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“They did not want our business.”

Sombrero Stables at Snow Mountain Ranch
Ranked #2 of 11 things to do in Granby
Certificate of Excellence
More attraction details
Attraction details
Owner description: Explore the Rockies the Old-Fashioned way! Open Year-Round, Sombrero Stables on the Snow Mountain Ranch-YMCA property offers 1-4 hour horseback rides, wagons rides, and sleigh rides, seasonally permitting. Also available are our wedding carriage (may be rented for anniversaries or other special occasions as well...), a one-horse-open sleigh, and dining facilities for special occasions. What if everyone rode a horse or wagon to your... Rehearsal Dinner? Birthday celebration? Wedding Anniversary? Let us know your ideas! Family and kid friendly, pony rides available for the young buckaroos.
Montgomery County, Pennsylvania
Level Contributor
104 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
“They did not want our business.”
2 of 5 bubbles Reviewed January 4, 2013

My husband and I received a card from Sombrero when they provided horse drawn rides at Granby Ranch in 2011. The card was for a buy one get one free hot cocoa sleigh ride. The card did not have any qualifications as to when it could be redeemed or an expiration date. We made a reservation, however when we got to the counter was told we could not use the card. She gave us a lame excuse that it was under new management...but the card could be used after January 5, 2013. So we were unhappy and left behind what was not even a full sleigh. Seems they lost $28.00 for no good reason. Oh well -we may try again later in January.

Visited December 2012
Helpful?
Thank 1SmileyGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SombreroStablesSMR, Manager at Sombrero Stables at Snow Mountain Ranch, responded to this review, January 24, 2013
Dear COmamma,

Thank you so much for posting here. In the month of December we had run an online promotion which could be purchased before the holidays, but not used until January 5th, 2013. Unfortunately there was a short lived miscommunication with our office personnel that this applied to ANY coupons we had in circulation.

I apologize for the misunderstanding, and hope you will come visit us again. We would love to not only honor your coupon, but give you a complimentary ride for two so that you may save your card for a later date.

Thank you for your feedback, and enjoy the rest of winter!

Sarah Hubbell-Engler
Manager
Sombrero Stables, Snow Mountain Ranch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

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English first
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“great employees and so fun!!”
5 of 5 bubbles Reviewed September 14, 2012

My husband and I loved it. We did the 2 hour ride. We rode into Rocky Mountain National Forest. Guide was nice.

Visited September 2012
Helpful?
Thank Jna91011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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