First sign of trouble for this place was trying to make reservations. It took several phone calls to even place a reservation. Most of the time we were answered by people who "weren't authorized" to book the kind of accommodation that we wanted (resort cabin). We were never called back as promised by someone who could help. We had to keep calling until we could find someone to help us. Then when our confirmation email came, the dates were quoted incorrectly, as was the amount due. It took a few more emails and phone calls to straighten all that out. It was noted that we had to pay 1 night's stay ($269 posted on web-site, but total included a “resort” fee and totaled $309) immediately to confirm our reservation. Then 30 days prior to our stay we had to pay the full amount, and there would be no cancellation or refund. Really customer-unfriendly policy, but we were meeting friends there, so we just accepted it. It just didn't give us a warm fuzzy feeling, you know?
Our cabin was fine, but I’m going to be pretty harsh on it, because of the price, including the “resort” fee (which is NOT disclosed on the web-site) the cabin was more than $300 per night. The quality was like a trailer home, but it was cozy. We were in unit 101, right next to the office and the playground. Location was great. We only had neighbors on one side, and the train noises were not a problem in this unit. The unit had its own porch that had a patio table and was a great place for us to store our mountain bikes. The front room had a wood burning stove, couch and easy chair, a small table, and an open kitchen. Down the hall was the bathroom and steps to the loft. The bedroom was at the end of the cabin. The kitchen amenities were fine. The bathroom was suitable all except the shower, which produced a fine mist or stinging pelting drops, and was mounted too low, even for me, and I’m only 5’7”. The back bedroom had one queen bed, and the upstairs loft had two twin mattresses on the floor. There were blinds on all the windows, but they were so cheap that they were messed up and bent, not easy to operate and took a lot of arranging to produce coverage and privacy. We were right next to the office which was the source of the wifi internet, yet we couldn’t get the internet to work often, and when it did, it was slow. 3G was faster. When we asked the office about it, they said their equipment was old. If we had been paying $100 a night, I would have thought the place was great. But for more than $300 a night, I expect a little luxury, great shower, working internet, and someone to clean the place. There was no house keeping service, and even the first day that we arrived, my feet were black with floor grime just from walking around inside the cabin.
Our friends stayed in full RV hook-up. Picnic tables are provided, but no fire pits. If you want sewer hook-up, bring along an extension-hose, because the sewer connection point is at the front of the space.
Other reviews were spot on about the office staff. I felt that many in the office treated the guests with contempt. We walked in to check out, one staff member was on the phone, and other staff members were standing back and not addressing or acknowledging that we were there. If it were my guest services offices, I would instruct every employee to greet the guests in the lobby and let them know that someone would be with them shortly. I would not just look them and then promptly ignore them. Also, our friends asked if they could use the office printers to print out concert tickets. My friends even offered to pay them to print out the tickets. The answer was “no, our printers cannot be used by guests.” Seriously, my friends would have paid more than the cost of the paper and ink it took to print two pieces of paper for the convenience of not having to drive to town. But no, no customer service here. “Go to town, and get it done.” In contrast another hotel I stayed at during this trip gave me the stamps for free when I asked them if they could put a couple of post-cards in the mail for me. This other hotel put the stamps on and said “no charge,” but I paid them anyway. That is above and beyond, but that goes to show what generous customer service can be.
Choose for yourself whether to go there or not. We did. We knew the price, and it was our choice to go there. I just don’t think it was worth it, and if we hadn’t been meeting friends, we wouldn’t have made the choice to stay here.
- Official Description (provided by the hotel):
- Welcome to Glenwood Canyon Resort in majestic Glenwood Canyon, Colorado. Offering cozy accommodations, including Canyon Club Suites, Family Cabins, Deluxe Resort Cabins, RV sites, Camper Cabins, and riverfront tent sites, Glenwood Canyon Resort has ALL of your resting and relaxing needs met. Not to mention, while you stay here with us on the mighty Colorado River, enjoy some of our other amenities offered by the Colorado Adventure Center, such as whitewater rafting trips, zipline tours, high ropes challenge course, climbing walls, self-guided and guided biking tours. After a full day of activities, come on down to our very own on-site bar and grill and enjoy some delicious food and luscious libations on the deck of the No Name Bar and Grill. We look forward to your company and serving you and your family. ... more less
- Also Known As:
- Glenwood Canyon Hotel Glenwood Springs