I visited the Highlands Ranch Hilton Garden Inn for business between 12/3 and 12/6. Wish I could say it was an enjoyable experience, but I'd be lying.
While check-in was painless and the room, upon entry, appeared well-kept, my stay went downhill from there. First sign of trouble was my inability to connect to the hotel wi-fi, despite double- and triple-checking the room number, and the spelling of my name (used for authentication). A visit to the front desk was necessary. A minor annoyance, but the first sign of trouble.
On day two, I returned from a long day at the office to find my room hadn't been serviced at all. Trash wasn't emptied, bed wasn't made, towels that needed changing remained in a pile on the floor. At least the tip i'd left was still on the bed. I made another visit to the front desk to inquire as to the servicing schedule. The clerk was amiable and offered to send someone up, but as I sick with a cold and was planning to spend the night in my room, I suggested they just wait until tomorrow.
On day three, I was pleased to return to a serviced room. I turned in around 10 PM. Not long after, I was woken when another guest walked into my room and set his bags down. That's right: they gave my room to another guest. And there I was, sick, tired, and half-undressed, having to ask the stranger who just walked in to please leave.
At this point, I was understandably irked.
Despite the (alarming) interruption, I was exhausted and just wanted to get back to sleep. I deadbolted my door and returned to bed, but just as I fell back to sleep the phone rang. It was the front desk, asking if i had checked out. "What? I was just down there, twice. I don't check out until Friday. Don't you remember me? We've already talked about my room twice in the last two days."
But no, no recollection of any of that. Just a "sorry for the inconvenience" and "we'll get it cleared up". That was the last I heard of it.
I do quite a lot of business at the office park across the street. While the location of the Hilton Garden Inn is convenient, I expect I'll be booking elsewhere in the future.
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- Also Known As:
- Hilton Garden Inn Denver / Highlands Ranch Hotel Highlands Ranch
- Hilton Highlands Ranch
- Highlands Ranch Hilton