We recently stayed here for the first time during the week of New Years. It was our first time to visit Keystone. Upon our arrival, the valet service greeted us with open arms. I must say that these guys were among the best I've seen. Extremely courteous and helpful. We only used them one more time when we had to get our rental car upon checkout. They had our car heated and ready to use as promised. I think it's best to review this hotel by category so here it goes:
The Shuttle Service: Outstanding!!! Whenever you want to get the ski lifts, all you have to do is go outside and wait for the shuttle. If it wasn't there, they would radio the driver and ask when he would return. We never waited more than 5 minutes. The driver would immediately get out of the shuttle and open the door for us. Extremely courteous and helpful with restaurant recommendations and the like. When we were done skiing and wanted to get back to the resort, all we had to was ask a person at the Gondolla and he/she would radio the driver to come pick us up. We used this service at least 6 times per day. Getting back and forth from the village to the resort was the easiest thing ever. I can't say enough about this service.
Cleanliness of Room: This is the horrible part. The room itself was typical of what you would expect from a ski lodge. However, you wouldn't expect to turn down the covers and see BLOOD and PUBIC HAIR all over the sheets! There was even blood on the towels in the bathroom. We immediately went to the front desk and they had someone come to our room and change our sheets and towels. The girl who did it was excellent and very apologetic. She couldn't believe the day maid would overlook such a thing. It took her about an hour to clean the room and get it ready for us. Well, the next day, we noticed that although the room had been "cleaned", the glasses in the bathroom had merely been turned over without being replaced. We always put our toothbrushes in the provided glasses, so we know it was the same one. I made the mistake of drinking water from one of the glass water bottles they provide (filtered water). I still have the sores on my lip as a reminder. Whoever is in charge of the cleaning crew should be fired immediately. At the end of our stay, the manager did make things "right" by giving us a free night. However, the damage was already done and our first impressions were forever tainted.
The Restaurant/bar: Restaurant wasn't bad. A bit overpriced, but most hotel restaurants are. The bar was an intimate little place to relax after a long day of skiing. Again, a bit overpriced, but overall okay.
Concierge: I'll give the concierge pretty high marks since she was tasked of finding us an open table at a restaurant on New Year's Eve. Very helpful. She called every restaurant in town for us.
Spa: We used the spa one time for a couple's massage. Not bad, but certainly not the best. They need better staff who are trained in what areas of the body need the most work after skiing for 3 days straight. The spa staff at the reception area were extremely helpful and knowledgeable.
Overall: I would probably stay at this hotel again, but only because of the extreme ease of getting back and forth to the ski village. Don't expect a 4 diamond resort and you'll be fine. Just check the sheets before turning off the lights. We're still grossed out by what we saw.
- Official Description (provided by the hotel):
- The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more less
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- Also Known As:
- Keystone Hotel Keystone
- Keystone Lodge And Spa