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“Outstanding Customer Service”

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Fairfield Inn & Suites Greeley
Ranked #4 of 13 Hotels in Greeley
Certificate of Excellence
Sioux Falls, South Dakota
Level Contributor
5 reviews
3 hotel reviews
“Outstanding Customer Service”
Reviewed August 23, 2013

The front desk staff and managers went above and beyond to compensate me for my room not being properly cleaned upon arrival. They did not make excuses, they owned it when I brought to their attention. I had simply asked for a reduced rate, which Stephanie promptly gave me; the assistant manager the following day compensated me for my entire stay of five nights. I travel for business and will definitely stay on my next trip to Greeley.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MStroh06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Greeley, responded to this review, August 26, 2013
Dear MStroh06,
Thank you for taking the time to comment on your recent stay at the Greeley Fairfield Inn. While we strive to provide exceptional cleanliness and friendliness standards, there are times when we fall short of this goal. I am pleased our staff addressed your concerns immediately.
We look forward to your return visits to Greeley.

Sincerely,
Brian Van Buskirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

177 reviews from our community

Traveler rating
    130
    27
    8
    7
    5
See reviews for
57
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Lakeland, Minnesota
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 5, 2013

We have stayed in Fairfields before and have always been happy with them...this one didn't disappoint! Even booked as a free rewards night we got a very nice room, super beds and the breakfast is as good as it gets for free breakfasts. We didn't have time for the pool but it looked nice too. I like the Fairfield properties because they are updated and modern...no maroon and dark green bedspreads. This one is right across from the Greeley mall and good restaurants are nearby.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Greeley, responded to this review, August 7, 2013
Dear Jill,
Thank you for your wonderful comments regarding your recent stay at the newly renovated Greeley Fairfield Inn.
I am pleased you noticed our new bedding and mattresses as well as our new hot breakfast. We hope to see you back at the Greeley Fairfield Inn soon!

Sincerely,
Brian Van Buskirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 24, 2013

Our stay at the Fairfield Inn in Greeley, Colorado was enjoyable and relaxing. I really like the decor and the friendly feel. The staff all were very pleasant especially the manager. The rooms were very clean and comfortable. Breakfast was better than expected. We will be back.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Btorrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian V, General Manager at Fairfield Inn & Suites Greeley, responded to this review, July 29, 2013
Thank you for your kind comments regarding your recent stay at the Greeley Fairfield Inn.

I am pleased you were able to enjoy our new hot breakfast.

We hope to see you soon at the Greeley Fairfield Inn!

Sincerely,

Brian Van Buskirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 1, 2013

I've stayed in all the hotels in this strip but this hotels staff has been the friendliest. Rooms were clean and coffee in the lobby is what I need. It's near several restaurants as well making evenings getting food for the family much easier.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelingFoolIsMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian V, General Manager at Fairfield Inn & Suites Greeley, responded to this review, July 9, 2013
Thank you for taking the time to comment about your recent stay at the Greeley Fairfield Inn.

I am pleased your entire family enjoyed staying with us and I will be certain to share your kind comments with the entire staff.

We all hope to see you back at the Greeley Fairfield Inn the next time you visit!

Sincerely,

Brian Van Buskirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 26, 2013

Stayed 10 days, pool, hot tub, in room mini fridge, microwave, coffee pot, continental breakfast; the normal stuff. They have a not so normal design everything is painted this yellow and blue color and has a very mod feeling to it. However, Chistina at the front desk makes this place! She is warm and welcoming, I had an issue on my side with my reservation she fixed it and got me into a room. Easily one of the best front desk people I have had the pleasure of interacting with.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian V, General Manager at Fairfield Inn & Suites Greeley, responded to this review, July 2, 2013
Thank you very much for your wonderful review regarding your recent stay at the Greeley Fairfield Inn. I am most pleased you made notice of the "mod" new color scheme. We just completed a $1.7 million renovation in April and much thought went into the color scheme.

I also greatly appreciate your feedback on Christina. I am pleased she was able to assist you with your issue. I will be certain to share your feedback with her. Your comments are truly a boost for our morale!

Thank you again for choosing the Greeley Fairfield Inn and we all hope to see you back soon!

Sincerely,

Brian Van Buskirk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greeley, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 12, 2013

needed to stop and was recommended here the room was fresh and clean
the manager was very helpfull
my wife loved the bed and pillows
breakfast was new with the hot eggs and additional hot items and very good

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank roger b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian V, General Manager at Fairfield Inn & Suites Greeley, responded to this review, June 17, 2013
Thank you for your kind review. I am glad we could accommodate your needs on short notice.

I am thrilled you enjoyed our new mattresses and our revamped breakfast.

We hope to see you again at the Greeley Fairfield Inn the next time you are in the area!

Sincerely,
Brian Van Buskirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canon City, Colorado
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 8, 2013

Stayed here 3 nights while visiting family. The pool and hot tub are great. In room mini fridge and microwave an coffee pot. Yummy breakfast waffle maker oatmeal, burritos an pancakes on a stick to cook. Cereal lots of juice selections. Many food places nearby as well..Staff is pretty nice and minimal noise

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mammasmurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian V, General Manager at Fairfield Inn & Suites Greeley, responded to this review, June 12, 2013
Thank you for taking the time to comment on your recent stay at the Greeley Fairfield Inn.

I am glad you enjoyed our new hot breakfast! I am equally pleased you enjoyed our newly renovated pool and spa area. In fact, we just finished a 100% renovation in April.

We hope to see you back at the Greeley Fairfield Inn Soon!

Sincerely,


Brian Van Buskirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Greeley

Property: Fairfield Inn & Suites Greeley
Address: 2401 W 29th St, Greeley, CO 80631-8524
Phone Number:
Location: United States > Colorado > Greeley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Greeley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Greeley 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Newly Renovated Greeley CO Hotel; Fairfield Inn & Suites by Marriott ... more   less 
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Also Known As:
Fairfield Inn Greeley
Fairfield Greeley
Greeley Fairfield Inn

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