family has been coming to Keystone for the past few years. The first couple of years, my wife tried the Keystone Spa since she prefers to ski half days and relax the other half. I also visited to work out. After two years, we stopped going. The spa locker room was often dirty as was the workout equipment. The management wasn't what we expected from our experiences at other spas and resorts. We decided to give it another try this year and were honestly surprised at the changes. The staff was wonderful, even remembering us from day to day. My wife said the facial, manicure and massage was among the best she had gotten anywhere. The manager (I think he is a new manager) came out of his office and welcomed us. The workout room was clean. What a difference! Kuddos, Keystone. We'll definitely be back next year.

  • Stayed December 2012, traveled with family
    • Service
Helpful?
2 Thank Charlie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level 6 Contributor
251 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 13, 2013

This is a nice mid-level place..the service is ok..but it kind of ends at the frontdesk..bellman and valet service is nice , too. Don't expect any type of roomservice or additional items brought to your room..we waited for our ropes for 30 min and then gave up..There is a restaurant and bar in the lower floor which is actually very nice and kids-friendly. They have actually eatable kids items and they are a great deal. Exceptional value , when you bring 2 or 3 kids. When you skip the drinks you can actually walk out there for less than 100 bucks for the whole family after some nice food. That is pretty rare in the I-70 area.
Here the main cons..I was about to give the place 4 star...first of all it was built in the 70ties and looks like it hasn't gotten any major upgrades since ( except spa ). The spa/pool area is nice but not really relaxing because it is too cramped for the traffic. It is not ski-in ski out and 1 mile away from the slopes. Here the main con...we stayed in a 2 level loft room. It was very tight with a tight circular staircase and upper level. My daughter and I both slipped on the stairs and bruised ourselves. The railing upstairs is very dangerous. The poles have 8 inch distance ( I measured ) and violate current building code. My 5 year old could easily slip through them an fall down 10 feet. We secured them with sofa pillows and asked the kids with limited success to stay downstairs. These cramped 2 level unites have other disadvantages as well...they have 2 nice 40+ inch flat screen TVs - however - the sound reflects so well that it is impossible to have them both on at the same time. The bathroom is a tight tube as well..the sink is about half the size of an average hotel room sink. So this whole "loft" design is basically not working and avoid, if you can. I don't know , how the other rooms are.

Room Tip: avoid 2 level lofts
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 11, 2013

this hotel has toruble handling busy times.. we found this out recently over New Years .. our room wasnt ready on check in and the front desk was going to call us when the room was ready - that never happened - we asked for 2 days in a row for a new humidifer , that was a chore in itself.. the bill was wrong - be sure to double check the bill on check -out.. and the front desk was far from helpful .. the worst of all -was medication we left in the room on the night table......... apparently too much work for anyone to call us .. the next hotel we went onto in Colorado went out of their way to help us with this - think twice on this one............ they need some serious work on their customer service and how to treat the paying customer

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 126AnnaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 6 Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 8, 2013

We recently stayed here for the first time during the week of New Years. It was our first time to visit Keystone. Upon our arrival, the valet service greeted us with open arms. I must say that these guys were among the best I've seen. Extremely courteous and helpful. We only used them one more time when we had to get our rental car upon checkout. They had our car heated and ready to use as promised. I think it's best to review this hotel by category so here it goes:

The Shuttle Service: Outstanding!!! Whenever you want to get the ski lifts, all you have to do is go outside and wait for the shuttle. If it wasn't there, they would radio the driver and ask when he would return. We never waited more than 5 minutes. The driver would immediately get out of the shuttle and open the door for us. Extremely courteous and helpful with restaurant recommendations and the like. When we were done skiing and wanted to get back to the resort, all we had to was ask a person at the Gondolla and he/she would radio the driver to come pick us up. We used this service at least 6 times per day. Getting back and forth from the village to the resort was the easiest thing ever. I can't say enough about this service.

Cleanliness of Room: This is the horrible part. The room itself was typical of what you would expect from a ski lodge. However, you wouldn't expect to turn down the covers and see BLOOD and PUBIC HAIR all over the sheets! There was even blood on the towels in the bathroom. We immediately went to the front desk and they had someone come to our room and change our sheets and towels. The girl who did it was excellent and very apologetic. She couldn't believe the day maid would overlook such a thing. It took her about an hour to clean the room and get it ready for us. Well, the next day, we noticed that although the room had been "cleaned", the glasses in the bathroom had merely been turned over without being replaced. We always put our toothbrushes in the provided glasses, so we know it was the same one. I made the mistake of drinking water from one of the glass water bottles they provide (filtered water). I still have the sores on my lip as a reminder. Whoever is in charge of the cleaning crew should be fired immediately. At the end of our stay, the manager did make things "right" by giving us a free night. However, the damage was already done and our first impressions were forever tainted.

The Restaurant/bar: Restaurant wasn't bad. A bit overpriced, but most hotel restaurants are. The bar was an intimate little place to relax after a long day of skiing. Again, a bit overpriced, but overall okay.

Concierge: I'll give the concierge pretty high marks since she was tasked of finding us an open table at a restaurant on New Year's Eve. Very helpful. She called every restaurant in town for us.

Spa: We used the spa one time for a couple's massage. Not bad, but certainly not the best. They need better staff who are trained in what areas of the body need the most work after skiing for 3 days straight. The spa staff at the reception area were extremely helpful and knowledgeable.

Overall: I would probably stay at this hotel again, but only because of the extreme ease of getting back and forth to the ski village. Don't expect a 4 diamond resort and you'll be fine. Just check the sheets before turning off the lights. We're still grossed out by what we saw.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidlspicer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level 5 Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 6, 2013

Drove up to Keystone (and I mean Up, elevation doubled from Denver) just to see the area. We weren't there to ski but there were things to do. Had a room on 6th floor which overlooked the mountains as well as the heated pool and hot tub. Several people were using both pools even though temperatures were in the teens & 20s. Staff extremely helpful and friendly.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rwa006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keystone Lodge & Spa

Property: Keystone Lodge & Spa
Address: 22101 US Highway 6, Keystone, CO 80435-6007
Phone Number:
Location: United States > Colorado > Keystone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keystone Lodge & Spa 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more   less 
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Also Known As:
Keystone Lodge And Spa
Keystone Hotel Keystone

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