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“Nicest staff ever”

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Hampton Inn Denver West / Golden
Ranked #4 of 18 Hotels in Golden
Certificate of Excellence
SPRING
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nicest staff ever”
Reviewed December 27, 2013

We were in the unhappy position of having to stay in a hotel over Christmas due to illness of our local host. The hotel staff could not have been nicer or more helpful and their cheerful attentiveness was not diminished by having to work over the holiday. The desk clerk went above and beyond, researching local restaurants open on Christmas Day and even printed a list with menus which she delivered to our room for our perusal. Really exceptional service. Thanks also to Crystal, our chambermaid, for the creative and fun towel art. This hotel is conveniently located near numerous restaurants, shopping, and the Denver Light Rail, yet is very quiet.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxmimiSpring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, January 7, 2014
Dear MaxmimiSpring, the Hampton Inn Golden would like to thank you for taking the time to review our hotel. Sorry to hear about your local host being sick and you having to find a place to stay. It was a pleasure having you during the holidays.

Sincerely,

Paul Urioste
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Indianapolis, Indiana
Level 1 Contributor
3 reviews
Reviewed December 25, 2013

All the usual Hampton amenities were present but motel seemed old. Ventilation in bathroom did not work and would drip water on your back while sitting on toilet. Bed was overly soft--seemed worn out. Location is very good for family excursions into local state parks.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank bradkallmyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, January 7, 2014
Dear TripAdvisor Member, thank you for taking the time to review our hotel. We apologize you had a less than perfect experience during your stay. We hope the next time you’re in the Golden area you choose to give us another opportunity to serve you.

Sincerely,

Paul Urioste
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burr Ridge
1 review
Reviewed December 24, 2013

Stayed here during my recent ski trip, would stay here again without hesitation. The renovated rooms are clean and nice! Highly Recommend anyone who is looking for a hotel in this area consider this one.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, January 7, 2014
Dear Al S, the Hampton Inn Golden would like to thank you for taking the time to review our hotel. The hotel was renovated close to 4 years ago now. We all take great pride in keeping the hotel looking its best. We truly appreciate your recommendation; hope to see you again on your next ski trip to Colorado.

Sincerely,

Paul Urioste
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, United States
1 review
Reviewed December 19, 2013

Good location, comfortable bed and helpful staff. Lilly at the front desk gave me a much-needed phone charger. Nearby, walk-to restaurants not very good options. Television reception is of poor quality.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, December 24, 2013
Dear John H, thank you for taking the time to review our hotel. Please except our apology for the bad Television reception you had during your stay. We hope to see you again in the future.

Sincerely,

Paul Urioste
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 19, 2013

All the staff was helpful and friendly. The room was clean. The bed was hard. The heating/cooling was hard to control. The bathroom was extremely small, we could see where the door had scraped the toilet seat. The tub was out of level and it was hard to stand and water pooled in it . The pool was small and cold. Hot tub was great. Breakfast was great.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, December 24, 2013
Dear TripAdvisor Member, thank you for taking the time to review our hotel. We do apologize you had so many issues during your stay. The Hampton Inn does offer the 100% Guarantee which states if you are not satisfied, we don’t expect you to pay. We hope the next time you in the Golden area you give us another opportunity to service you.

Sincerely,

Paul Urioste
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eagle-vail colorado, United States
1 review
Reviewed December 17, 2013

The hotel is conveniently located when traveling to and from Denver and Eagle-Vail. The young lady that checked us in was very helpful and friendly (Hailey) We asked her about s shopping in the area and she provided valuable information. The TV in our room was defective but was quickly exchanged by one of the maintenance staff . He too, was very friendly, and offered suggestions regarding the area. were vey friendly and helpful. The lady at the bReakfast center was also very cordial and offered any assistance that we might need.Convenient location. When we come that way again we will definitely consider staying there.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Phillip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, December 24, 2013
Dear Phillip D, we would like to thank you for taking the time to review our hotel. It’s great to know Hailey, Allan and Ashley were able to make you feel right at home. We are lucky to have them as a part of our team. Hope to see you again in the near future.

Sincerely,

Paul Urioste
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TABERNASH
Level 6 Contributor
133 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 12, 2013

Overall it was a nice stay. However, the pool and hot tub were WAYTOO COLD to use. :(. Our 6 yr old daughter was really disappointed as were we. That's half the fun of sap taking in a hotel for us. Friendly staff, gave us a late check out on a Sunday. So it was nice to relax a bit before moving on. Yummy breakfast, wide variety of items to choose from. Oatmeal with all the fixings and add in. Along with waffles you could add choc chips, fresh strawberries, blueberries and more. Omelet, sausage patties and hash browns. Even fresh fruit.
Still just bummed about the pool and hot tub.
After spending the day at the Colorado ballet it was still a nice hotel.

Room Tip: We requested the 4th floor. Quiet as a mouse.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mtntopmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGolden, General Manager at Hampton Inn Denver West / Golden, responded to this review, December 17, 2013
Dear Mtntopmama, we apologize for the pool being WAY TOO COLD it is always maintained at 80 degrees and the hot tub is maintained at 102 degrees, air temperature is also maintained at a comfortable 82 degrees. Where we find this to be uncomfortable for some is when the weather outside is well below freezing like we had been for a few weeks in early December. Please let you daughter know we are really sorry she was not able to enjoy the pool. If you’re ever in the Golden area when the weather is warmer we would love to have you back for some swimming. Overall it seems as though you enjoyed your stay with us and we hope to see you again in the near future.

Sincerely,

Paul Urioste
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Denver West / Golden

Property: Hampton Inn Denver West / Golden
Address: 17150 W Colfax Ave, Golden, CO 80401-4841
Phone Number:
Location: United States > Colorado > Golden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Golden
#3 Business Hotel in Golden
#3 Family Hotel in Golden
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Denver West / Golden 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hampton Inn Denver West / Golden Hotel Golden
Hampton Inn Golden
Golden Hampton Inn

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