Went directly through Caravan Inn's website to book 3 rooms for my family and two other couples for 2 nights. Received the confirmations and took the nearly 4 hour trip, only to arrive and be told the rates for our reservations/confirmations would not be honored. The Manager admitted that the problem was theirs and that their system had had some kind of glitch but that we would have to pay double what we had confirmed for the 3 rooms. Had the printouts of our confirmations with the rate for the entire 2 night stay and yet the Manager maintained that even though our paperwork stated one thing (from their site) that we would be charged double.
Can't imagine how a hotel can remain in business with such terrible customer service. I wouldn't recommend staying here unless you want to pay double when you arrive. Hundreds of hotel stays and this is a clear winner of worst experience ever. Shame on you Caravan Inn!!
- Official Description (provided by the hotel):
- The Caravan Inn is nestled in the beautiful Colorado Rockies providing you with an amazing scenery the moment you step outside of your room. Conveniently located in Glenwood Springs just 1 mile from the world's largest hot springs pool, the natural vapor caves at the Yampah Spa, and the Glenwood Caverns Adventure Park. All accommodations come with a deluxe continental breakfast, in room refrigerators, and complimentary wireless internet access. Cool off in our outdoor pool(seasonal) or relax in the outdoor hot tub after you've experienced some of the many activities offered in Glenwood Springs. When making reservations inquire about our various activity packages. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Orbitz, Expedia, TripOnline SA, Hotwire, Travelocity, Cancelon and getaroom.com so you can book your Caravan Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.