The staff was excellent, Outback should be proud of the server who attended to us. However, there were serious kitchen problems: 1) The Caesar Salad has some shredded cheese, but not a drop of dressing that we could find. The server was very understanding and brought us dressing. 2) A 'medium' prime rib was served bloody red on the top with a paper-thin layer of brown on the bottom-- I'm talking very bloody. It was sent back, and after proper cooking, was brought back by a very understanding and gracious server. 3) I discovered something chewy and foreign in my broccoli, and it appeared to be a srip of two-inch plastic. I showed this to the server. The manager returned, and showed me that the "plastic" strip was actually a strip of decorative bamboo that had been attached to the toothpick that held my burger together. It had come loose and ended up in my broccoli. I would not recommend serving food that is held together by decorative doodads that may end up in a customer's mouth. Other than apologies, nothing else was offered for our disappointing experience at this Outback. If the kitchen staff sends out a bloody piece of meat when the customer orders medium rare, that tells me that someone behind those doors is under-qualified and under-supervised. Truly, kitchen problems will kill any eatery, including well-marketed chains like Outback.
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