We have rented condos in numerous ski areas and were really surprised by this one, and not in a good way.
We arrived, picked up our keys, had to ask for a map but found the unit without any problem. The indoor parking is A+. Our unit was really on,y superficially cleaned, there were 3 broken chairs and some other issues. I called the management company and they said someone would be over within a half hour. Two hours later the maintenance man showed up and he did fix everything and was very nice. However around the same time the cleaning people showed up, told me why they couldn't do anything about he mold encrusted tile in the shower, I said just spray it with some bleach at least, they reluctantly did and it did clean up.
However we did have a small discussion when I requested extra toilet paper, they left 1.5 rolls for 3 adults for 5 days, there is not any cleaning service. We argued and finally he agreed to leave 2 more rolls. It wasn't even good toilet paper, meaning not very soft.
When we made up the pull out sofa that evening the blankets had not seen a washing machine in,....? They had crusty things on it. So the next day I called and requested some fresh blankets which did arrive about 4.5 hours later but they were new and fluffy.
The next day when I went to use the outdoor hot tub there were no towels and it hadn't been cleaned up, that is when I found out that this complex is rented out by more then 1 company, one that is on site and more responsible and 1 that is not, we are with the latter.
The complex is in a good location, we are skiing at Arapahoe, they have an amazing lift ticket deal and is less glitzy, more our style.
There is ice skating and shuttle buses so it makes for a good stay.
- Official Description (provided by the hotel):
- River Run Village is located at the base of the gondola at the Keystone Ski Area. River Run is the most sought after lodging destination in the Keystone area not only for its location but also because of all the shops, restaurants and nightlife located just steps from the condominium front door! Enjoy the ease to get to and from the ski area during the winter months and all of the Keystone events that occur all summer long. ... more less
- Also Known As:
- River Run Village Hotel Keystone