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“EXCELLENCE”

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Hilton Garden Inn Denver / Highlands Ranch
Ranked #1 of 6 Hotels in Highlands Ranch
Certificate of Excellence
Acworth, United States
Level Contributor
3 reviews
3 hotel reviews
“EXCELLENCE”
5 of 5 bubbles Reviewed July 8, 2013

This Hilton property is a wonderful and idea place to take your family, the food is great, the staff is very friendly and helpful. Even the service in the dining room was superb. Thank you for making our visit so much of a pleasure.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillVerity, General Manager at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, July 10, 2013
I will pass on your feedback to the staff. We are very happy that you enjoyed your stay and look forward to a return trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
    279
    114
    38
    11
    13
See reviews for
123
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26
184
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Cedar Park, Texas
Level Contributor
498 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

We routinely put visitors in local hotels when visiting us. We have seen two types of experiences. One was mediocre, as they were in a small room and the a/c was not reliable. We just had friends stay in an upper floor suite, and they really liked their room and their experience. Their problem was that food they had bought for us all to share spoiled in the in-room refrigerator, as the door would not close all the way. Otherwise, we liked what we saw of their room, and they enjoyed the location close to HR. if you can afford a suite, that is the best way to enjoy this hotel. Staff are always friendly and helpful, and it isn't as hectic as being across the parking lot from the movie theater, as is the Marriott Residence Inn.

Room Tip: High floor, suite
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
har73, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, July 9, 2013
Thank you for taking the time to comment on Trip Advisor. We're always happy to hear from our guests. We appreciate you recommending us to your friends.

We look forward to your next visit to Highlands Ranch.

Sincerely,
Hope Ramos
Area Director of Sales & Marketing
hope.ramos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Montana
Level Contributor
209 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

I was in Denver for a job interview and the company selected this hotel for me. I am a Garden Inn fan in general, so I was pleased with their choice. The hotel is located off the highway in a business park area, so there was no road noise at all.
When I arrived to check in, it was clear that they needed more staff. One woman was juggling guests and the phone at the same time. She did a great job, but she should have been able to call someone for some help.
I am a Hilton Honors member and my profile states that I need a quiet room. Someone needs to train hotel staff to understand that the room directly across from the elevator is not considered a quiet room. When I checked in, I asked about my room location, noting my preference and she stated that I was on the top floor, well, yes, I was.
I needed to purchase something from the mini store and I had to wait for her to finish two phone calls, again, get more help up there when you are busy please.
The room itself was nice, clean, comfortable, and the only noise I heard was the idiot yelling down the hall at 2:15 a.m. You cannot help people and I do not blame the hotel for that.
If I am in this area again, I would easily choose this hotel without even looking elsewhere.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
har73, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, July 9, 2013
We truly appreciate your feedback. Thank you for your understanding. Our goal is to make sure that all our guests are being taken care of at check in and during their stay. I had passed on your concern and will make sure that we as "Managers" are available to our staff to help.

Again, thank you for your loyalty to the Hilton Garden Inn brand and we look forward to your next visit.

Sincerely,
Hope Ramos
Area Director of Sales & Marketing
hope.ramos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 4, 2013

Excellent location for freeway and restaurant access near Tech Center. Clean and quiet room and friendly, accommodating staff. Easily granted late checkout to accommodate late air departure and got lots of work done as a result. Would stay again at this Hilton property (or any other Hilton property) due to consistent quality and comfort standards. Didn't use pool, fitness or Business Center this trip but all were "quiet" during the stay and will use as situation dictates next time.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank V3494QQpatrickm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
har73, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, July 9, 2013
Thank you so much for your feedback on Trip Advisor. We are happy to hear that you enjoyed your stay.

We're looking forward to seeing you again!

Regards,
Hope Ramos
Area Director of Sales & Marketing
hope.ramos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
106 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

Checked into this hotel well after midnight and Mike (I think) at the front desk couldn't be more helpful. He got us set up quickly and made sure to bring a requested roll away bed up to our room within minutes of check in. The front desk staff and the restaurant staff were always friendly and accommodating. Food quality was good and the rooms very clean and well maintained. This property is located about an hour from Denver International Airport so it is advisable to have transportation plans in place before arriving if you're coming from the airport. Super Shuttle worked well for us...

The rooms are very large (we had a king suite) and it gave us plenty of room for our two children in the living room.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilliesFan097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillVerity, General Manager at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, June 27, 2013
Mike has been with us since we opened. he shows this behavior to all of our guests. I will pass on you comments. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado
1 review
5 of 5 bubbles Reviewed June 25, 2013

Very friendly and accommodating. Rhianna/ reservation/transportation coordinator went out of her way to help us with the shuttle and room reservations. Our wedding guest had only good comments regarding rooms, cleanliness, staff, and the wonderful breakfast. We would highly recommend this hotel for your wedding guest.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillVerity, General Manager at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, June 27, 2013
Sandy,

How thoughtful. We are very proud ti have Rhianna with us. All the staff work very hard to make every stay enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MEXICO, Mexico
1 review
4 of 5 bubbles Reviewed June 24, 2013

Everybody at this hotel seems to enjoy providing an excellent service. If you prefer a quiet rest at night, just try to get a room far away from the elevators. Central rooms are very noisy. Breakfast is excellent for the value, you get every penny back, service is great!!!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jorge A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillVerity, General Manager at Hilton Garden Inn Denver / Highlands Ranch, responded to this review, June 25, 2013
Once again the team has stepped up. We can not say enough ourselves. This says it all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Denver / Highlands Ranch

Property: Hilton Garden Inn Denver / Highlands Ranch
Address: 1050 Plaza Dr, Highlands Ranch, CO 80129-2344
Phone Number:
Location: United States > Colorado > Highlands Ranch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Highlands Ranch
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Denver / Highlands Ranch 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hilton Garden Inn Denver / Highlands Ranch Hotel Highlands Ranch
Hilton Highlands Ranch
Highlands Ranch Hilton

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