After seeing and hearing good things about this establishment I decided to order a fried turkey for my guests. I was given a specific time to pick up the order. Three of us went over to have a drink and pick up the order. After being told there would be a delay we ordered another round of beer. Then a person who was described as the owner showed up. He was the owner. When the next turkey was cooked HE, the owner, took the turkey and wrapped it for himself. Customers were left waiting. The staff took the position the owner had been waiting and so what if customers were ignored. Regardless of the taste this absurd disregard for customer service, there was no offer to comp the extra beers while we waited, is beyond any definition of customer service. We were late returning to guests, the owner didn't give a damn, and I will not return.
There are too many places to spend money and I expect at least a minimum degree of service. And, by the way, the price was high to make matters worse.
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