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“Outstanding” 5 of 5 bubbles
Review of Residence Inn Denver Cherry Creek

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Residence Inn Denver Cherry Creek
Ranked #3 of 6 Hotels in Glendale
Certificate of Excellence
Las Vegas, Nv
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Outstanding”
5 of 5 bubbles Reviewed April 14, 2013

This property is modern with good old-fashioned hospitality. Damion and David were welcoming, on the ball, and they ensured our pleasant stay. Although we observed some families with young children, this hotel would cater well to business travelers, or people with tech devices. There are several USB ports & power outlets in the room (desk, bedsides, dedicated shelf), and in the lobby as well. The decor and finishings are simple and elegant. Our 4/F room faces the parking lot. This kept the typical city noise level at minimum. The bed is very comfortable. The flat panel TV is probably 42", and has hi-def channels with an easy to use remote control. The kitchen is very clean and has all that we needed. The bathroom has an extra- large shower with modern fixtures. Also spotless. The towels are clean and plush. The shampoo, soap, lotion are standard. Housekeeping thoughtfully left a bagful of towels, etc. by our door since we didn't have them come in to clean. Nice touch! Breakfast is also standard. This may be the only area that could use some fine-tuning, but the faults were minor, e.g., layout could be improved for better flow of traffic, coffee supply, and replenishing food items. The hotel is very close to a Super Target, King Soopers grocery, and the Cherry Creek Mall. This is the place to stay when visiting Denver.

Room Tip: Fourth floor facing the parking lot may be the most quiet.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LVagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLeadership, Front Office Manager at Residence Inn Denver Cherry Creek, responded to this review, May 10, 2013
LVagabond,

What an outstanding review! Thank you so much for taking the time to share your experience. Also, thank you for your suggestions on improving our Breakfast. We're going to continue to strive in making it as efficient as possible for our guests in the future. If you're ever back in Denver, don't be a stranger. We'd be honored to have you stay with us again!

Sincerely,

David Schiltz
Front Office Manager
(303)758-6200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
    124
    63
    10
    10
    4
See reviews for
91
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Bozeman, Montana
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

My daughters and I stayed here last week. This hotel is so new, one of the girls was the first to use the pullout couch (which is kind of a 3/4 size bed, by the way, not really even a double)! It seemed to us that pretty much all the kinks have been worked out. Rooms were quiet, breakfast superb, everything you could possibly desire. Like another reviewer, we also were not told there was underground parking... it wasn't snowing, but it would have been nice to know we had that option. Gym and pool great. This property was well located for our shopping excursion to the Cherry Creek mall, and the area right around it is being developed, so there will be (or may already be) a dining option or two adjacent We are Residence Inn fans, so like the concept of home away from home, with great business ammentities... a computer and printer right off the lobby to use free of charge, etc.. Excellent service, friendly staff.

Room Tip: Avoid room 217! Love this place but a few rooms have an up close and personal view of the rooftop fa...
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 406family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLeadership, Front Office Manager at Residence Inn Denver Cherry Creek, responded to this review, May 10, 2013
406family,

Thank you for your wonderful comments. We appreciate the feedback greatly, as it only helps us become better in the future. I apologize that we failed to mention the underground parking garage upon your arrival. It is a wonderful amenity we have, and it should be referenced to all guests so that it may be fully utilized.

The development with City Set is only getting bigger. We have four more restaurants scheduled to open in June, allowing even more dining options within walking distance.

Thanks again for being such a fan of ours. We're a fan of you too! Please come back and see us next time you're in Denver, It'd be a pleasure to have you and your family again.

Sincerely,

David Schiltz
Front Office Manager
(303)758-6200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

Stayed for 5 nights in April 2013--hotel just opened 6 weeks ago. Great location to Cherry Creek shopping and University of Denver. Stayed in studio suite with 2 queens and pullout sofa with plenty of room. Good managers receptions Tues/Wed/Thurs nights with wine and beer included. Breakfast in morning was adequate with a few hot choices. Great location with World of Beer bar that has over 500 beers to choose from across the parking lot and Mediterranean and Mexican and Panera Bread within walking distance. Also 5 minute walk to Target which sells liquor/wine/beer. Loved the outdoor firepit in the evenings for sitting by. Workout room and laundry very accessible. Nice hot tub and pool were enjoyed by all. Outside parking as well as basement parking which was very well lit and direct hotel access. A couple of housekeeping requests and 1 maintenance issue were addressed immediately by staff. Would definitely come back !

Room Tip: Not a high traffic area for road noisewith no major highways near hotle so all rooms quiet.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellingLaxMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLeadership, Front Office Manager at Residence Inn Denver Cherry Creek, responded to this review, May 10, 2013
TravellingLaxMom,

I'd like to extend our appreciation for your delightful review. Thank you for taking the time to share your satisfaction with our Hotel. City Set is indeed a great location, and it's only getting better. Four more restaurants are scheduled to open in June (including: Jax, Cuba Cuba, and Udi's). We'd love to have you back to see all of the new improvements in the area.

