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“Not the best desk clerk.” 4 of 5 stars
Review of Super 8 Durango

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Super 8 Durango
Ranked #24 of 32 Hotels in Durango
Van Buren
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not the best desk clerk.”
4 of 5 stars Reviewed May 22, 2013

We arrived at this Super 8 early but had a reservation. when we got there, at 1 PM, the desk clerk took our money for the room but told us check-in time was 3 PM and she had no clean rooms. We, hardly, believed that. We dropped our motorcycle trailer where she told us to then my husband went back in to find a bathroom. She said there was no bathroom and she couldn't allow him to go into any of the rooms. This would not have been a big deal if she hadn't been so rude. When we returned at 3 PM, we were happy to see another desk clerk, who was very polite. The room was clean, we had all the amenities and it was the standard breakfast. It's amazing how desk clerks vary from Super 8 to Super 8. This motel is conveniently located and we would, probably, stay again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank VanBurenZgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Durango, General Manager at Super 8 Durango, responded to this review, May 24, 2013
Thank you for taking time to write a review. We are sorry that you had bad experience with our front desk employee. We are going to talk too every front desk employee and make sure this does not happen again. Our goal is to provide best service possible and unfortunately we did not meet that standard. We hope to see you again in near future and we promise you will have pleasant experience.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
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    100
    66
    44
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
CALISTOGA
1 review
2 of 5 stars Reviewed April 24, 2013

Back entrance was dirty and smelled of cigarettes. Halls were dirty with soiled carpet and odor.
Room was large and fairly clean and quiet.

Guests upstairs were noisy but overall we got some sleep.


  • Stayed April 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Super 8

Helpful?
Thank STEVE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Durango, Manager at Super 8 Durango, responded to this review, May 11, 2013
Thank you for taking time to write the review, we really appreciate it. The hotel is under new management and we are working on improving property. Your review will help us on areas to focus on. We hope next time you are in area you would come visit us and find property beyond your expectation.

Thank you again
Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Super 8 Durango

Property: Super 8 Durango
Address: 20 Stewart St, Durango, CO 81303-7999
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #24 of 32 Hotels in Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Durango 2*
Number of rooms: 85
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Also Known As:
Super 8 Motel Durango / Purgatory Hotel Durango
Super Eight Durango
Durango Super Eight
Durango Super 8

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