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“nice hotel but the beds were not comfortable”

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Hilton Garden Inn Fort Collins
Ranked #9 of 30 Hotels in Fort Collins
Certificate of Excellence
Parker, Colorado
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“nice hotel but the beds were not comfortable”
Reviewed October 28, 2013

The overall look of the room was nice. We got a junior suite that has a king bed, pull-out couch that makes into a bed and it also had a sitting area with a desk and two flat screen TV's. The bed and the pillows were not comfortable to sleep on! The fron desk was very attentive and nice. The problems that we were not happy about was the fact that the bathroom had an exhaust vent but no fan so everytime that you took a shower, you had to open the door for a half hour to get the mirror cleared up. The other thing that we didn't like was the fact that the cleaners came in everyday and made the bed but didn't leave new shampoo bottles or take the dirty towels. They just left them on the floor until you checked out. Overall, the property is nice but the cleaners and the beds need some work!

Room Tip: get a room higher up so you don't hear people running above you
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BoneJackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Bonejackers and thank you for filling out a review for us. I am sorry to hear about some of the issues you had. I have passed along the information to housekeeping and am researching as to why those things happened that way. We definitely hope to have you back soon. - Billy Dye - General Manager
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450 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Grand Junction, Colorado, USA
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 28, 2013

We stay here every time we come to Ft. Collins. It is a clean hotel with all the amenities one needs. Pool, Gym, nice, airy breakfast room., complete bar. The service is very good too. They also have a resteraunt with room service. Overall this is avery fine example of the Hilton chain at a moderate price. I would highly recommend it for anyone traveling in this area.

  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Harold F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Harold F,
Thanks for staying with us; we really appreciate you choosing our hotel to stay at here in Fort Collins. It sounds like you really enjoyed what our hotel had to offer and I am happy to hear that. We look forward to having you back! - Billy Dye - General Manager
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Humble, United States
1 review
Reviewed October 28, 2013

The room, hotel staff and restaurant were all excellent and would definitely stay there again. Very polite, efficient and friendly staff. The breakfast and dinner were very good and having the evening snacks and coffee always available is a big plus with me. Thank you and keep up the good effor to make the Hilton Graden Inn the best it can be.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Terry!
First of all, you are very welcome! Now I would like to thank you for staying with us. And also thank you for your kind comments, they are much appreciated. I look forward to having you back with us. - Billy Dye - General Manager
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Morristown, United States
1 review
Reviewed October 28, 2013

I brought my wife on a business trip so that she could relax for a few days. Both of us had a very good experience at the Hilton Garden Inn. From their front desk staff to the shuttle service, everyone was very helpful. I initially had difficulty sleeping on their super fluffy pillows. Hotel staff then provided me with a super fancy sealy prostopitic pillow which made me sleep like a baby. Needless to say, I was very happy.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Robert and thank you very much for taking time to fill out a review for us. I am glad to hear that you and your wife had a great visit. There definitely is plenty to do in the area so hopefully your wife kept herself occupied. Hope to see you back soon. - Billy Dye - General Manager
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Bloomington, United States
2 reviews
Reviewed October 24, 2013

I really enjoyed my stay. It was clean, quiet, and staff was helpful and friendly. A very comfortable place to stay! The beds were comfortable, I stayed multiple days for a business trip and slept well each night. The breakfast had a variety of choices and was conveniently located so I could grab something each morning on the way to my meetings.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rebecca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Rebecca K,
Thank you for choosing to stay with us during your visit to Fort Collins. I’m glad you found the beds comfortable and enjoyed our breakfast variety. We definitely have quite a few options there. Thank you again and we hope to have you back. - Billy Dye - General Manager
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El Cajon, United States
1 review
Reviewed October 24, 2013

Overall, a good hotel at a reasonable price. Location is convenient - lots of good food, markets, etc. right across Harmony. It's about 10 minutes from Downtown and 10-15 minutes away from the foothills and nature.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brandon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Brandon S,
Thanks for staying with us and filling out a review. I am happy that you found our location good for your needs. Hope to have you back. - Billy Dye - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finlayson, Minnesota
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 23, 2013

I stay at Hilton Garden Inn's frequently. This one is not top of the list, although it was okay. It's fairly far from the fun things in Fort Collins (although close to I-25), and the room we had was showing significant wear. Seems to have some structural issues -- hall way floor on level 2 was heaved slightly and bathroom floor tiles had been affected. Bed linens were pilled and a little rough. Other guests included some hard partiers who were cruising the elevators and the fitness/pool area in an inebriated state -- not a great feeling for a mother-daughter traveling combo. Lobby area was lovely and a newer version of the Hilton Garden Inn design. While the breakfast wasn't free, it was very, very good and service was terrific. Front desk was also terrific. Fitness room had the essential equipment and was empty until the partiers arrived!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnetrista G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billy D, General Manager at Hilton Garden Inn Fort Collins, responded to this review, December 5, 2013
Hello Minnetrista G,
Thank you for choosing our hotel to stay during your visit to Fort Collins. I am sorry to hear of some of your dislikes. As far as the "partiers", I can honestly say that is a rare occurrence as we tend to not have that type of guest in our hotel. Part of that being that we are far enough from the downtown area. I am glad you enjoyed Hilton Garden Inns new look and enjoyed our breakfast. Please try us again in the future. - Billy Dye - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Fort Collins

Property: Hilton Garden Inn Fort Collins
Address: 2821 E Harmony Rd, Fort Collins, CO 80528-9557
Phone Number:
Location: United States > Colorado > Fort Collins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Fort Collins
#7 Romantic Hotel in Fort Collins
#8 Family Hotel in Fort Collins
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Fort Collins 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located just two miles west of I-25 off of Harmony Road, the newly renovated Hilton Garden Inn offers several convenient amenities on property and within walking distance. The hotel features an on-site restaurant and bar, outdoor patio with fire pit, indoor pool/hot tub, fitness center, business center, and on-site laundry. Several restaurants and shopping are all within walking distance. All guest rooms feature a single king or two queen size beds, refrigerator and microwave, complimentary internet access, and in-room safe. ... more   less 
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Also Known As:
Hilton Garden Inn Fort Collins Hotel Fort Collins
Hilton Fort Collins
Fort Collins Hilton

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