Months ago I spoke with a very friendly person over the phone as we had to book in somewhere as the place our event was going was full. The website looked good and we booked a large family cabin. It was a bit pricey, but it's Colorado on Labor Day, so we figured oh well. When we arrived, we noticed that all of the campsites and cabins were very close together, but our larger cabin (it was a new doublewide basically) had a little more breathing room. Would not have wanted to camp there as there was a train that came by probably 6-8 times a day and blew it's horn (and in the night). Check in person was not familiar with customer service and gave me a list of rules like I was a 14 year old. asked if the list of rules was in the cabin, they said no. Asked for a copy so I could be sure to follow-no. Fines for lost keys, late check, were in the $100+!! Didn't set a stellar mood. The place itself was nice enough. Had most of what you needed (full kitchen, bathrooms, lovely view) just when looking at the bottom line and how rudely the check in folks were (my husband tried to make a copy of a map and then said they were too busy) I felt like I was really getting ripped off.
On a GOOD note, the little bar/restaurant was kind of cool to have. Debbie the bartender and Kevin, who I think managed the whole area (pity he's not at the front desk) were absolutely friendly, helpful, and made up for some of the negative. Not sure if I would go back though. I think I would opt for something in Glenwood Springs proper so one could walk to things, etc. And maybe they'd be happy to have me there. Guys, work on that service, seriously.
- Official Description (provided by the hotel):
- Welcome to Glenwood Canyon Resort in majestic Glenwood Canyon, Colorado. Offering cozy accommodations, including Canyon Club Suites, Family Cabins, Deluxe Resort Cabins, RV sites, Camper Cabins, and riverfront tent sites, Glenwood Canyon Resort has ALL of your resting and relaxing needs met. Not to mention, while you stay here with us on the mighty Colorado River, enjoy some of our other amenities offered by the Colorado Adventure Center, such as whitewater rafting trips, zipline tours, high ropes challenge course, climbing walls, self-guided and guided biking tours. After a full day of activities, come on down to our very own on-site bar and grill and enjoy some delicious food and luscious libations on the deck of the No Name Bar and Grill. We look forward to your company and serving you and your family. ... more less
- Also Known As:
- Glenwood Canyon Hotel Glenwood Springs