We are sorry you were not satisfied with your stay. The Affinity suite which was booked for you is very clearly outlined on our web site and was described in detail to you in a phone call prior to arrival. There is only the one private bedroom which has a queen bed. The twin bunk beds are loved by families with children because they are so unique. As new owners, we agree that the room overall could use some updating and we have that planned for the spring, but the queen size sleep sofa in the living room is brand new as is most of the other furniture. The suite can sleep up to six comfortably and we have had many families enjoy this suite. Our policy is not to touch the beds if there are personal items on the beds which was the case on at least two mornings. I apologize if we missed making up the beds one morning when there weren't personal items on the bed. We try to ensure every room has proper coffee supplies, but we also provide a 24/7 phone number for our guests to call if they need anything and we would have been happy to bring creamer to the room. For our suites with full kitchens, we do not provide dish washing service as this is a convenience for families that do not wish to eat out all meals, but would be impractical for us to daily have to wash a sink full of dishes. We do provide dish soap, towels and a dish drain to make this a simple housekeeping chore for our guests that choose to utilize the kitchen. I'm sorry if you feel you were inconvenienced by the snow, but we were out at 7:15 AM to start clearing what had accumulated and there was not enough which made walking to our parking lot difficult or our driveway impassible. We do not make it a practice to clear off our guests vehicles, but we do make sure walkways are cleared promptly and our parking lot and driveway are passable for all types of vehicles. Our pricing is comparable to all of the other lodging in Evergreen if not lower for our larger suites. You probably would have been happier in one of our smaller suites for two people, but unfortunately at the time of booking the Affinity suite was the only one available.