There are no complaints whatsoever about this property. The rooms were quiet, clean and nice with comfortable beds. The indoor pool is also very nice. The complimentary breakfast offered the best selection I have seen in awhile. It was well-stocked and staffed. The rate was reasonable for this locale where rooms need to be booked well in advance during the summer, at least. The front desk was very helpful and courteous. The hotel is not far from charming downtown Durango and the train depot. Reservations, check-in, and check-out were seamless. It is a very nice property.
I hesitate to even mention the seemingly minor issues: one would almost have to be in our situation to appreciate the impact, or very empathetic. Suffice it to say we were traveling with 2 grandchildren and had had a long day on the road, losing an hour to a time zone change. We were pressed to get all their stuff out of the car, get them to bed, so we could arise very early in order to be at the train depot at 7 A.M.
I load the 'frig and get ready to dry the long tangled hair of the 5 year-old. Dryer doesn't work. Back to the van to dig out mine I'd brought along - just in case. Try to set the alarm and clock, as the time was wrong. It was not a basic clock and went into a mode of "au" which I couldn't correct. I just could not set this thing. Granddaughter gets sick so we clean that up. Go to the 'frig - nothing was chilled. Guess I'd better check the microwave too. Nope, it didn't work. We found neither were plugged in and we managed to dig out the cord behind the unmovable cabinet unit and plug both in. Call the desk but no one answered. Went down to report the problems. A maintenance request was filled out. Another stab at the clock. We'd asked for a wakeup call but I didn't want the alarm going off in the middle of the night. I unplugged it and the lamp as they seemed to be wired in together. It STILL went off at 3:30 A.M.
We returned from our all-day train ride made longer by a mechanical problem with the train. We return late to the hotel and none of our key cards worked. The desk hadn't programmed them to work for the 2nd night. Hair dryer still didn't work. Clock had been worked with but the time was set wrong. I find an obscure little button on the bottom that "locked/unlocked" the clock. Still, there was no obvious way to advance the time for the clock although I could for the alarm, since I'd found it was "locked". So I ended up just changing the time zone on the thing to approximate the actual time.
We all ended up just totally exhausted due to these issues. When a room is cleaned, there is no reason there can't be a checklist to make sure things work and are plugged in. For heaven's sake, if you're going to provide a more-complicated alarm clock, don't wire it into the outlet so there's no way to disable it. Just be aware.
- Official Description (provided by the hotel):
- Welcome to the Comfort Inn & Suites Hotel located in picturesque Durango. We have a fabulous award winning facility and we provide what we believe to be the fastest free Hotel Wifi in Durango with no 3 meg limit per guest like the other major hotel chains. Our hotel offers warm accommodations, friendly service and all the beautiful Durango attractions nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town and is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Hall of Fame, Certificate of Excellence Award Winner 2015, 2014, 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • Indoor heated pool & Finish SAUNA • Free high-speed Internet access with no 3 meg limit per guest • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle and pancake flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn And Suites Durango, Colorado Hotel Durango
- Comfort Inn Durango
- Quality Inn Durango
- Durango Comfort Inn