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“Very nice hotel with GREAT customer service”
Review of Comfort Suites

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Comfort Suites
Ranked #21 of 31 Hotels in Fort Collins
Certificate of Excellence
Reviewed August 28, 2012

We were on our way to Denver but wanted to stay in Ft. Collins to experience this lovely city.
The young lady that checked us in was awesome, she answered all of our questions about the area and gave us great directions to "old town"
The recommendation that she gave us for dinner was right on.
The check in process went smoothly and made us feel like we were in the "right place". I wish I could remember her name (it was the night of August 17) The lobby is very inviting with lemonade and ice tea available, plus the usual coffee. The room was very clean and nicely appointed.
We got to breakfast right before it was closing and the breakfast attendant went out of her way to make sure that we got everything that we wanted and did not try to "hurry" us up.
We loved this hotel and what a lovely town, we plan on coming back.

  • Stayed: August 2012, traveled with friends
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1  Thank DinaCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 - 109 of 161 reviews

Reviewed July 24, 2012

For the most part, I enjoyed my stay here. My mom and I were in Fort Collins to visit Colorado State University. The room we got was big, with a couch, coffee maker, microwave, and mini-fridge along with the usual 2 double beds, television, and bathroom. There was also a desk and a table, both with chairs. The desk had a nice charging station, which included both regular outlets and USB ports, though other than that, there were not a lot of other outlets. The room was quiet for the most part, even though it was near the parking lot.

The breakfast is nice, but it was crowded, even when it was 30 minutes before it ended. Even though it was hard to find one, we somehow managed to find a table.

Housekeeping also completely skipped over our room when we put the "Do Not Disturb" sign up. I didn't mind that, but they didn't give us some of the things we needed. Luckily, they remedied the situation by bringing it to our room.

In general, I enjoyed by stay here very much.

  • Stayed: July 2012, traveled with family
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2  Thank Jessamyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2012

The night clerk was very accomidating considering the experience we had with this hotel. We figured with past reviews and the TripAdvisor rating this hotel would be a good place to stay. We're we wrong. Upon entering our first room it reeked of dog. We were moved to the room next door and it was extremely dirty. We threatened to leave but the clerk tried to accomidate us. He showed us two more rooms. The first reeked of smoke. Supposedly it was a NO SMOKING room. The last room he showed us appeard to be satisfacory. It did not smell the greatest but was better than the three previous rooms so we thought at the time. Upon wiping down the bathroom counter we found several pubic hairs. We also checked out the pool. The water was cold. There were things floating in the water. The floor had peanut shells, and other dirt on it, and the white chairs were stained yellow as if they had never been cleaned. That was the final straw. I could not let my family stay in such filth. The night clerk was again apologetic. Other than the service I would not recommend anyone stay at this hotel. It should be mentioned that the hotel we moved to had someone the night before check in after leaving the Comfort Suites for some of the same reasons.

Room Tip: Can't give an honest tip other than not to stay at this hotel.
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  • Stayed: July 2012, traveled with family
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobbie R, Manager at Comfort Suites, responded to this reviewResponded July 24, 2012

Thank you for sharing your concerns from your recent visit. It appears that we did not meet your expectation and regret that your experience was less than positive. We stive for excellence and customer service is our foremost priority. Your experience has been shared with the appropriate team members and continuous training will be provided in order to prevent such a reoccurrence. We appreciate you choosing Choice Brands and hope you will consider an alternative Choice property in Fort Collins if not our property. Thank you again for sharing your concerns, Best Regards Bobbie GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

During the time we were passing through, there was a large fire in the Ft Collins area. We got one of the last few rooms left because there were many rooms full of evacuees from the fire. We thought the service may be a little off due to this, but it wasn't at all. The hotel staff are kind and professional. The breakfast was great. The room was clean. An overall good value.

  • Stayed: June 2012, traveled with family
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1  Thank NHolmes01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobbie R, Manager at Comfort Suites, responded to this reviewResponded July 24, 2012

Thank you for your positive feedback, this provides encouragement to our team and provides honest feedback to our future guests. We appreciate your patronage! Best Regards Bobbie GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

Loved this hotel. Great location in Fort Collins, close to shopping. The rooms were nice, large, and clean. The beds and comforter were nice! The staff was very helpful and friendly, they even called our room after we checked in to make sure we didn't need anything! They are pet friendly, which is a big deal for us traveling with 2 dogs. The breakfast the next morning was great, and included waffles, English muffins, ham, eggs, toast, and cereal. The staff in the breakfast room were also helpful as well making sure everything was stocked and provided assistance whenever needed. I would highly recommended this hotel to anyone and would stay here again in the future. Rooms also had a microwave and refrigerator which was a nice touch. Didn't get a chance to use the pool and hot tub, but they looked clean.

  • Stayed: June 2012, traveled with family
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3  Thank BrittanyH483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2012

All I can say is they don't disclose that there is a $1.50 charge per night for the safe. It's not listed on the RG card nor do the clerks advise you of it. I think that is an unfare business practice and the management company should revise their policy. Other than that the hotel was great. The bed provided an outstanding night's sleep. The room was clean and maintained well.

  • Stayed: May 2012, traveled solo
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1  Thank funkikker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2012

We needed a hotel last minute with our two dogs, while on a 30 hour road trip. We called a few in he are of Fort Collins, and this one was obviously the best one. Not only did the front desk person offer us the fairest of prices, she was so personable, kind and professional. She suggested a new restaurant in ton, which was fabulous, she was very thorough when she informed us about everything we needed to know regarding the dogs, hotel and morning breakfast. The rooms were so clean and newly decorated, and very large. I would stay there in.a minute again!

  • Stayed: February 2012
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Thank Sartjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1415 Oakridge Dr, Fort Collins, CO 80525-6277
Phone Number:
Location: United States > Colorado > Fort Collins
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fort Collins
Price Range: $80 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
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Also Known As:
Comfort Suites Fort Collins
Fort Collins Comfort Suites

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