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“Ideal Kickoff for Mud Season”

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Keystone Lodge & Spa
Ranked #1 of 7 Hotels in Keystone
Certificate of Excellence
Reviewed May 21, 2012

The Keystone Lodge and Spa was the sight for an annual 'retreat' for scrapbooking women in late April. The first thing I noticed was how helpful the staff was -- from helping to unload vehicles of our vast amounts of luggage, to providing constantly cheerful waitstaff that performed tirelessly throughout the weekend. The Lodge management team also went the extra mile in the evenings. As the Spa, pool, and hot tubs all closed at 8:00pm, with many women looking to enjoy a late evening soak, the management arranged for transportation to another pool / spa at another location in the resort from 8 to 10 pm.

The whole lodge was beautifully maintained, and the actual rooms were just gorgeous. The beds and linens were as luxurious to sleep in as the rooms were to look at. Colorado comfort at its best. And it was wonderful to start the day on the balcony enjoying the views. If there was one negative, it was the local bird population seems to enjoy those balconies as well . . . so wear your slippers!

Room Tip: The upper floors offer much better views of the Lake, property, and mountain views.
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  • Stayed: April 2012, traveled with friends
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1  Thank CMHallColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 6, 2012

I know hotels love "helping the environment" by allowing guests to make a choice, but not this time. I attended a conference here and while everyone was very nice, the service was sub-par. We had to ask to have the room serviced and while the housekeeper replied she would, I asked to front desk to make sure she understood. When we returned, we found the beds made and the room tidied but towels were not replaced, no additional shampoo added. It's mud season, and while it's understandable the building still might think it's winter, it was very hot in the room despite the thermostat being placed below 60 degrees. When I asked about the lack of individual room controls, and having to keep out lower level unit window open, the front desk asked if we'd like a fan. the beds feature a wonderful puff... but I could only use a sheet and it was still HOT. Additionally, the front desk this morning on my early checkout was unable to provide me with a copy of my bill as it was "prepaid." I've never had a hotel unable to provide me with a copy of a bill. Just because it's mud season, doesn't mean service shouldn't be clean and crisp. The property overall was very nice, but they need to tighten up service standards a bit. If I had a choice, I'd look elsewhere when I visit again.

Room Tip: Ask for a room with individual temperature controls that work. Don't prepay if you want to see w...
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  • Stayed: May 2012, traveled on business
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1  Thank Dotsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin_GuestService, Guest Relations Manager at Keystone Lodge & Spa, responded to this reviewResponded May 11, 2012

Thank you for providing feedback on your experience with us, it is invaluable to helping us improve upon our services. One of our core values is to take care of the environment and we make a strong effort in this area which includes recycling, composting, energy management and most recently, replacing complimentary plastic water bottles with a glass bottle that is sterilized and refilled with filtered water after each use. Our practice is to not change towels that are hung but to always change towels that are left on the floor. Amenities are only replaced when they are below half. We apologize that we did not replace your towels as expected and have addressed the communication breakdown with our staff. We are always able to provide a bill upon departure with the only exception being when the room is being paid for by the guests’ company or group. In this case, the rooms being paid for are all charged on a single “master account” and there is no bill provided to the guest as there are no charges. Thanks again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2012

My husband and I really enjoyed our stay at the Keystone Lodge and Spa. We got a loft room and the view was spectacular. The furniture was rustic and not "hotel" furniture. Important amenities (humidifier, air purifier, thick blankets, iron, safe, etc) were useful and tactfully placed in large wardrobes. We enjoyed the restaurants connected to it (they even let us eat right on the mantle of the huge fireplace). The staff was attentive and friendly!! We booked a couples massage and it was the most professional hot stone massage I've received in a long while. There is plenty to do around the hotel and the shuttle or driving to Silverthorne was easy.

We had even left some items behind in the room ( a Scentsy night light and a picnic basket). The housekeeping staff noticed and sent it to us! They offered help when the neighbors got noisy too late/early in the night/morning. We definitely will stay here often.

Room Tip: Loft rooms have 2 stories with bed having the best view from floor to ceiling windows.
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  • Stayed: April 2012, traveled as a couple
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2  Thank Jolie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2012

The resort is an expensive ski resort as you would expect, but the service is simply outstanding. The rooms are very clean and the place is well run.

  • Stayed: March 2012, traveled on business
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1  Thank malai85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2012

We stayed for 2 nights. The price was not much more than you would pay for a simple Chain Hotel. The fitness center had GREAT equipment (cebrex ? brand) the outdoor pool was heated just enough for a nice night swim. We used both the indoor and outdoor hot tubs. The king sized bed was very comfortable. The sealed/refillable glass water bottle in the room was a nice touch. We stayed in Room #303, nice deck, over looking the pool with great mountain view. The lounge has a nice big fireplace with comfy leather couches. The "village" shopping area around a little lake was very nice and picturesque. Did not know until afterwards about the $20 a day resort fee.They stored my husbands skis, not sure if it was for that or not. The valet parking is not really our style, but self parking was just a short walkway under the road away. Very friendly staff. Next time I go back I will use one of the MANY spa services available. It was amazing for my husband to be up skiing, and me to be out sunbathing on the same day! We did not eat at the Lodge. A bit disappointed there was no fridge to put meal leftovers. We WILL go back!

Room Tip: room #303 nice view of outdoor pool & mountain, very quiet. 3 rooms away from elevator. Lounge...
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  • Stayed: April 2012, traveled as a couple
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3  Thank ak_kimby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2012

the hotel is nice and cozy, the room is charming, pictures on web are true. they brought us chocolate strauberries and champagne for our annyversary, the staff is incredible, very friendly and prompt. there were, though, 3 things we didn't like there. first that they didn't need to charge extra for vallet parking, and having to go up and down stairs, walk i cold wether to get the car, that's something guests don't deserve. second bad is that they don't offer breakfast and the options inside the hotel are quite pricy for someone who's staying for a week... third downside is that the bathroom is not confortable at all. taking a shower should be something confortable and it was terrible. no light at the shower, not enought water pressure (so we were always cold while IN the shower), and to get out of it... small, old towels. should use big sized ones, new, warm and cozy like the rest of the hotel...!

  • Stayed: April 2012, traveled as a couple
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Thank abobrinhas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2012

We booked in for one night for a special occasion. Since it was my second stay, I was surprised with a personal note and a box of chocolates!
The room was clean, quiet with a lovely balcony and view of the spa & pool.
The bed was very comfortable.
The Keystone Lodge is close to restaurants, bars and the ski area, with a free bus shuttle to anywhere around the resort.

Room Tip: You can ask for a loft room on the top floor if there is more than a couple or people in your party.
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  • Stayed: March 2012, traveled as a couple
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Thank penelopewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keystone Lodge & Spa

Address: 22101 US Highway 6, Keystone, CO 80435-6007
Phone Number:
Location: United States > Colorado > Keystone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Keystone
Price Range: $183 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Keystone Lodge & Spa 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more   less 
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Also Known As:
Keystone Hotel Keystone
Keystone Lodge And Spa

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