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“Great service, fantastic staff!!!” 5 of 5 stars
Review of Comfort Inn and Suites Durango

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Comfort Inn and Suites Durango
Ranked #9 of 32 Hotels in Durango
Certificate of Excellence
GreenLeadersSilver level
Glendale, Arizona
1 review
“Great service, fantastic staff!!!”
5 of 5 stars Reviewed September 18, 2013

From the moment we arrived we knew we were in the right place. Ordell and Lexi helped us with our accommodations (though there were only 2 rooms left). Both of them were gracious beyond words. The spa and pool were refreshing and the room was spotless! When we went to the front desk to ask a few more questions - Ordell really helped us navigate the area. I highly recommend this hotel. It is quiet and comfortable. Looking forward to what looks to be an amazing hot breakfast!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 20, 2013
Dear Guest,
Thank you for your recent review and kind compliments to our gracious and caring staff. We appreciate you taking the time to let us know that you enjoyed your stay and were happy with our spotless rooms, pool & spa and I have no doubt you enjoyed our wonderful complimentary hot breakfast as well.
We hope you will stay with us again very soon and give us the opportunity to continue to provide you with the outstanding service you received the first time.
Best Regards,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Earlville, Iowa
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 18, 2013 via mobile

We had a king suite on the first floor, but the weird thing is that the bedroom and bathroom were down a flight of stairs that were located off the kitchen. Good for a family or people traveling together because there are 2 adjoining bedrooms and an extra bathroom. The place was clean, but it was inconvenient to go to the lower level for the bath and sleeping facilities. We didn't take our luggage down there either since we would have to haul it up. We were woken up both days we stayed there by loud thunking noises, this was at 5:00 ,we assumed it was staff getting things ready for breakfast. The basement area outside of the bedroom looks like it is used for storage. I would not recommend the king suite that has a lower level. Breakfast was just very basic.

Stayed September 2013, traveled as a couple
Helpful?
Thank Pat Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 20, 2013
Dear Guest,
We would like to thank you for taking the time to let us know about your recent stay. We are glad that you felt the extra large suite you stayed in would be good for a family due to the two bathrooms and bedrooms. We too feel this is an excellent value and perfect room for large families traveling. I am very sorry you felt it was inconvenient to utilize both floors of the suite. We feel that offering a two story suite that has a full kitchen, living room, 2 or 3 bedrooms and two baths is something that few hotels have and guests seem to really enjoy, especially if it is an extended stay.
I also am very sorry your rest was disturbed by whatever noise woke you. We do try very hard to offer a quiet, restful hotel to all of our guests, unfortunately sometimes other guests are not quite as conscientious or thoughtful about this.
We hope that you will visit us again when you are in Durango and perhaps we can offer you a different type of room that may be more to your liking.
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sterling heights MI
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 18, 2013

funny reading the review about being given a key to an occupied room. We checked in amongs total chaos of a bike race, I had about 15 people in front of me in a very slow, moving line. I gave the guy my reservation info, all went well till I tried to enter our 3 rd floor room, keys would not work.
Walking back to the lobby which still had a line, I went to the desk and informed them that the keys did not work. They re-issued my keys, went back up to the room and once again keys did not work.
I once again went to the front desk and informed them that the keys still did not work. I now was accompanied by a young woman who seemed to think I wasn't using them right. Guess what, they didn't work for her either!!
Turned out they were entering the wrong room number on my cards...brilliant!!!
The property is nice and does look fairly new, the elevator worked fine and the wait time was short.

Room Tip: I suggest an upper floor, and towards the back, the hotel is on a very busy highway
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ridgeroader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 20, 2013
Dear Guest,
Thank you for your recent review about your stay. Please allow me to apologize for the confusion with your check in and our key cards not being programmed correctly. As you mentioned, Durango was holding quite a large bicycle race during the time you stayed and with such a large crowd checking in all at once, it became quite confusing. This however, does not excuse the inconvenience you encountered nor the mistakes made by the staff. We have addressed this issue with the entire Front Desk staff and feel quite confident that it has been resolved.
We appreciate you taking the time to let us know about the situation and hope that you will give us another chance to show you how great our staff can perform. We hope to see you the next time you are in beautiful Durango Colorado.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
212 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed September 16, 2013

We arrived on a Friday night without reservation. The girl at the lobby gave me a rate of $139. She was very nice and friendly. We go to our room, the key isn't working at all so I go down and she fixes it. The door opens this time, only to find that it was occupied. Awkward moment... I go down again, she seems confused : "there shouldn't be anyone, she assures me" (well, there's a guy lying on the bed, I answer back). The other clients don't know what to think of it. She tells me there's a problem in the system. It might be that or the fact that she wasn't focused enough while I checked in (pretty chatty), I don't know. I was tired and hungry, I played it cool, mistakes happen but we weren't confident enough to leave our stuff in the room when we went out for dinner.

Besides the weirdest check in ever, the room was huge and clean, especially the bathroom. We only stayed one night so we didn't get to the pool and other facilities. I can't speak for the breakfast, we now avoid them at that kind of hotel, it's not good and we hate plastic dinnerware.

Location is okay, easy access but one needs a car to go to old town.

