We would definitely go back to Grand Lake but not to Grand Lake Lodge. We have never had such a terrible experience, ever. It was not that the cabins are so small or that you can hear your neighbors' conversations (the linens and bed were very nice), it was the service. When we checked in, the lady argued with us that our name was someone else (it was in the wrong slot) but after that got straightened out, we found our cabin easily. After a fun day on the lake (rented a boat) and driving around (we saw three moose, fox, osprey, etc.) we decided to try the lodge dining. We wanted to sit by the windows and it was a 40 minute wait but we did not mind. We played games and people watched. Our name was called and we were back by the fire and she sat two other people before us so we waited at the hostess station for our turn. She had given out our table to someone else who stated that their last name was the same as ours (thank you to the girl with the colorful straws for hair and the boy with the bright red hair). The hostess, who is older with white/blonde short hair, apologized and said she would get us the next available table. The "hostess" came back 10 minutes later and said she could seat us in the main dining room but it did not have the views that the others did (well, yes we knew that as there was only one table (Miller, party of 6) that occupied the main dining room). So probably 15 minutes later we had a table and the "hostess" said it was the best table in the lodge (really?it was across from a portable busing station) and "H.....", would be right with us. So, for the first five minutes we were entertained by the buslady, wondering if the pack of cigs in her pocket was going to fall on the floor (they did not). At first we thought it was a bit funny that we were not acknowledged (not a head nod, water or "Sorry, I'll be right with you"). In fact, a waitress with dark long curly hair and another waitress, the blonde with her hair in a ponytail, would look at us, but that is as far as any acknowledgement of our existence went. After eighteen minutes (being generous with the time) it was no longer amusing. We got up to leave and then and only then did someone acknowledge us but only to state that she was sorry we had not been waited on (that was truly the first genuine nice thing that we had heard). She said that she was suppose to be our waitress but then she had been pulled to wait on "the front" but she would be happy to help us now (really, thank you and she should be given a raise). We finally had enough and said thank you and left our "best" table. The "hostess", who did not do anything but give our table away and then give us the "best" table in the restaurant (who truly could see that we had not been helped, as she kept looking at us) literally stated, as we passed back by her podium, "Well that was quick". When we said that we had not been waited on, she said sorry. Yes, the Grand Lake Lodge service was more than sorry that evening. You would have thought that possibly the people who said they were us would have been asked to wait or that maybe we would have been offered an appetizer or a drink or even when we had not been waited on, even when we were eventually seated, it would have been taken a bit further. I will say that the cabin was clean but the cigarette butts on the tree stump outside the door could have been picked up. Basically, I feel that no one that we encountered had any pride in working there. We do believe that there is a reason for everything and we were on vacation and it was Saturday night and we went to downtown Grand Lake. We found "Sagebrush" and was promptly waited on and it was a fun atmosphere and did have great food.
- Official Description (provided by the hotel):
- A classic Colorado Summer Mountain Lodge offering a variety of rustic cabins. Grand Lake Lodge is surrounded on three sides by Rocky Mountain National Park, perched on a hill side overlooking Grand Lake Village, Grand Lake, and Shadow Mountain Reservoir. Full service restaurant. The Grand Lake Lodge is open late May to early October yearly. ... more less
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