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“Wasn't quite what I expected - but overall OK”

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Hampton Inn Glenwood Springs
Ranked #2 of 24 Hotels in Glenwood Springs
Certificate of Excellence
Reviewed October 25, 2012

I had hoped that the hotel would be a bit more off the road with bit of character to it, in reality it is a functional stop over on the outskirts of town, a short driving distance from Glenwood. We spent 2 nights here, the Glenwood area offered a lot more than we had expected at first glance and the hotel was a very good base for the area.
The room that we were first allocated had too much road noise for me and had a dark aspect. I asked if i could change and Duayne offered an alternative which was fine. The hotel was full and very busy so I was grateful to him for doing this.
We also had problems with contacting the helpline for our bank, again Duayne was helpful as the phone in our room didn't work. It was a good stay but if we come back again I will look for a quieter place further out of town.
On a broader note I just want to comment that in this hotel as in other US chain hotels that we stayed, it is not a good experience to eat off plastic plates with plastic cutlery. The environmental impact is worrying we have too much landfill already. it also takes away a few hours paid work washing and clearing. What does one really save by eating off throw away plates etc?

Room Tip: I found that rooms facing the car park were quieter than those at the rear.
  • Stayed: October 2012, traveled with family
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1  Thank Lisa-Lan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded October 27, 2012

Dear "Lisa-Lan": Thank you so much for taking the time to post your review on TripAdvisor. We understand you had a couple of things come up that were not to your satisfaction, and we apologize for that. We are pleased, however, that Duewayne took care of you. We also value your input on the plates and plasticware. Glenwood Springs does have a lot to offer, so we hope you visit again.

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600 - 606 of 710 reviews

Reviewed October 19, 2012

Friendly staff and a good rate. The room was clean, the bed was comfortable and the room we had was quiet. Typical breakfast. Cable TV reception is awful, so don't bother trying to really watch anything meaningful. If you're just passing through, this is a decent place to stay.

  • Stayed: October 2012, traveled as a couple
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1  Thank Kamdallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded October 27, 2012

Dear "Kamdallas": Thank you for commenting on our staff, they are genuinely friendly. We'd like to apologize for the television problems you had. We hope the next time you "pass through" you choose to stay with us again. Thank you for your review.

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Reviewed October 17, 2012

My wife and I stayed two nights at the Hampton Inn in Glenwood Springs, Colorado, which we considered to be a couple of cuts above the corporate standard. Not only were several members of the Innkeeper’s staff with whom we interacted very cordial and very helpful, our room was larger than the standard, and it was clean and ready when we arrived early and without warning. The breakfast was up to the Hampton norm, but in addition, the fitness center was excellent and included a multiple treadmills, an elliptical machine (each of the exercise machines had an independently-operated television with private audio) free weights, plenty of towels and abundant disinfectant wipes. We were glad we decided to stay two nights and would gladly do so again.

  • Stayed: October 2012, traveled as a couple
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1  Thank GeezersOnTheGo-123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded October 27, 2012

Dear "GeezersOn TheGo": Thank you for your comments on TripAdvisor - we are so glad you extended your stay to two nights. We appreciate the great comments about our staff - we feel our staff all truly care about our guests. And, yes, the equipment in the fitness center is very nice - truly up-to-date. We hope you get to come back soon, and are excited that you would choose to stay with us again!

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Reviewed October 8, 2012

A very pleasant overnight stay for us. The receptionist was particularly good , She was waiting with some freshly baked cookies for us when we returned from our swim in the hotel pool.She was also able to recommend a very nice restaurant within walking distance......Finns.
A very good, consistent ,hotel group. A shame their Hilton Honours points scheme runs off each year as we never seem able to do anything with the points we have earned. If they were cumulative we might get some benefit from the points as we really like these hotels.

  • Stayed: September 2012, traveled as a couple
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1  Thank grahambee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded October 13, 2012

Dear "grahambee": We are all so very happy you enojoyed your overnight stay with us. a greeting with freshly baked cookies is always a big hit! Thank you also for the input about the Hilton Honors points system. We always are open to input in all areas, and this input will be passed on to the appropriate management team for attention. We hope you will stay with us again if you come back to Glenwood Springs!

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Reviewed September 24, 2012

Spend 2 nights at the Hampton Inn, had a nice (but dark) suite with a Jacuzzi.
Room and surroundings were clean and pleasant. Breakfast on par with other Hampton Inns.
Reception was helpful.

Overall quiet and a good starting point for exploring the mountains.

  • Stayed: September 2012, traveled as a couple
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2  Thank Tourist35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded September 26, 2012

Dear "Tourist35": Thank you so much for taking time during your trip to write a review on TripAdvisor! We hope you enjoy the rest of your vacation. Please visit us again if you return to Colorado!

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Reviewed September 17, 2012

We checked into the Hampton late evening on a Thursday. Duwayne was very pleasant and had a nice sense of humor. The rooms were typical Hampton. Nothing special but not horrible. I don't know who picked out the carpet in the lobby and the rooms....but UGLY! yikes.....not for a mountain town for sure.
The workout room was small but all clean and I good working order.
Didn't stay for breakfast but great coffee!

Room Tip: Rooms away from the road would be quieter!
  • Stayed: September 2012, traveled as a couple
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1  Thank Sunny98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded September 19, 2012

Dear "Sunny98": Thank you for your recent review on TripAdvisor. We are glad to hear you enjoyed your welcome from Duewayne. Yes, the carpets are a little bit different for a mountain town. We hope you will stay with us on your next visit to Glenwood Springs when you have a little more time to enjoy the Hotel as well as the town!

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Reviewed September 11, 2012

The service here is excellent. I was able to upgrade to a room with 3 queen beds with no problem when we arrived. The room looked newly remodeled. It wasn't totally cleaned to my standards (something splattered on the wall by the trash can) but not gross either. Duane at the front desk remembered us and what room we were in and even made fresh cookies for us one night upon request! I would definately stay here again.

  • Stayed: September 2012, traveled with friends
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1  Thank dj3331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this reviewResponded September 15, 2012

Dear "dj3331": Thank you so much for taking the time to write your review about our Hotel on TripAdvisor. We apologize for the "splatter" on the wall, but these are the details we like to make sure and pass on to our Housekeeping manager for correction and prevention. It's great to hear your comments about Duewayne, we definitely appreciate him and his guest service. It's really great he was able to upgrade you and your friends. Thank you again, and we hope to see you on your next getaway to Glenwood Springs!

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Additional Information about Hampton Inn Glenwood Springs

Address: 401 W 1st St, Glenwood Springs, CO 81601-2949
Phone Number:
Location: United States > Colorado > Glenwood Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Glenwood Springs
#2 Family Hotel in Glenwood Springs
#4 Romantic Hotel in Glenwood Springs
Price Range: $138 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Glenwood Springs 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hampton Inn Glenwood Springs Hotel Glenwood Springs
Glenwood Springs Hampton Inn

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