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“Great Hampton Inn? Fast Internet” 5 of 5 bubbles
Review of Hampton Inn Glenwood Springs

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Hampton Inn Glenwood Springs
Ranked #3 of 23 Hotels in Glenwood Springs
Certificate of Excellence
Castle Rock, Colorado
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hampton Inn? Fast Internet”
5 of 5 bubbles Reviewed August 19, 2012

This is the only hotel we stay at when we come to Glenwood Springs. For full disclosure I am an elite Hiton Honors member but this hotel consistently delivers above any other Hampton I stay at in the country. Great location with the Hot Springs Pool in walking distance (if you don't mind to walk a little bit), the gondola to the Adventure Park around the corner and good restaurants nearby. The staff has always been great when we have been here ( but then again, our family is pretty low maintenance). When we have come for a special occasion, they make sure there is a special gift bag in the room with a personalized card when we arrive.

The one area I feel they go over and above is the cleanliness of the rooms and facility in general. The housekeeping manager must be very detail oriented because I have stayed in 5 star hotels that could take lessons from this place. Often times I have seen a housekeeper or manager walking around with a towel just making sure that handles, trim, rails, etc. are wiped down. For a traveller that notices these things, it's a big deal. And this is considering how many families and groups stay here.

Breakfast is typical Hampton Inn selections but the staff makes sure everything is stocked and presented well.

Also, the internet is very fast (4Mb based on my IPad) which is a big plus.

Bottom line this is a great hotel to stay at in Glenwood Springs.

Stayed August 2012, traveled with family
Helpful?
Thank MouseEars11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, August 26, 2012
Dear "MouseEars11": First of all, thank you so much for being a Hilton Honors member. We would also all like to thank you for your return to our Hampton Inn in Glenwood Springs, and also for the great comments on TripAdvisor. What a huge compliment to say that we deliver above any other Hampton Inn in the country! It's good to know you like the high-speed internet. We are very proud of our housekeeping staff. We hope to see you again soon.
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624 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed August 7, 2012 via mobile

This is a wonderful Hampton Inn- excellent customer service (we were greeted with fresh out of the over chocolate chip cookies) and very clean rooms. I love that they wash all the sheets and comforters for every customer! We would definately stay here again!

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AustinAggie98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, August 18, 2012
Dear AustinAggie98" We would all like to thank you for your review on TripAdvisor. All of our Guests always love the warm baked cookies! It is definitely good for Guests to know that all of the bedding is always clean and fresh for each new Guest, so thank you also for mentioning that in your review. We're glad you will stay with us again when you come back to Glenwood Springs!
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 5, 2012 via mobile

We booked at another hotel that gave away our reservations. So the Hampton Inn accommodated us. They really made us feel welcomed after our experience.The rooms were modern, clean, comfortable and quiet. We had a great time the staff was friendly and helpful!!
Thank you for a wonderful stay!

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mychelle_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, August 18, 2012
Dear "Mychelle_11": Although your original reservation did not work out at another hotel, we are very happy to hear your stay with us at our Hotel was welcoming and comfortable. Thank you for your great compliments, and we hope you will stay with us again on your return visit to Glenwood Springs.
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Chicago, Illinois
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed July 30, 2012

I stayed at this Hampton Inn & Suites in July for 3 nights while on a motorcycle trip through Colorado. Good hotel, rooms are clean and well managed. All of the systems worked in the room without a problem. It is within walking distance to the Glenwood Springs downtown area where most of the restaurants are located. While we were there, the property was full every day and the breakfast area was over-run with people. The hotel apparently was overwhelmed with the traffic, because by 7 to 7:30am the breakfast offerings were slim. Also, some of the folks staying the hotel must have been first time travelers and did not understand the concept of the breakfast feature of the Hampton properties. Many took extra food from the breakfast bar for their day as they departed, others came down from their rooms with books and the news paper and decided to set up for the morning in the breakfast area. In the morning, occupants of the entire hotel use the breakfast area, and it is designed for you to get breakfast and move on, not spend 2 hours talking and reading. Also, many of the people were fairly inconsiderate of others when they spread out taking up 2 and 3 tables when they could condense themselves into a smaller foot print.

