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“Lovely Setting, Comfortable Room, But...” 4 of 5 stars
Review of BEST WESTERN Antlers

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BEST WESTERN Antlers
Ranked #6 of 23 Hotels in Glenwood Springs
Certificate of Excellence
Hot Springs Village, Arkansas
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Lovely Setting, Comfortable Room, But...”
4 of 5 stars Reviewed November 10, 2012

We were driving through the Rockies on a top-down, convertible trip and drove into Glenwood Springs having little idea of what our motel actually would be like. Website photos don't always provide a reliable assessment of a property. However, we were very pleasantly surprised by both this motel's excellent location and its lovely setting. The desk clerk was quite courteous even though she was dealing with a difficult computer system.

We had reserved a spa room with fireplace and were pleased to find the room cozy and comfortable with the largest gas fireplace we've ever seen in a hotel room. The over-sized, mirror-surrounded tub was a welcome site to two weary travelers. For those of you who don't know, driving all day in an open convertible leaves you feeling much like spending all day on an open boat: physically wrung out.

However, there were some irritations which could be easily remedied by management. First, the gas fireplace, while charming and comforting, has only an on/off setting and "on" is "full on" with a huge blaze that must be turned off frequently to keep the room from overheating. This puts a large dent in the room's ambiance. Second, the large tub has no access/safety bars and is quite difficult to get into and out of, especially when all surfaces are wet. There's a slip and fall lawsuit waiting to happen. Lastly, the closest ice machine to our room was a hefty walk all the way around the pool and spa area involving multiple stairways. I'd hate to make that walk in inclement weather. Surely a closer ice machine is not beyond their budget.

Overall, a lovely place needing some attention to details...

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank AbnSarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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702 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Eckert, Colorado
Level Contributor
106 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stopped here on a business trip, at the spur of the moment. The place is decorated well enough, and the room we had was clean. The beds were nice and comfy. This is a nice property and it is arranged nicely, hot tub was ok. The windows have shutters on them as we'll as heavy blackout drape,s which is nice of you get to sleep in. The staff was very nice and helped us with all of our need,s.the breakfast was your standard waffles, and cereal.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank stuart g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edson, Canada
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 4, 2012

We stopped here with our dog on a trip through the area to Aspen and beyond. The room was a pretty pricey at about $130 with the dog fee. The room was fairly dated and could use some upgrading, which is not exactly a rare occurrence. What we found most unappealing was when we went to do our standard bedbug check before bringing anything of ours into the room (everyone should be doing this in my opinion) and got the sheets pulled back to see the mattress, the mattress was covered in little brown stains all around the sides. I mean covered. As in, this wasn't an opps, coffee got spilled incident. We saw no bugs on the bed, but what the heck was on the mattress at one time?? Thinking maybe it was a fluke, we tried the other bed in the room and found the same thing! We were now pretty concerned and when we looked up bedbug stains on the computer the pictures looked an awful lot like what we were looking at. We talked to the woman at the front desk who was extremely apologetic and offered to have us to take a look at another room, which we did. The room appeared a bit newer and more updated at first glance. But after getting the sheets pulled back on this bed, we found giant stains that looked like someone wet the bed in several spots on both the top and bottom of the mattress. We tried the other bed...same issue. I have no idea what is going on with this place and the mattresses, but this was a 2 week trip we took and stayed in ALOT of hotels and this was the first time we encountered this issue. Many hotels now have mattress protectors to protect against bedbugs and stains and general ickyness. Or they have mattresses that look almost brand new. These mattresses were old and dirty. They need to spend a little money to at least get new mattresses at this hotel so people don't feel like they are sleeping on someone elses filth. We went to the front desk again, feeling really icked out at this point and the woman offered to let us out of the room rental and did not charge our card so we could go somewhere else to stay. She was very apologetic over the whole thing. As she was the only employee we really encountered we felt she did an excellent job of trying to fix our issue with another room, but there was nothing more she could really do. But we would not recommend this hotel at this point. It wasn't worth the chance of encountering bedbugs or sleeping on a dirty mattress for us.

