This hotel, physically, is fine but the lack of customer service is astonishing. As a new Hilton Honors member I expected better. There was more than one instance of rudeness but I'll confine my comments here to the coup d/grace. In the morning after our stay we were anxious to leave and get back on the road for a long day's drive. My wife stopped in at the lobby breakfast area to get some coffee and some fruit to take on our journey. She was dressed in appropriate spring attire of good quality. She was almost immediately confronted by a short woman who had the audacity to ask, loudly and in front of several other guests, if my wife was a hotel guest. When my wife said yes, and gave our room number and name the woman proceeded to ask to see my wife's hotel key. Told that we had left the keys in our room upon leaving this woman then even more loudly asked my wife if she would "follow" her (to where or for what was never stated). She was treated like a thief; a thief trying to steal a cup of coffee and a banana... All this played out very loudly in front of other hotel customers and so embarrassed my wife that it made her cry. Instead of apologizing and letting my wife leave with her coffee she was asked to pay $6.95 as there was no continental breakfast included in our room. She was given no respect whatsoever. No one apologized for their rudeness. No one even bothered to look up our name, if they were so sure we weren't guests! To pay over $100 for a room in a place like Ft. Collins, CO, not have it at least include a continental breaksfast and to be treated so disrespectfully is not something I would expect or accept. Such guest treatment is inexcusable regardless of circumstance and as a result I will never stay at this Hilton Garden Inn again.
- Official Description (provided by the hotel):
- Located just two miles west of I-25 off of Harmony Road, the newly renovated Hilton Garden Inn offers several convenient amenities on property and within walking distance. The hotel features an on-site restaurant and bar, outdoor patio with fire pit, indoor pool/hot tub, fitness center, business center, and on-site laundry. Several restaurants and shopping are all within walking distance. All guest rooms feature a single king or two queen size beds, refrigerator and microwave, complimentary internet access, and in-room safe. ... more less
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- Also Known As:
- Hilton Garden Inn Fort Collins Hotel Fort Collins
- Hilton Fort Collins
- Fort Collins Hilton