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“Enjoyable stay; some minor issues.”
Review of River Run Village

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River Run Village
Certificate of Excellence
Reviewed January 5, 2014

We stayed in a studio condo in Expedition Station in River Run Village over New Year's. Generally I was more than pleased with the room and the resort, though - as the review title suggests - there were some minor issues.

Pros:
- Walk to shops, restaurants, etc. in River Run
- Walk to the slopes, including Keystone's main gondola
- Room size was perfectly comfortable for two people
- Bed and bedding were comfortable (though it *was* a Murphy bed, which I wasn't expecting
- Considering we stayed for an entire week, having the full kitchen (oven, stove top, microwave, coffee maker, full size fridge) was great
- Loved the gas fireplace as well!
- Room and lodge buildings were very clean.

Cons:
- If you arrive after 11 PM, you have to check in at either the lodge or the Inn, neither of which is 'walking distance' from River Run
- On that note, there is no real 'front desk' for the condos - there is an office that is open from 8 AM until 11 PM, but it's in the Buffalo Lodge, and at times that's not an easy walk (i.e. when it's ridiculously cold out and they haven't shoveled the sidewalks or used salt anywhere)
- Kitchen in our condo was very small/awkward - the fridge door opened the wrong way, you couldn't open one of the cupboard doors under the sink all the way because the dishwasher was in the way, counter space was severely limited and made cooking a bit rough. It also wasn't the best stocked kitchen, in terms of cooking (no large knives for chopping veggies, no kitchen scissors
- Our coffee maker didn't work properly. I believe it was because it was just a really cheap coffee maker, but we had to microwave our coffee every morning after it was made because it just wasn't hot enough.
- We checked in late on a Saturday night and checked out the following Friday morning. Maid service came once during the week - I think it was Tuesday (which is to be expected for a condo stay). The main problem with this was that our maid left us only two towels, though when we'd checked in there were four. Considering we were there for three nights after she cleaned the room, I'm pretty sure that should have meant more than one towel per person for such a stretch of time.

As for River Run/Keystone as a whole, it was disappointing that *everything* closed around 10 PM, especially during a holiday week. Sometimes a bar would be open until 10:30 or so, but the hot tub/pool/steam room/etc. were locked right at 10 every night, the outdoor gas fires went out at 10:30, etc. Considering the lifts were open until 8:30 for night skiing, this left literally no time to wind down if you wanted to enjoy the night skiing.

  • Stayed: January 2014, traveled as a couple
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4  Thank ageeksaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 - 130 of 187 reviews

Reviewed December 30, 2013

We had a wonderful stay in Keystone 2013 over xmas. We stayed at the Arapahoe Lodge in River Run and found it to be a perfect location. We were 150 yrds from the Gondola with restaurants and shops within a 1min walk from the lodge. We would recommend this location and resort. The staff were very helpful and friendly. The condo was very clean and comfortable.

  • Stayed: December 2013, traveled with family
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Thank kkmax2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keytotherockies, Front Office Manager at River Run Village, responded to this reviewResponded January 7, 2014

Thank you for staying with Key to the Rockies at River Run Village in Keystone! We are so happy to hear you enjoyed your stay with us. You are so right, the location cannot be beat! We are glad your accommodations exceeded your expectations. Please stay with us again in the future and you will receive additional discounts as a Key Club Member!

Thank you,
Patrice Novak
Front Office/.Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

This was our 2nd stay at Keystone Resort. This is not a typical resort that is like a hotel with stuffy forced service but a business that rents out condo's for the original owners. That being said, we were able to switch condo's upon request when we weren't happy with our original reservation. With it just being me & my husband I originally thought a studio condo would be fine. When we got into the studio condo it was so disappointing. The room was much smaller than thought with a kitchen & dinning table too big for the space & one of the beds that folds up into the wall. It was not the rustic romantic room that we envisioned, plus our 'mountain' view was of the parking lot. blah!
We went back down to the front desk & was informed this was the only mountain view studio room available. However, we were able to upgrade to a 1 bedroom condo with a balcony that we absolutely loved. The view was of river run slope with a balcony, on one side we could also see down Dercum square & other mountains off the distance on the balcony. We truly loved it.
We went during the off season which has great rates but not a lot of activities going on especially after the sun sets. We had to go to Breckenridge to do a sleigh ride & even the offsite companies didn't have snowmobiling or dog sled tours open yet. (We went the 2nd week in December). Next time we will go in January or February.
Also, every staff member we came in contact with was especially friendly, we never encountered one rude staff member (from medic's, to the ski-patrol guys on the slopes, ski school instructors, bus drivers etc.) it seems that everyone truly loves their job & is happy to be there. We would be happy to go back to Keystone- just wish they had more green ski slopes, but that's just me! :)