Given the other hotels and motels on our trip, this one was somewhat an expensive disappointment.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Bigmoumout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 18, 2013
Dear Guest,
Thank you for your recent review. We appreciate you taking the time to let us know about your stay.
Please let me apologize for the strange check-in you encountered and your disappointment and inconvenience.
This is definitely not the norm for us as you can see from our many reviews. We normally have a very efficient and competent staff that does a great job of providing all our guests with a fast, friendly and precise check-in process.
I am not sure what happened the evening of your check-in, but would like to apologize for the confusion and assure you that we will do everything possible to make certain that accuracy for our guests is one of our top priorities.
We are glad that after the initial issue you found our rooms to be large and clean. I am sorry you did not partake of our complimentary hot breakfast as I am sure you would have found it to have a great variety of hot and cold items to satisfy all.
We hope that you will consider us again the next time you are in our area so that we can show you how competent our staff really are.
Sincerely,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Park, Georgia
Level Contributor
109 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed September 16, 2013

It's just what I expected from a Comfort Inn. The hotel staff was nice the room was comfortable. The only thing that I didn't like was that the showerhead did not have another setting. It's down the street from Wal-mart and has a fridge and microwave, so if you have to stay a few nights you are well taken care of. I would stay here again if I have to come back to Durango, CO.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank roadwarrior1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 18, 2013
Dear Guest,
Thank you for taking the time to write a review of your recent stay at our hotel.
We are so pleased that you found our staff to be nice and our rooms comfortable. I am sorry you were disappointed with our shower heads. We do offer shower heads with a 3-spray massage setting in all our guest rooms. I am very sorry if the settings on yours did not work. I hope you brought this to the attention of our staff so that we could rectify the problem for you right away.
We have an outstanding maintenance staff who are ready to help with any issue.
I am very glad to hear that you will stay with us again if you come back to Durango and we will do all we can to provide you with everything you need to make your stay comfortable and enjoyable.
Thank you,
Comfort Inn & Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
129 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 15, 2013

It's the Comfort Inn. I got exactly what I expected: clean, dependable. It was super quiet (bonus!); we'd booked a room on the top floor. The breakfast was commendable. The pool was creepy. Did they have to put it in a room with one window? A tall, narrow room with one window? Imagine yourself to be a small bug in a bathtub that's in a room with one window and you got it. Other than the pool (and hot tub) it was fine. But for the same price, I'd try one of those old Wild West hotels "downtown" next time. I had booked for convenience to the airport, but downtown is three minutes away.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SampleASample
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 16, 2013
Dear Guest,
Thank you for your recent review of our hotel. We are very glad you found us to be clean and dependable. We are also glad you found our complimentary hot breakfast to be commendable. I am very sorry you were disappointed in our indoor heated pool and spa room. The room is designed to be very open and can be viewed from the hotel lobby as well as the second floor due to the front consisting of all windows above and 2 large windows that look out into the lobby area below. The back side also has 3 very large windows above to let in lots of sunshine and light. There are some great pictures of our pool room on our website.
We are glad you enjoyed the convenience of our location and hope that you will stay with us again on your next trip to beautiful Durango Colorado.
Thank you,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fillmore, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

Hotels is great front desk Jeaaica and Lexi is very friendly check in is quik and fast Manager Julie is excellent clean room,comforttable bed and hot breakfast. Downtown is very closed recommendations for restaurant in durango.

Room Tip: Stay again
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kanti_rakholia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti R, Public Relations Manager at Comfort Inn and Suites Durango, responded to this review, September 16, 2013
Dear Guest,
Thank you for your gracious review of our hotel and staff. Everyone here takes great pride in providing a great stay to each and every one of our guests. We appreciate your praise and are pleased that you enjoyed your stay. We hope you will visit us again very soon!
Sincerely,
Comfort Inn & Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites Durango

Property: Comfort Inn and Suites Durango
Address: 455 S Camino Del Rio, Durango, CO 81303-7939
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Durango
#3 Green Hotel in Durango
#8 Family Hotel in Durango
#9 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn and Suites Durango 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Comfort Inn & Suites Hotel located in picturesque Durango. We have a fabulous award winning facility and we provide what we believe to be the fastest free Hotel Wifi in Durango with no 3 meg limit per guest like the other major hotel chains. Our hotel offers warm accommodations, friendly service and all the beautiful Durango attractions nearby such as the historical town center offering a wide array of dining, shopping, the famous D&S Narrow Gauge Railroad, and the Animas River Walk. Durango is a town rich in history with breathtaking views of the San Juan Mountains. Winter activities are abundant at the Durango Mountain Purgatory ski area. Durango was recently voted Best Colorado Ski Big Town and is famous for its fantastic summer recreation such as hiking, mountain biking, river rafting, jeep tours, horseback riding, and fishing. Durango was also recently voted Best River Town in America. Other nearby points of interest are the Mesa Verde National Park (a UNESCO World Heritage Site), Sky Ute Casino and Fort Lewis College. Our Durango hotel is a Tripadvisor Hall of Fame, Certificate of Excellence Award Winner 2016, 2015, 2014, 2013, 2012, & 2011. The Durango Lift stops within 200 feet of the hotel for easy and convenient access throughout Durango. Full-service hotel amenities and features include the following: • Indoor heated pool & Finish SAUNA • Free high-speed Internet access with no 3 meg limit per guest • Free local calls • Business center • Air conditioned exercise facility Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers staying at this Durango, CO hotel will find the Business Center with copy and fax services useful. All spacious guest rooms are equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and 32-inch televisions with cable, including movie channels. A guest laundry facility is located on the premises for convenience. ... more   less 
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Also Known As:
Comfort Inn And Suites Durango, Colorado Hotel Durango
Comfort Inn Durango
Quality Inn Durango
Durango Comfort Inn

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