Thanks again,

David Schiltz
Front Office Manager
(303)758-6200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northridge
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 29, 2013

Our stay at the Residence Inn Denver Cherry Creek was not the best. Being Marriott Elite members, we stay at Marriott hotels quite often, and this was the only hotel we were extremely disappointed with. Maybe it is good for business travelers, but not for families with children.

We requested a crib in our reservation. When we arrived to our room, there was no crib in the room. When they finally brought a play yard, it was broken at the bottom and had several stains on the mattress. They also forgot to bring a mattress sheet for the play yard.

Secondly, we were surprised that the shower had no door, but just one half glass panel. So one side was completely open, and when you used the shower, the water squirted all over the floor, even with the shower head pushed all the way down. Ventilation in the bathroom was not good either. The bathroom fogged up even with the ventilation fan on. Not the best design.

The next huge annoyance was when we checked in they never mentioned the underground parking. With the winter snow storm coming in, you think they would have mentioned something. We figured it out on our own. But even more surprising, was the second day of the snow storm, in which the high was 15 degrees out, they closed down all the elevators and stairs to the parking garage for maintenance. Plus as an added bonus, they didn’t shovel any of their sidewalks. We didn’t feel safe trying to carry a baby and hold the hand of a young child while walking on ice and thick snow.

During our five-day stay, maid service only came four times. One day they just decided to never come. We saw them in the hallway at noon and asked them when they where going to come by and they said in 15 min. Well, they never came.

The next day, we had maintenance come in saying that some people were complaining that the hot water wasn’t working, and they needed to look at the pipes in our room, so we let them in. Later that afternoon, they must have come back when we were gone, because when we arrived back at our hotel room, the dead bolt was pushed out and the door was propped open. No one was in the room when we arrived and no one ever came back. That was extremely annoying that they were that careless to leave our door open. Very aggravating!

The only redeeming attribute to this hotel was the free breakfast. The people were friendly and the food was good. However, the high chairs were never clean. They were obviously not catering to families.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Sabrina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLeadership, Front Office Manager at Residence Inn Denver Cherry Creek, responded to this review, May 10, 2013
Sabrina,

My name is David Schiltz, I’m the Front Office Manager at the Residence Inn Denver-Cherry Creek. I’d like to extend a formal apology for the experience you had at our property. A thank you is also in order, as this feedback has certainly helped us re-shape some of our in-house operations and training. Since your stay with us we’ve made some changes that I hope would better satisfy you in the future.

All of our cribs are now brand new, as are their mattress sheets. Recently we’ve also obtained coloring books for children to use while dining for breakfast and/or the social hour. New training has been implemented with the Housekeeping and Kitchen staff ensuring a continued effort in keeping the hotel in tip-top condition.

During the snow storm we did have difficulties in keeping the pathways clear of snow. I understand how that could make you feel. Being a brand-new property of City Set, our landscaping and snow removal had yet to be contracted out to a specific company at that time. We have since found a landscaping company, and are expecting the exterior to be completed within a few weeks.

We’d love another opportunity to show you our development both inside and outside the Hotel. Feel free to contact me if you’d like to receive a special discount in the future at our property. I hope you’ll allow us the chance to provide you a much better experience.

Sincerely,

David G. Schiltz
Front Office Manager
(303)758-6200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Humble, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

Our stay at the Residence Inn Denver Cherry Creek was one of the best I've ever had. Staff was very friendly, helpful and attentive. The property was immaculate; the room was perfect; and the hot breakfast was wonderful! Great job! I will definitely recommend this property to family and friends!!!

Room Tip: Our 2nd floor room on the north side had a great view of the fire pit area!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLeadership, Front Office Manager at Residence Inn Denver Cherry Creek, responded to this review, May 10, 2013
Kay,

It was wonderful reading how much you admired our new Hotel. It’s only gotten better since your departure. We’re expecting the rest of our landscaping to be finished shorty, creating lovelier views around the entire property. Please call us next time you’re in the Mile High City again, we’d love to provide you another fabulous experience.

Sincerely,

David Schiltz
Front Office Manager
(303)758-6200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

I had a wonderful stay at this hotel. The complimentary driver James did a phenomenal job and express exceptional customer service. The staff were very professional and always available to help. Great job!

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Troy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLeadership, Front Office Manager at Residence Inn Denver Cherry Creek, responded to this review, May 10, 2013
Troy,

I'm so glad to hear that you enjoyed your stay with us. We look forward in having the oppurutnity to serve you again. Don't hesitate in giving us a call next time you're in Denver. It’d be a pleasure to have you back.

Sincerely,

David Schiltz
Front Office Manager
(303)758-6200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Denver Cherry Creek

Property: Residence Inn Denver Cherry Creek
Address: 670 S Colorado Blvd, Glendale, CO 80246-1503
Phone Number:
Location: United States > Colorado > Glendale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Glendale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Denver Cherry Creek 3*
Number of rooms: 135
Official Description (provided by the hotel):
This 135 suite Residence Inn by Marriott Denver/Cherry Creek is located on the corner of Colorado Boulevard and Cherry Creek South Drive, in the heart of the Denver metropolitan area and adjacent to Cherry Creek shopping district. The Cherry Creek district consists of Cherry Creek Mall and Cherry Creek North, both known for their unique shopping, restaurants, financial businesses and high-end residences. ... more   less 
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