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All reviews evening reception basketball court small kitchen two bedroom suite home away from home great place to stay full kitchen living area rooms are large oatmeal complimentary breakfast front desk staff would definitely stay here again fitness center pool and hot tub staff was friendly nice stay
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Reviewed October 14, 2018

We normally stay at the Homewood Suites in Greeley (which is truly exceptional) but this year decided to try Fort Collins as it was closer to family. We stayed 5 nights and had a wonderful time, the hotel staff was very friendly and location was great! We were somewhat disappointed with the breakfast and evening social choices they were certainly not up to Hilton standards and many of the chairs in the dining area were badly soiled and some were even ripped.This hotel is beyond due for a remodel! About midway through the week we realized our refrigerator was turned up all the way by that time all our food was frozen, that was very disappointing! We will certainly stay again in Fort Collins as we love the city but will try another Hilton hotel.

Room tip: check the temperature of your fridge upon check in
Date of stay: October 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank garriteb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri L, on behalf of management at Homewood Suites by Hilton Fort Collins, responded to this reviewResponded October 24, 2018

Dear garriteb

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service concerning the breakfast and evening socials. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your comments.

Thank you,
Miri L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2018

We have stayed at hundreds of hotels, large and small, over the last few years. We stayed here for an extended period two years ago and loved our stay that time. This year we wanted to stay here for an even longer period. Having enjoyed our initial stay so much, we were curious if we would enjoy our stay as much this time. Our fears were allayed from the moment we arrived this year. The positives: friendly and caring staff, clean property and room, good room/bathroom lighting, updated large HDTV with HD signal(Directv), excellent wifi, good water pressure in sink and shower, guest laundry, good bed linens and towels, plenty of electrical outlets for your electronics, adequate A/C (though we had some issues with it that were quickly resolved by the front desk), quick elevator, adequate included breakfast, convenient parking, game room(pool, foosball, ping pong tables), good housekeeping staff, close to many restaurants, movie theater, shopping, located near quiet residential area (no noise from nearby busy Harmony Road). The negatives: bed mattress and couch need to be replaced, one of two washing machines in guest laundry didn't always work, room carpeting needs to be cleaned. However, renovations are being done as I write this. Bottom line-we look forward to staying here again when we're next in town.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank funhogs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KindraB17, Director of Sales at Homewood Suites by Hilton Fort Collins, responded to this reviewResponded 4 weeks ago

Hello funhogs2,

Thank you for taking the time to review your recent stay at our hotel! You were wonderful guest and we are so happy that you enjoyed your stay again so much. We really enjoy when you visit and look forward to having you back, hopefully sooner than later!

Kindra Bielefeld
Director of Sales
Homewood Suites Fort Collins
970-225-2400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2018

The room was as far away from the elevator and parking area as you could get. Also, not enough plug ins for cell phones or cpap. Beds are very hard also. The bathtub was so slippery I could barely stand up.

Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank ugh2355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KindraB17, Director of Sales at Homewood Suites by Hilton Fort Collins, responded to this reviewResponded October 2, 2018

Hello ugh2355,

Thank you for taking the time to post a review about your recent stay at our hotel. I am sorry to hear that you did not fully enjoy your stay with us. You will be happy to know that we will begin a full renovation in November which will resolve many of the issues you experienced.

Please give us another opportunity to wow you with our outstanding service next year.

Thank you,
Kindra Bielefeld
Director of Sales
Homewood Suites Fort Collins
970-225-2400
Kindra.Bielefeld@Hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2018

Repeat stay at this hotel but quality has deteriorated. This hotel is due for a remodel and had AC issues and poor mattress in initial room. Was able to get another room after multiple request for assistance. Would consider staying here again only have they do some upkeep.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Sharadawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calvin P, on behalf of management at Homewood Suites by Hilton Fort Collins, responded to this reviewResponded October 2, 2018

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2018

This was my first stay at a Homewood Suites Hotel and I was very pleased. There was a nicely provided for kitchen, comfortable living room and bedroom. The bathroom area was a little small, with one small sink area that shared a hallway with the closet, which was a good size with mirrored rolling doors, so it wasn't a cave or anything. The only really weird thing was that the light switch for the toilet and tub/shower area was on the outside of the room, so in the middle of the night I spent a few minutes groping around unsuccessfully for the light switch. There also was not a working fan in the shower/toilet room. But the suite itself was clean, well stocked and
the hotel itself was located in a good central area of Ft Collins. There was a good continental breakfast and breakfast buffet.

Room tip: The parking is in the back of the hotel. It's a hike getting to the rooms in the front of the hotels after parking
Date of stay: September 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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