2 of the 3 mornings our small group had to stand or sit on the fireplace harth to eat breakfast while groups of people camped out in the breakfast area of the lobby for extended periods reading books and generally being inconsiderate to the other guests.

The hotel is a good example of a Hampton Inn and well done, but they need to try and inform their guests of the breakfast operation and intent so all can take advantage of the hotel's service.

Room Tip: In the summer season, get down to breakfast early for a seat.
See more room tips
  • Stayed July 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank daskoterzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, August 5, 2012
Dear "daskoterzar": Thank you so much for staying with us while visiting Glenwood Springs. We are really glad you enjoyed our Hotel. We are sorry to hear and apologize that you were not able to sit in the breakfast area to enjoy your breakfast. Thank you for the suggestion for us to inform our Guests of the flow lines of the breakfast area. This would definitely help during the summertime, which is definitely Glenwood Spring's busiest season. We hope you stay with us again on your next visit. Thank you for your input on TripAdvisor!
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Lincoln, NE
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 26, 2012

We were biking through and had reservations. We asked to have reservations made for our return trip and Natalie helped us immensely. There had been no rooms at the time but she followed up and upon cancellations she called us on our cell phone to let us know we could have a room for the upcoming night. What a service!! Natalie is the best!! We love Glenwood Springs and this hotel. Definitely will be staying here again.

Room Tip: You won't be disappointed whichever room you get at this hotel. Very convenient.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gregg Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, July 28, 2012
Dear "Gregg Y": Thank you for sharing your comments on TripAdvisor for others to read. Also, thank you for the great comments about Natalie. We are so glad she was able to get you in so you could enjoy our Hotel and Glenwood Springs. The next time you visit Glenwood, please do choose to stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, Connecticut, United States
1 review
5 of 5 bubbles Reviewed July 17, 2012

The service here was EXCELLENT. All the staff were so nice and polite and I even lost my phone over night and one of the cleaning room persons ( sorry can't think of the name ) was so nice and gave it to the front desk and in the morning, I looked around and was giving the phone back. That would never happen in a hotel around here. They have a great indoor pool and hot tub. Excellent food for breakfast, with a HUGE verity of different types of food for everyone's enjoyment to start off the day. Rooms were clean, excellent service , and perfect spot since the adventure park life is right behind it and the hot springs pool is around the corner. A++ Hotel

Room Tip: rooms on the first floor have all the action where the pool/hot tub are and the breakfest area is, I...
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  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, July 22, 2012
Dear "Michael L": Thank you for your review. Losing a cell phone is a really big deal, and we're glad you were able to get it back. It's so nice that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Glenwood Springs!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level Contributor
105 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed July 16, 2012

It's a standard Hampton Inn well located for the area attractions and the room was clean and comfortable. It was very busy and full of nosiy kids so avoid school breaks if that bothers you. Being so busy it really showed that the public areas, breakfast area and guest laundry are too small for the size of hotel. Unfortunately whilst I paid in advance via Expedia the hotel have charged my credit card for the room too. An email over two weeks ago said the problem would be resolved within 3 days but I'm still waiting for my money back and they have ignored further emails. So if you're OK with that kind of lousy customer service you might want to stay here.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank sjanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamglenwoodgm, Guest Relations Manager at Hampton Inn Glenwood Springs, responded to this review, July 22, 2012
Dear "Sjanes": We appreciate your comments about your stay with us at the Hampton Inn. We apologize for the confusion with the charge on your credit card as well as the time lapse in taking care of it. This will be addressed in our appropriate department so that it will be avoided in the future. You are right, summer break is a very busy time in Glenwood Springs and at our Hotel, so it can be a little disrupting to those who are wanting a more quiet vacation. We are glad you appreciated the location of our Hotel as well as your room. We are fortunate all of our Staff is friendly and happy. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Glenwood Springs

Property: Hampton Inn Glenwood Springs
Address: 401 West First Street, Glenwood Springs, CO 81601
Phone Number:
Location: United States > Colorado > Glenwood Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Glenwood Springs
#2 Family Hotel in Glenwood Springs
#4 Romantic Hotel in Glenwood Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Glenwood Springs 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hampton Inn Glenwood Springs Hotel Glenwood Springs
Glenwood Springs Hampton Inn

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