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“Welcoming Environment”

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DoubleTree by Hilton Grand Junction
Ranked #1 of 28 Hotels in Grand Junction
Certificate of Excellence
Grand Junction, United States
1 review
“Welcoming Environment”
Reviewed June 27, 2014

The Grand Junction, CO Doubletree was a treat. The staff was friendly, rooms clean and spacious. The view over the golf course and through to the mountains was a nice change from flat, dry West Texas.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Angie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 28, 2014
Thank you for your comments. Glad you enjoyed the view and the friendly staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,063 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Salt Lake City, Utah
1 review
Reviewed June 26, 2014 via mobile

We stayed one night and booked the deluxe suite. I shall mention we are not hilton honors members, nor was I ever explained what one was or what it entailed.. That being said, I booked the hotel on the doubletree website, and on the website it states for the deluxe suite, breakfast is included (I will include pictures). I booked the room because it was a good price and I liked the idea of getting breakfast as well.. Soo we got there Sunday at 4pm.. Check in is at 3 and our room was not ready. The front desk lady said it would be 1/2 hour and offered to hold our luggage and gave us brochures and apologized. It was annoying and not ideal that we would have to wait, but oh well.. So 1/2 hr later I came back to check in and a new younger guy helped me. He told me the room was not ready, and I told him the last person said it would be by now. So he checked with housekeeping and it was ready. I proceeded to check in and asked him about the breakfast. He said it is not included. I told him it was on the website. He said he wasn't aware of that and it was only for hilton honors members. I pulled up the website and showed him. IT SAID IT RIGHT THERE PLAIN AS DAY. he then said he didn't know why it was on the website. .. Let's pause right here.. After booking the best room possible, having check in an hour and a half after the regular time, and showing him the evidence of the free breakfast on the website he was he was ready to just check me in and not honor the breakfast. I HAD TO ASK. I said "well is there anything we can do about that?" And he then reluctantly gave me a breakfast coupon...
I find that to be horrible customer service. If you are booking the best room, have check in troubles, and provide evidence of something you were promised, I would expect them to give me the free breakfast without hesitation and without me having to ask for it.

Honestly, besides that the hotel was great. But that experience really ruined it for me. Maybe if I was a hilton honors member, I would have been treated better. But that is not how it should be. I'm pretty easy to please, and I don't often leave negative reviews, but I was really put off by that situation.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cassjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 27, 2014
Thank you for your comments. Yes we do have room packages that include breakfast including levels of HHonors. It is not based upon the type room you book but the package. I will follow up with my team on explaining better
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sun city west, United States
1 review
Reviewed June 26, 2014

They treated us like we were the only people at the hotel. We were just talking about going down and buying a water and there was a knock on the door and it was a person asking us if we would like a water. How awesome was that?

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 27, 2014
Thank you! Wowing the guest is what it is all about
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Colorado
2 reviews
Reviewed June 25, 2014

This hotel is located right off of the interstate and is very easy to find. In spite of being adjacent to I-70 it is very quiet. The staff was very accommodating, the rooms were clean, lovely view of the monument and the golf course!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elizabeth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 26, 2014
Thank you very much! Glad you enjoyed everything
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Del Rio, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed June 23, 2014

At $120.00 plus per night, not only should you get a hot meal in the a.m., but you should also have a refrigerator and microwave in the room. Both queen beds felt like stone. There is nothing like an Embassy Suites, but unfortunately there were none on our entire route through Colorado.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 25, 2014
Thank you for your feedback. Yes, our amenities are a little different than Embassy Suites. We do not offer a complimentary breakfast in the morning or have refrigerators/microwaves in all the rooms. They can be requested in advance. Hope to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 23, 2014

I was in the hotel business for 20 years and have travel extensively and stayed at many hotels in the United States and abroad. I am very satisfied and impressed with this hotel. It's very clean and all the staff are very professional and friendly. The room is quiet and comfortable, it's everything I expected.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 163judyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 25, 2014
Thank you for your comments. Hope to see you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 21, 2014 via mobile

The staff was great, room was very comfortable, and exceptionally clean. It was a nice touch that the air was on when I entered my room. I was happy to see nice teas to choose from and decent sized coffee cups. The coffee wasn't bad either. I would stay here again.

Stayed June 2014, traveled solo
Helpful?
Thank Tricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerNilsson, General Manager at DoubleTree by Hilton Grand Junction, responded to this review, June 24, 2014
Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Grand Junction

Property: DoubleTree by Hilton Grand Junction
Address: 743 Horizon Dr, Grand Junction, CO 81506-3906
Phone Number:
Location: United States > Colorado > Grand Junction
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Grand Junction
#2 Family Hotel in Grand Junction
#6 Romantic Hotel in Grand Junction
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Grand Junction 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Come and enjoy the breathtaking views and relaxing atmosphere of Colorado's Wine Country. Set amid a backdrop of lush valleys, beautiful mountains and alpine plateaus, The Doubletree Hotel Grand Junction is the perfect getaway for any traveler. Whether you are a professional business traveler or a family looking for a fun-filled vacation, the DoubleTree Hotel is the place to stay! During any season, guests can enjoy a wide array of outdoor activities, including downhill and cross-country skiing, snowmobiling, mountain biking, horseback riding, hiking, and vineyard tours. Whether it's a Stay 'n' Play Golf Package in the spring and summer months or a Stay 'n' Ski Package in the cool Grand Valley winters, the DoubleTree Hotel has something for everyone. We are centrally located close to Mesa State College, downtown Grand Junction, shopping, restaurants, and about 15 miles from Colorado's wine country and ski resorts. The Doubletree Hotel encompasses a beautifully landscaped 10-acre property that includes lighted tennis courts, a basketball court, sand volleyball, horseshoe pits, and an outdoor children's play area. A fully renovated Precor fitness center is available 24 hours a day. Guests can relax and soak up the sun at our heated seasonal outdoor pool and year-round jacuzzi. Guests can satisfy their hunger with a full breakfast, lunch, and dinner menu offered at the Bistro 743 Restaurant or stay in and experience our exceptional in-room dining. We feature nightly specials in our Lounge 743 where you can relax with friends and watch your favorite sports team on one of our three large flat-screen TV's. Check out the local band scene on Wednesday nights or kick off the weekend with Fiesta Fridays! The DoubleTree Hotel also offers more than 12,000 square feet of banquet meeting space, with up to 14 breakout rooms and a Grand Ballroom of 5,000 square feet. Book your meeting with us today! The Doubletree's 273 guestrooms feature the Sweet Dreams by DoubleTree sleep experience with plush-top mattress, luxurious linens, down comforters, and sweet dreams pillows. Guest room amenities include a 37" Flat Screen TV, Complimentary Wolfgang Puck coffee and tea, Neutrogena bathroom products, and a USA Today delivered every weekday morning. Refrigerators and microwaves are available upon request. Your warm chocolate chip cookie is waiting for you! ... more   less 
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Also Known As:
Doubletree By Hilton Grand Junction Hotel Grand Junction
Doubletree Grand Junction
Grand Junction Doubletree

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