My sweetheart and I had a night stay at the Ramada on January 2nd, 2011. I awoke at 7:00 and discovered bedbugs in the sheets. I called the front desk for help and was told the manager would be the only one who could assist, and she (Erika) would not be in until after 9:00....2 hours... I asked if they could do our laundry so I would not take the bugs with me, and was told it was against the law for them to do my laundry. I brought a blood-gorged bug to the front desk and showed two staff the insect. They confirmed bedbug. I again asked to have my laundry done to avoid taking Ramada bedbugs home and I asked to have our night stay refunded. I was given the phone number of a person named "George," apparently the owner, and he refused to take my call.
I had to wait until after 9:00 to get any action. Erika demanded to see the bites on my girlfriend and enter the room. We obliged. Erika argued that her front desk manager was timid after being yelled at by a customer....and she kept talking about going into the room..talking, talking, talking.....never listening to our simple request: "Please wash our clothes, and refund the nights stay." She finally gave in to wash our laundry, and after arguing with her that we should not have to pay for our experience, she said she would only give us a voucher for that Ramada. We told her we would not want to return to her Ramada after our experience, but would return to any other.... She refused to consider a refund. We left after 11:00 (finally). She will not return phone calls. She and other staff saw the bugs, but were more concerned about the room than taking care of us customers.
- Official Description (provided by the hotel):
- We provide our guests with a free Deluxe Breakfast Buffet an Outdoor seasonal Pool and 24 Hour Fitness Center. The Ramada Hotel & Suites Englewood/Denver South provides exceptional business accommodations with In Room expanded work spaces, ergonomic chairs, desk level electrical outlets. Our Business Center is available 24 hours a day **Please note Pool is currently closed due to renovations** ... more less
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- Also Known As:
- Ramada Hotel And Suites Englewood/Denver South
- Clarion Englewood
- Clarion Hotel Denver South
- Englewood Clarion