When you first walk up to this hotel, it's massive and beautiful. The lobby is well decorated in antique, era appropriate furnishings and beautiful photographs. The front desk clerk was friendly and the check-in process was fast and efficient.
I chose this hotel because of its reviews, but I am starting to understand that the reviews are more to do with Glenwood Springs (a really neat town) and not on the hotel experience alone. This is why I think that this hotel falls short in so many areas. It is historic, and it's in a perfect location (across the street from the hot springs) so the need for superior customer service and amenities can be ignored without hurting business.
We stayed in a fairly basic room - the same sort of room I would choose in any hotel; single king sized bed. Our room was missing a phone; I don't know if there is even supposed to be a phone. I would assume there should be one so that a person could order the hotel’s ridiculously overpriced room service, complete with delivery charges, but we had no phone. There was no alarm clock, unless you are prepared to pull out your phone to check the time every five minutes to make your dinner reservation on time, make sure your cable box is on the time setting so that you actually know what time it is. There is no coffee maker, forcing guests to go downstairs to an overpriced coffee shop for their morning coffee. Fortunately there is a convenience store a block away.
The day after check in, our room key stopped working. The front desk told us to be more careful about placing the room key near a cell phone. Thank you, this is my very first card with a magnetic strip, I will try to be more careful <eye roll>. As it turns out, upon check out the front desk clerk told us that the door in our room didn’t work quite right and you have to pull and wiggle the handle sometimes!
The mattresses are covered in something that feels like a really thick plastic, it's noisy when you move around, but the worst part is; zero body heat can escape while you're sleeping and it feels like you're cooking from the underside. I got the worst sleep I've had in a long time over the three nights we were there.
Cable is provided through Comcast, however, there is no way to rent a movie. OnDemand is disabled, including the free OnDemand movie options. So, either bring your tablet or computer, in case you don't like what's on tv, because there is no dvd player either. Wifi is also provided, but the signal strength was very weak at the end of the hotel wing, making it nearly pointless.
The first of our three mornings, we chose to eat breakfast at the hotel restaurant. We waited awkwardly at the hostess stand while staff came up to grab things, yet no one greeted us. After about 10 minutes we were finally seated in the nearly empty dining room. There seemed to be some confusion with staff, we sat and listened to the servers audibly contemplate among themselves regarding who would help us. Even after that was determined, we had multiple servers asking the same questions, like there was just no communication between them at all. Much of the meal felt as though we were translating for them. The meal itself was fine, not bad, and not great. As I was eating, I watched a server clearing a table that previously sat two guests, though the table had the capacity for four guests. The server clearing the table didn't remove the glassware, linens and place settings which were assumed to have been unused . He merely re-arranged the unused items and brushed off crumbs. I'm not a picky person when it comes to restaurants, but when I realize that I am sitting at a table that hasn't been properly cleaned between guests, I get a bit queasy.
The hotel is very noisy, which is to be expected in an older building. Windows crack open above the doors into the hallway and the doors don't seal, so do expect to hear all of your neighboring guests at all times as well as their children bright and early in the morning. Additionally there is a beautiful piano in the echoing lobby frequently sat at by children hammering out random notes and the sound travels throughout the hotel.
On a more positive note, the bartenders in the lounge were truly wonderful, friendly and attentive. It was the one thing in the hotel that we went back to a second time. Their service made the seven dollar glasses of chardonnay taste just a little bit better.
We will not return to this hotel again, I realize that the hotel is historic. I would’ve rather stayed at a hotel with standard amenities and better service and just toured the facility if a history lesson was all I was looking for.
- Official Description (provided by the hotel):
- This Victorian-style resort was frequented by former President Teddy Roosevelt. ... more less
- Reservation Options:
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- Also Known As:
- Colorado Glenwood Springs
- Colorado Hotel Glenwood Springs
- Colorado Resort Glenwood Springs