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“Great service”

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Holiday Inn Hotel Summit County
Ranked #10 of 21 Hotels in Frisco
GreenLeadersGold level
Evergreen, Colorado, United States
2 reviews
“Great service”
Reviewed September 24, 2012

I was at the Holiday Inn in Frisco,CO for a meeting and came in the night before. Kyle at the front desk was expecting me and asked if I wanted to see the meeting room that night. I did and the room was set up fine except for a few minor changes. They were taken care of by the meeting time the next morning. Kyle's customer service skills are excellent. KD is the marketing director and she made sure all of our meeting needs were managed. Lunch was provided on time and was very good. The accommodations were very good as well. The bed was quite comfortable with a down comforter that made the bed very inviting.

  • Stayed September 2012, traveled on business
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Helpful?
Thank Wendy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kd0089, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, October 1, 2012
Dear Wendy,

Thank you for your review of the hotel! We really enjoyed reading everything you had to say, especially about customer service. We look forward to the next time your company holds a meeting here!
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
indianapolis
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 17, 2012

We stayed here for one night in early September. The hotel is in a good location - just off the interstate and within a close drive of a grocery store and the "main street" area. Our room was very clean and included a microwave and refrigerator. Free Wi-fi was also included. This hotel is similar to a Fairfield Inn or Hampton Inn - would be nice if they offered free breakfast as those hotels do - they are in the same range of hotel type. Because our room had the fridge - we were able to get food at the Safeway and eat breakfast in the room.

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank ILnative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, September 18, 2012
Thank you for your review of the Holiday Inn Summit County. We are pleased to hear your positive remarks regarding your stay, especially those classifying us in the hotel range type. As part of the Holiday Inn company, these hotels offer the same sports bar at many of the locations, called the "Sporting News Grill." Requirements for this restaurant are that it is a full-service restaurant offering breakfast and dinner. We do offer a rate on our website that includes breakfast in the price, making that morning meal easier for people if they so wish.

Thank you again and we look foward to your next visit!

-Marketing Manger
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Oklahoma City, Oklahoma
1 review
Reviewed September 11, 2012

We visited the Frisco area to get away for some sight seeing and biking in the mountains, and our stay at Holiday Inn was great in every way. Nick greeted us at the front desk and was very friendly, polite and professional. He had everything ready for us, and quickly checked us in and answered all of our questions about hotel amenities. He was very helpful in recommending local restaurants and attractions. Our room was clean and comfortable, nice linens and comfy mattress. Every hotel staff person we encountered in the halls and other areas of the hotel were all very friendly. We felt very comfortable and welcome there and will definitely return.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank SKR729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, September 18, 2012
Nick was so excited to read this review and its great to know his enthusiasm about the hotel is a representation of what customer service is about! Thank you so much for all of your kind comments and we look forward to your next stay!

-Marketing Manager
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Lincoln, Nebraska
1 review
Reviewed September 10, 2012

I worked with the staff to host a weekend trip for over 100 people from my company. This was the 7th year we have hosted the trip but the first time staying here. Everyone loved it and said it was the best trip ever. The staff was extremely accommodating, the rooms were clean and updated, and the food was outstanding. I will be staying here in the future for both personal trips and for future company trips.

  • Stayed July 2012, traveled on business
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Helpful?
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, September 18, 2012
Greg,

We were so thrilled to have your group here this summer and to then see you again for your personal trip. We hope you did find some great hiking spots for next year's company trip and we look forward to working with you again!

-Marketing Manger
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Denver, Colorado
1 review
Reviewed September 8, 2012

Room, service and happy hour great. Breakfast on expensive side. Think "free coffee" factored into prices! Our 1st night was a fund raiser for the NRO. Location of room poor. We looked out on closed off area full of cigarette butts which was cleaned up our second day there. People started getting ice from the machine at 4:30 AM both mornings. People went in and out side door our 2nd night making it feel like they were coming through our wall. Since this was a perk for a fund raiser, think location should matter. Thanks for your attention to these comments. sue Bicknell room 270

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sue b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, September 18, 2012
Sue,

We appreciate your business with us, as I know you were able to stay one night with us via gift certificate and chose to also stay with us another night. I completely understand your comments regarding minor noise at the hotel, as part of being in an environment with 216 rooms is something we take into consideration here. During your next stay, we will make sure your room is in the middle of the hallway so you do not experienced the side door. Thank you again for bringing your concerns to our attention while you were here so we had the ability to make it right for you.

Thank you,

-Marketing Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont, United States
1 review
Reviewed September 8, 2012

I was really blown away by the customer service while I was staying at this holiday inn. My car broke down while I was on my way out to Ca and the management as well as the staff made my issue as strees free as they could. The owner/ Gm even gave me a ride in his personal vehicle to the garage where my car was. I would say I have never been at a more personable Holiday Inn let alone any hotel. Thank you so much to the staff especially the two front desk clerks Kyle and Scott helping me. They can expect my buisness again whenever I am in the area. Thanks again.

  • Stayed September 2012, traveled solo
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Helpful?
Thank DaryllP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, September 18, 2012
Daryl,

We enjoyed reading the recap of your stay at the Holiday Inn Summit County! We are thrilled you had such a great time (apart from the car set-back) and are excited to know you will stay with us the next time you return. We look forward to that and hope you had a safe trip.

Thank you,

-Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
7 reviews
Reviewed September 8, 2012

The updated room was nice, but a little cramped. There was a space for a microwave and refridgerator but those cost more! The pool and hot tub was very busy, many kids, if your thinking quiet hot tub and relaxing, may not happen. Could be because the stay was on a saturday night. The TV was and updated samsung flat screen which was very nice. The pillows and bed were very comfortable. Great bed and pillows! There is no continental breakfast, there is a resteraunt connected to the hotel with free coffe for hotel customers.

  • Stayed September 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Marc W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, Public Relations Manager at Holiday Inn Hotel Summit County, responded to this review, September 18, 2012
Thank you for your response regarding your stay at the holiday inn summit county. We appreciate your input about the refrigerators and microwaves and we no longer charge extra for rooms with them. We will actually be accomodating every room with those ammenities by December 1, 2012 instead of 75% of rooms. We look forward to your next stay!

-Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel Summit County

Property: Holiday Inn Hotel Summit County
Address: 1129 N Summit Blvd., PO Box 4310, Frisco, CO 80443
Phone Number:
Location: United States > Colorado > Frisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 21 Hotels in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel Summit County 3*
Number of rooms: 216
Official Description (provided by the hotel):
The Hotel Summit County is the ideal location, placed amidst the Rocky Mountains and bordering Lake Dillon and conveniently accessible from I-70 and only 80 miles west of Denver (DEN). Holiday Inn Summit County recreational amenities include an indoor pool, sauna and Jacuzzi spa, as well as professional wired internet business center and game room for the fun-side of you. The hotel also features a restaurant and a bar/lounge called the Sporting News Grill, complete with 16 flat screen HDTV's and 14 beers on draft. In addition to brand new beds and coffee/tea makers, guestrooms feature granite counter tops, flat screen HDTV's and office desks . Whether traveling for business or leisure, the Hotel Summit County offers you a home away from home in Frisco. It is our goal to match your loyalty with excellent service from our end. Make your reservations with us today and experience our own special brand of Rocky Mountain hospitality when you arrive. ... more   less 
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Also Known As:
Holiday Inn Summit County
Holiday Inn Frisco
Summit Frisco
Frisco Summit
Frisco Holiday Inn

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