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“Terrible” 1 of 5 stars
Review of Clarion Inn Grand Junction

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Clarion Inn Grand Junction
Ranked #4 of 29 Hotels in Grand Junction
Certificate of Excellence
Edwards, Colorado
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Terrible”
1 of 5 stars Reviewed October 30, 2013

We got a decent rate on Hotwire so decided to roll the dice. Three stars is absolutely not an accurate rating of this property. It was advertised non-smoking everywhere but the second we walked into the room a wall of smoke hit us. It was as if someone had been chain smoking in the room just before we walked in. We turned on the air to help circulate and that helped a little...I think mostly we just adjusted to it. In the shower someone else's hairs were all over. There was a GIANT bug on the ceiling. Stains on the sheets. Definitely pulled up the mattress to check for BB's. (Nothing found, thank goodness).

DO NOT stay here & DO NOT roll the dice on the 3 star hotwire rate no matter how enticing it is. There are some OK 3 stars in the area but not worth the chance. Ick!

Room Tip: Go somewhere else
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Mtngirl245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 31, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I would love to speak to you about your time with us. The more information I can collect from you the better I can correct the issues you encounter during your stay with us.
Please give me a call 970-254-3132 direct.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
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English first
Montrose, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 29, 2013

I'm a Choice Hotel loyalty member and try to support their hotels whenever possible but this one was disappointing. Old and tired and with some maintenance issues that were inconvenient for even a one-night stay. The secured outside door entry never worked but there was no sign posted to let customers know that it wasn't their room key that was the problem and to try another entry (the property complex is large.) We hiked back to the front desk to have our keys remade – unnecessarily – by the employee who'd directed us to enter via that door! No fridge in the room, musty dated furnishings. The breakfast buffet was average but the bed comfortable. We'll try another hotel when we return to the area.

Room Tip: Try and get a room that doesn't face the interstate as it is noisy.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank VD511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 31, 2013
I first want to apologize that we did not meet or exceed your expectations. A hotel is defined by the quality of service it provides to its guests. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your concerns is genuinely appreciated.

We are always looking for ways to improve our location. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed October 27, 2013

We stayed here on a night when there were a ton of kids also staying, so it was a little loud. I know this is hard for a hotel to keep a lid on, and I do know they were out patrolling to try to keep things quiet. The room was clean and had a door to an pretty inner courtyard in which my own kids went out to kick a soccer ball. Everything seemed to work fine in the room, except for one of our four showers, the drain backed up a bit. There was a large interior room in the center of the hotel with a pool, hot tub, and table tennis, tables for eating, an exercise room, and a buffet for meals. The room smelled a bit like chlorine (owing to the fact that there was a pool in it), and was a bit overrun with kids and their families. The breakfast was quite nice for a buffet, more than just the standard fare for continental breakfasts, and was included in the price of the room. There was tea and coffee and lemon water in the check-in area. We did not check out the lounge. Overall, this was a nice place for families, and a good value. Just try not to stay when there will be a bunch of kids staying there. I guess that goes for anywhere.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank teachcolorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 28, 2013
Thank you for taking the time to share your positive thoughts about our hotel. We appreciate the feedback that we received from you and your family. We hope that you will come see us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moab, Utah
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 19, 2013

I love this hotel and have stayed there sense it was the Holadome back in the day. This place is wonderful if you have kids, indoor and outdoor pools with air hockey and pool tables and all inclosed inside a dome so the weather is always perfect.
only one thing to know that i learned my last stay, a few of the rooms like 20% do not have exhaust fans in the bathroom. Unfortunately by the time i learned this the Damage was already done. :-(( Lucky for me my lovely Girlfriend laughed it off and just made me promise to see a doctor when we got home. The next two days i made use of the the restroom between the lobby and the hotel bar. I hope to be with this women the rest of my life so when i check in next time i will ask for a room with a fan in the restroom.

