My husband and I stayed at the Quality Suites March 4-11 2006. We vacationed with friends who like to ski at Aspen but prefer to stay in Glenwood Springs because of the famous Hot Springs Pool and the small-town charm. We booked a 2-person whirlpool suite at the "Internet Rate" of $125.99 + tax for 7 nights.
The check-in process was smooth and efficient. There was only one clerk on duty, and although our wait time was approximately 90 seconds, she apologized for the inconvenience. We were given our keys, directions to the room, and information on breakfast. We admired the fountain in the lobby, glanced in at the heated pool and spa, and proceeded on to Room 104.
I was thrilled to discover that we truly did have a sort of "suite". There was a separate sitting area with a work desk for my husband's lap top, then the large main room with the huge whirlpool tub that really was big enough for two. The bed was also a great surprise; it was a monstrous 4-poster sleigh with a chocolate suede headboard. Very romantic. We also appreciated the fireplace, large tv (positioned to be seen from the bed or the tub), friggie, and microwave.
Someone (not sure if it was the hotel or a promotional group) had left a welcome pack on the bed; it contained a granola bar, apple cider mix, several samples of cough and cold remedies, lotion, Advil, KY Touch Massage, and an assortment of coupons. It was a neat little bonus, and certain items like the cold remedies and Advil were particularly helpful after a long day of skiing.
Breakfast at this hotel was particularly great. They had the standard items like cereal and bagels, but we were happy to find more exclusive fare like Otis Spunkmeyer muffins, do-it-yourself waffles, fruit, and hardboiled eggs. The staff also was very helpful, providing directions on several occasions. Our room was kept very clean and the hi-speed internet access was more reliable than we have had in 4 and 5 star hotels.
Now you may be wondering why, if I have such wonderful things to say, I only gave this hotel 2 out of 5 stars. The answer is simple: The noise problem was ridiculous.
Other posters have commented about the train; I can honestly say that we never heard a train. We did, however, hear screaming babies, barking dogs, pounding feet at all hours of the night, and every word of every conversation in the room next to us, from people passing in the hall, and from those outside our window. I don't know if it was the entire hotel or just our room, but it was horrible. Knowing that the problem was just an absolute lack of soundproofing (and poor planning not to have the rooms set back off the front sidewalk), we didn't feel that much could be done to help us. We did inquire about moving, thinking we could at least get a room on the back side of the hotel and avoid the noise from the sidewalk, but we were told that while they would be happy to move us to a different room, all the spa rooms were completely booked and we weren't willing to give up the tub.
I think it's a shame that the hotel has this problem, as everything else about it was great. But the noise issue and lack of privacy due to the paper-thin walls will keep me from recommending this hotel to anyone else and from staying there again myself.
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- Also Known As:
- Quality Hotel Glenwood Springs
- Quality Inn And Suites
- Quality Inn Glenwood Springs
- Glenwood Springs Quality Inn