Actually, the first night we had was fine and the manager and front desk folks were very helpful, even digging out a full set of towels for our rollaway-3rd-guest despite the fact that the place was full due to graduation and a soccer tournament (as was ALL of the town). But the second night it was a different story, despite the town now being all but empty. The problem was that we'd had to change rooms for night 2, and there were literally no rooms with a functioning interior lock. We explained we had been in several, even high-end, hotels and motels where people tried to get in and the only thing keeping them out was that interior hinge-type security lock, not just the card-key one on the outside. The (new) front desk person agreed that, obviously, a room lacking an interior security lock could be opened by anyone with the right card-key . She kept trying, gave us keys to 3 different rooms in vain (one card-key-lock was even completely broken) and then even checked all the other available rooms to no avail, admitting ruefully that there were no rooms that had the interior hinge-type security lock and was very gracious, saying she'd process a refund the next day when we told her we did not feel safe and would be leaving for a different hotel because by now there was vacancy all over town. But her manager said no when hotels.com called to confirm the refund. So Hotels.com is going to bat for us, AND I am disputing it with AMEX, too, so we should get a refund eventually....no thanks to Travellodge.
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- Also Known As:
- Travelodge Durango Hotel Durango
- Travel Lodge Durango
- Durango Travel Lodge