Though the Decatur building, where we stayed, was extremely dated, it was generously, amazingly roomy. Laundry service was not in the unit but was in the building (coin op). The rooms were clean but we were disappointed to find that housekeeping did not come daily unless you paid a steep add-on fee. The staff was friendly and told us to call for anything, but when we called because our room key stopped working and were locked out of the building in 1 degree weather, they did not come for 30 minutes. We called again and were told they were too busy, so we finally took the shuttle to the check-in building to get a new key. Also the Decatur building did not have enough hot water. We came in one evening about 6:30 and wanted to take showers before bed but there was NO hot water in our unit. There was no hot water all night until the next morning.
Though we had a nice vacation in Keystone, it was not the resort or the property itself that made the vacation memorable. It wasn't terrible, but we will probably try something else and look for different accommodations next time.
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- Also Known As:
- Keystone Village Hotel Keystone