Room Tip: suites are available if you need a bigger room.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank greg n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 21, 2013
Dear Greg, I would like to thank you for the wonderful review. Your girlfriend sounds like a wonderful women! I hope that you both will visit us again the next time you are in the Grand Junction area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenwood Springs, Colorado
Level Contributor
145 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed October 18, 2013

This looks like an older Holidome, however, it has been kept in decent shape. Rooms are clean, no mold in the showers, goid breakfast, althought they should use dinner plates instead of salad plates. The hotel also used to offer (1) each drink tickets for the bar, but they hsve stopped giving tgem out.
Still in all, a good value and will stay there again.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Darrah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 21, 2013
Dear Darrah, Thank you so much for your feedback. We appreciate receiving a good review from you. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 15, 2013

The room was very spacious, clean and everything worked. The staff were friendly and helpful. Only perfectionists would be critical of the Clarion - at these rates in this economy, to expect perfection is arrogantly unrealistic. We travel your wonderful country 4 - 6 months a year and would be very happy to stay in hotels of this quality and value.
2 small short-comings;
1. Wi-Fi is not secured
2. Breakfast, while tasty, was always unacceptably less than warm - I suspect that is as a result of their seeking to avoid litigation from guests claiming to have been burned.
We stayed for 3 nights, so our experience is more reliable.

Room Tip: Best to stay at the back close to an exit, so parking close to your room is not a problem; privacy a...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank AussiePhil52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 18, 2013
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit will be even more pleasant that the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
233 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
3 of 5 stars Reviewed September 29, 2013

We stayed at the Clarion because we had enough points so that one of our two nights would be a reward night. I made the reservation well in advance and the choice hotels web site assured me they had structured the reservation of one reward night and one paying night so that we wouldn't have to change rooms. When I checked in though, I got the comment "they didn't do a very good job" and the clerk couldn't find a room that had a refrigerator and microwave. So we got a room that had a refrigerator, but no freezer, and no microwave. We were very disappointed in the room as well. The bathroom sink is not in an enclosed room but is out in the open just inside the door to the room. The sink and counter are not wide at all and offer very little room for all your toiletries. The room itself was clearly not a bit better than in any Comfort Inn whereas we thought the Clarion was the flagship hotel of the choice hotels chain. My wife then went back to the front desk and happened to talk to a different clerk. He arranged it so that we got upgraded to a suite that did have a refrigerator (with freezing compartment) and a microwave. We were delighted with that, of course. But then I wondered how one clerk was able to do that but the one standing next to him couldn't. We were still satisfied enough to go through the trouble of changing rooms to get the suite. Another surpise--the "suite" room is EXACTLY the same size, shape and layout of the regular king bed rooms! The ONLY difference was the microwave, the freezer in the fridge, and slightly more modern (but still tacky looking) furniture. The hotel is huge and this was reflected in the breakfast area. They had plenty of food items, well laid out, and had plenty of seating to handle the large crowds (many sports teams and kids were there). But the staff couldn't keep up. When I first went down to breakfast, there was exactly one tiny, lone cupcake in the pastry case. I took a glass of orange juice and it was watery, weak and undrinkable. Fortunately, one of the attendants took a drink of it and agreed with me. The good news is they then did replace the orange juice and the replacement was fully satisfactory. I am a fan of SOS (if you don't know what that means, you won't care or be interested). But the gravy was not reasonably thick and meat filled and tasty as normal. It was thin, almost watery, with no meat or anything in it, and with just a hint of the proper taste. Almost worthless. The fruit went fast, too. The two bananas that remained were clearly left behind because they were still green. They did finally bring out one tray of new pastries. It had only one choice on it, small cupcakes with chocolate chips in them. I never saw any other pastries the entire hour or so we were there. I already knew about the spotty quality of Comfort Inns but now that I know I can't even trust the Clarion, I'm done.

Room Tip: Best tip I can give is to choose a room in another hotel.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank ArtColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 3, 2013
Dear Art,
Thank you so much for your feedback here on TripAdvisor and on the Choice Guest Surrey. I apologize that Choice Reservations and our hotel did not provide you with an exceptional stay at our property. I have followed up with both Guest Service Team Members that participated in your arrival. I have used your situation as a training opportunity to better prepare my staff in the future to use their authority to do what it takes to make our guests happy. Again I apologize and hope that you will consider staying with us on your next visit to Grand Junction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Grand Junction

Property: Clarion Inn Grand Junction
Address: 755 Horizon Dr # I-70, Grand Junction, CO 81506-3935
Phone Number:
Location: United States > Colorado > Grand Junction
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Grand Junction
#11 Family Hotel in Grand Junction
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Clarion Inn Grand Junction 3.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Clarion Inn Grand Junction Hotel Grand Junction
Clarion Grand Junction
Holiday Inn Grand Junction

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