Visiting Denver over the long Labor Day weekend. We usually reserve two rooms at a Hampton Inn but decided to spread out here in a two bedroom suite with a small living area and kitchenette. Great accommodations. Breakfast area similar to Hampton Inns but with stoneware dishes and metal cutlery instead of paper and plastic. However, the guest relations leave a lot to be desired. When we arrived, there was no one behind the desk but the door to an office behind it was open and I could see the receptionist S L O W L Y walking towards me eating a bowl of cereal. As she walked through the door, she wiped her mouth with the back of her hand. No Hello. No Welcome to Homewood Suites. Nothing! Our check-in conversation consisted of me telling her my last name. She told me our room number, breakfast hours, where the elevator was and that there was no maid service on Labor Day. On the morning of our departure, we were leaving before breakfast hours so my wife went to reception to see if they had “To Go” bags similar to Hampton Inns. Clarissa said they did but they were reserved for Hilton Honors members. When my wife returned to the room and told me this, I reminded her that I was a Silver member. She traipsed back down to reception to tell Clarissa this and she then advised that they were only for Gold and Bronze Honors members. My wife asked why she didn’t fully explain this the first time and Clarissa said she didn’t give her time to?? I don’t want hotel employees to be my best friend but I do expect a level of professionalism and service that acknowledges my patronage. This property must be wildly successful with every room fully booked every night because the management team obviously does not care about repeat business.
- Official Description (provided by the hotel):
- Welcome to the Homewood Suites by Hilton® Denver Tech Center hotel in Englewood, Colorado. We're conveniently located in the Inverness Business Park, in close proximity to the Denver Tech Center and the Meridian Office Park. ... more less
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- Also Known As:
- Homewood Suites Denver Tech Hotel Englewood
- Homewood Suites Englewood