Room Tip: Check your mattress first!
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank kristin_rebecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison
Level Contributor
133 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed October 30, 2012

The good ... the room was very large and nicely decorated with wooden bed frames, comfortable mattresses, and high ceilings. Interesting layout of the hotel with several different buildings. One word of caution, if you are on the second floor there is no elevator. Not a problem for us but may be for other travelers. Nice town with lots of dining options and a park with walking/biking paths. The not so good ... breakfast substandard. Tried 2 different cereals both of which were stale. Same with the bread. The hot food options are toast or waffles. The coffee is weak. Some fresh drinking water would have been great. Never once saw a staff member attending to the breakfast area. As far as the room, although it was fine to look at, the cooling system was useless. It ran on and off all night and never cooled the room. This is in October, it was cooler outside than inside. The shower head was "stuck" between two different cycles. The electrical outlets were sparse and very loose. The Internet varied from okay to dismally slow. Probably would not stay here again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Headwindtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 29, 2012

Very comfortable room,clean,beautiful area,well maintained property. The breakfast was good,usual waffles, hot and cold cereal, several breads and pastries, fruit and yogurt. The staff were very friendly and helpful. Excellent value, would definitely go back if we were in the area again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank betty3ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 11, 2012

We just returned from a two-night stay at the BW Antlers and it was a thoroughly enjoyable experience. Three adults and three children - we were worried about having enough space in our room but we stayed in a suite with three queen beds and it was perfect! The room was very clean and they even provided cleaning service. The breakfast was great - the kids really liked making their own waffles. This hotel is close enough to all of the restaurants and we walked to the Adventure Park!

Front desk staff very friendly and helpful - I highly recommend the BW Antlers!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Zeesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad, Colorado
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed October 10, 2012

I have stayed at the Best Western Antlers many times over the years. It's the only place I will stay in Glenwood Springs. The rooms are clean and the beds are comfortable. You can choose from double beds or a two room suite. The front desk associates are knowledgable about all local events. During the summer, the outdoor pool is a great relief from the warm days (and has a great view). In the winter, the hotel is close to all attractions and a short walk to the hot spring pools. Trust me, it's a great deal and you won't be disappointed.

Room Tip: Try to get a room in the Elk's lodge or the front of the Moose for the best view.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CO_sugarbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Antlers

Property: BEST WESTERN Antlers
Address: 171 W 6th St, Glenwood Springs, CO 81601-2911
Phone Number:
Location: United States > Colorado > Glenwood Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Glenwood Springs
#7 Family Hotel in Glenwood Springs
#7 Romantic Hotel in Glenwood Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Antlers 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The Best Western Antlers is situated on five acres at the mouth of the Roaring Fork Valley in Glenwood Springs, Colorado. Located across the street from the Iron Mountain Tramway, the only entrance to the popular Glenwood Caverns Adventure Park, this hotel property is the largest by land size in Glenwood Springs. Spacious 5 building, 2 story hotel is blocks from the world's largest outdoor mineral pool, the Glenwood Hot Springs, and the historic Yampa Spa & Vapor Caves. These century old natural wonders are just a few of the historic attractions that makes this a year round Colorado destination. Our downtown location at the convergence of the world famous Colorado River with the Roaring Fork River surrounds our unique community with world class recreation, hunting, and fishing opportunities. Our central Rocky Mountain location also means we are surrounded by popular resorts like Aspen, Aspen Highlands, Buttermilk, Snowmass, Vail, Beaver Creek and Sunlight Mountain all accessible in less then 1 hour. ... more   less 
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Also Known As:
Best Western Antlers Hotel Glenwood Springs
Best Western Hotel Antlers
Best Western Glenwood Springs
Glenwood Springs Best Western

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