The front desk staff were great & very helpful when we needed something or information about the area. The breakfast was also very good, we enjoyed it both mornings we were there. However, we checked in on Saturday afternoon, 3 people in a room with 2 queen size beds - and discovered the room was stocked with only 2 bath towels, 1 bath mat, none of the usual toiletries other than a bottle of lotion that appeared used? Seemed odd, but we just requested more towels when we returned from dinner that evening and disposed of the bottle of lotion. The next morning we left the used towel on the floor as instructed, expecting new ones to be stocked when they cleaned the room. We returned from dinner that evening and the room had not been cleaned, used towels were still on the floor, new towels not stocked. That was our one issue with our stay. After that I wondered if our room had even been cleaned before our stay - yuck! Our room being visited in after we checked in was not a huge issue as we are fully capable of making our own beds and don't have small children or a need for a daily vacuum. But felt we did pay for clean towels at least! Not only wasn't our room cleaned but the hallways were not cleaned during our stay either. There was a dead wasp in the hallway Saturday afternoon when we checked in, and was there when we checked out Monday morning. There was what looked like blood dripped on the linoleum floor from the pool, down the hallway, in to the elevator on Saturday evening. It was also still there when we checked out Monday morning -Yuck! There was a slight glitch with the room key being disabled before checkout time on Monday morning. Several other guests had the same issue, and the front desk staff took care of the problem quickly. Overall, our stay was comfortable and quiet. However, the issues of towels not being replaced and lack of cleaning really put a "yuck" feeling into our stay.
I would have gladly included this information into our customer survey with Hampton Inn, however the link to the survey in their email doesn't work.
- Official Description (provided by the hotel):
- Located just 4 miles west of I-25 off of Harmony Road, the newly renovated Hampton Inn offers several convenient amenities on property and within walking distance. All guest rooms booked feature a single king or two queen size beds, refrigerator and microwave, and complimentary internet access. Rate includes complimentary hot breakfast for up to 4 guests per room. The hotel has an indoor pool/hot tub, fitness center, business center, and on-site laundry. ... more less
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- Also Known As:
- Hampton Inn Ft. Collins Hotel Fort Collins
- Hampton Inn Fort Collins
- Fort Collins Hampton Inn