My hubby also booked me a massage at the spa & it was amazing, although pricey! :)

  • Stayed: December 2013, traveled as a couple
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1  Thank poteat_3177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

Very cozy and nice hometown, excellent kitchen, it is two runs one of them have two big beds the other a queen bed all rooms with TV and one on the living area (they need upgrade very old TVs).
People very friendly at reception when checking in and super servicing.
The only problem we found is the blankets for the pillows smell bad ( we will bring our own next time and we found a blood stain on one of the blankets to sleep)
I will come back to the same villages but I will bring my own blankets and pillows, kids love it and wife too.

Stayed: November 2013, traveled with family
Thank Juan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

We stayed in this 2 bedroom, 2 bath, townhome literally steps from the base Gondola at Keystone. The decor was exactly the warm, rustic Mountain style we expected. Everything was top quality, flat screen TVs in every room. beautiful kitchen, and a back deck with a gorgeous view of the slopes. Use of the pool, game room and other facilities at the next door Red Hawk condos is included. The walk to the Gondola from the front door is about three minutes. Our new favorite place to stay in Keystone.

Room Tip: This is small, gated townhome complex. The townhomes at the base of the slope have the best views.
  • Stayed: November 2013, traveled with family
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1  Thank GShanahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013

We just stayed at Blackbear for a summer conference and this condo is excellent. Very well kept and fairly comfortable beds. Great facilities in the unit and a nice patio overlooking the gondola. TV in bedrooms were extremely small but the location was excellent.

Room Tip: You wanted to get on the south side of the builder so that you can get the slopes quick and be able...
  • Stayed: August 2013, traveled on business
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Thank JimCrypto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

The thing to know about these condos is that there are multiple building sprinkled throughout the Keystone Village that are all part of these condos. Also remember that they are condos, so every single unit will be different. We stayed here for a friends wedding in June and ended up in Black Bear Room 8034 after asking if they happen to have any upgrades available. Always, always ask for upgrades – the worst thing they can say is no. Depending on which building you end up in will determine how close you are to the gondola etc. Our building happened to be right next to the Gondola, across from Kickapoo and above Inxpot. It had a nice little balcony with chairs and a gas fire place in the living room. The furniture was well kept and looked fairly new, the carpet was clean and the kitchen was nicely updated. There was a high-top table for four, which was all open to the living room and kitchen, nice open floor plan. The bathroom was also nicely done with double sinks. The only issue we seemed to have at this location was the bar (Kickapoo) across the way. Every morning at 8:30am they would start playing music that could be heard in our condo and bedroom. If you are not a light sleeper (like my boyfriend) or don’t mind getting up at that time, it shouldn’t be an issue, but it is something to note. There is underground garage parking and lockers for your ski/board gear. There are many restaurants and shops within walking distance and you can’t get much closer to the Gondola and River Run Lift.

  • Stayed: June 2013, traveled as a couple
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3  Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Run Village

Address: 150 Dercum Sq, Keystone, CO 80435-7727
Location: United States > Colorado > Keystone
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 32 Specialty Lodging in Keystone
Price Range: $288 - $451 (Based on Average Rates for a Standard Room)
Number of rooms: 412
Official Description (provided by the hotel):
River Run Village is located at the base of the gondola at the Keystone Ski Area. River Run is the most sought after lodging destination in the Keystone area not only for its location but also because of all the shops, restaurants and nightlife located just steps from the condominium front door! Enjoy the ease to get to and from the ski area during the winter months and all of the Keystone events that occur all summer long. ... more   less 
Reservation Options:
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Also Known As:
River Run Village Hotel Keystone

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